Genesys Cloud - Main

Discover the advantages of using LumenVox Active Biometric Authentication for IVR-based self-service and live agent interactions in your Genesys® PureCloud® environment.

The LumenVox solution offers:

• Text-dependent, text-prompted and text-independent usage
• Channel compensation for landline, mobile and data channel usage
• Voice quality measurements
• Playback detection algorithms
• Integrated speech content checks
• Multiple use modes allow for a variety of application scenarios
• Architected to permit flexible deployment
• Out-of-the-box tuned language packs for major languages

Effortlessly allow customers to quickly validate and complete the purpose of their call through authentication with LumenVox Active Authentication on the Genesys PureCloud application. Watch now to see how you can improve the customer experience in your call center.