Genesys Cloud - Main

In this video I talk about supporting links for operational event details.

Administrators can now use supporting links in the operational console to view more details and troubleshoot operational events more efficiently. When available, these links navigate administrators directly to a relevant view within Genesys Cloud, providing quick access to information that helps resolve issues. This new feature provides quick access to information that helps resolve issues and streamlines the troubleshooting process, reduces the time to navigate between different areas of the system, and improves overall operational efficiency.

Read more:

• Troubleshoot using the Genesys Cloud Operational Console

Release Notes: https://help.mypurecloud.com/releasenote/december-9-2024/

#TAMStudios #FeatureReview #OperationalConsole #Troubleshooting

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