Genesys Cloud - Main

In this video @Christopher Visick talks about Workforce Management Capacity Planning

Planners can now create long-term capacity plans to project staffing needs for each planning group up to two years in advance. This feature enables contact centers to identify potential overstaffing and understaffing, align hiring strategies with forecasted demand, and improve long-term workforce planning and goal setting.

Release Notes: https://help.mypurecloud.com/releasenote/june-30-2025

#TAMStudios #WEM #WFM #capacityplanning #FeatureReview

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