Genesys Cloud - Main

In this video @Christopher Visick talks about the new Team schedule view for agents within WEM and WFM

Agents can now view their colleagues’ schedules in a read-only Team Schedule view. This feature helps agents see who they are working with, who is scheduled after their shift, and who may be available for a shift swap. Administrators control access at the management unit level, ensuring that only authorized agents can view team schedules. With this update, agents gain better visibility into team coverage, which improves collaboration, planning, and shift coordination while maintaining administrative oversight of access.

Release Notes: https://help.mypurecloud.com/releasenote/october-6-2025

#TAMStudios #FeatureReview #FunctionalityDemo #WEM-Quality,WFM,Gamification,etc

Please post any questions or comments below, or email us at TAMStudios@Genesys.com