Genesys Cloud - Main

In this video, @John Sunder discusses a new feature "Suppress profile notifications"

Administrators can now allow users to suppress profile notifications through the notification preferences. Previously, users received profile notifications by default without the option to disable them. Also, Genesys Cloud telephony users can now toggle on or off hardware notifications for input and output devices. This feature reduces unnecessary interruptions and enhances user customization of their notification settings.

Release notes: https://help.mypurecloud.com/releasenote/september-23-2024/

#TAMStudios #FeatureReview #AlertNotifications