Genesys Cloud - Main

In this video , @Rebecca Harper talks about how administrators can now configure pre-contact and post-contact triggers for outbound WhatsApp campaigns. Genesys Cloud emits Kafka events before and after processing each campaign message, allowing Architect workflows to automate tasks such as compliance checks, message enrichment, or follow-up actions. This update helps administrators manage WhatsApp campaigns with the automation and control already available for SMS and email campaigns, supporting more consistent processes across digital outreach channels.

Release Notes : https://help.mypurecloud.com/releasenote/august-18-2025/

#Outbound
#Reporting/Analytics
#Roadmap/NewFeatures
#System/PlatformAdministration
#CommunityVideos(TAM,QA,etc.)