Genesys Cloud - UI New Features

This video provides a more detailed look at the new UI navigation experience, highlighting key updates, enhancements, and the top changes by user role -  agent, supervisor, and admin - so you can quickly see what's different and how it benefits you. 

Topics Covered:

0:39 Permission Opt-In

1:13 Agents

3:09 Supervisors

5:04 Admins