Genesys Cloud - Main

In this video @Hiroyuki Sato talks about the WebRTC Media Helper enabled by default with allowed IP addresses feature. 

Genesys Cloud now includes WebRTC Media Helper in the Allowed IP Addresses list by default and requires no additional configuration. The Allowed IP Addresses feature enables WebRTC Media Helper to be used securely in VDI environments when the WebRTC Media Helper IP address is outside of the VDI environment’s Allowed IP Address range. The Allowed IP Addresses feature limits Genesys Cloud account access to only those visitors from specified IP addresses. WebRTC Media Helper is designed to provide an optimal audio quality experience by allowing the real-time media flow to run independently, outside of the VDI session.

Read more:

• WebRTC Media Helper overview
• Allow IP addresses

Release Notes: https://help.mypurecloud.com/releasenote/september-2-2024/

#TAMStudios #FeatureReview #WebRTC