Genesys Cloud - Main

In this video, @John Sunder discusses a new feature "Voice processing prompt for Agentic Virtual Agents"

Administrators can now configure a voice processing prompt in Agentic Virtual Agents to play audio while the bot generates a response. Bot authors can select a default system prompt or upload custom audio to play during response time. This enhancement helps reduce silence during processing and creates a more natural, conversational experience for callers by signaling that the system is still active.

Release notes: https://help.mypurecloud.com/releasenote/november-10-2025/

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