Genesys Cloud - Main

In this video, @John Sunder discusses a new feature "Transfer options for Architect voice and digital bot flows"

Flow authors can now configure Transfer to User, Transfer to Number, and Transfer to Group actions in Architect voice bot flows and digital bot flows, in addition to Transfer to ACD.

• Transfer to User is available in both voice and digital bot flows.
• Transfer to Number and Transfer to Group are available only in voice bot flows.

These options help administrators and flow authors keep bot logic and routing decisions in one place, reducing the need to switch between flow types. 

Release notes: https://help.mypurecloud.com/releasenote/august-11-2025/

#TAMStudios #CommunityVideos(TAM,QA,etc.)