Genesys Cloud - Main

In this video @Christopher Visick talks about the great new feature within WEM which is Gamification Contests.

Supervisors can now set up contests within or across teams to encourage agent engagement and drive improvements in key performance indicators (KPIs). Contests offer a gamified way to motivate agents by providing incentives and clear goals based on performance measures. Supervisors can create contests tailored to their team’s and business needs by choosing key metrics to emphasize and by recognizing top performers. Agents can see which contests they are participating in, understand the rules, and track their progress. Performance administrators also have visibility into ongoing contests across the organization, allowing them to provide support as needed.

Release Notes: https://help.mypurecloud.com/releasenote/march-31-2025 

Please post any questions or comments below, or email us at TAMStudios@Genesys.com  

#TAMStudios #WEM #gamification #Contests #FeatureReview