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College Football Brackets

Get ready for college bowl season! Fill out your college football brackets starting Monday, Dec. 8 and see if your favorite team can take you all the way to victory. You’ve got until Dec. 19 to lock in your picks—then grab a bowl of popcorn and watch as your brackets either break… or make you a winner! More details to come in the Genesys Casual community. #Events/Contests

Reference Forum with BCD Travel

BCD transformed its customer experience by centralizing operations and moving to Genesys Cloud™, enabling faster, more cost-efficient, and personalized interactions for travelers worldwide. This interactive session will highlight how travelers already benefit from shorter calls and automatic transfers to their preferred agents, and BCD has gained internal momentum for the next wave of innovation. Join us for a live reference forum with Christina Bell, Vice President of Contact Center Operations , to learn how BCD Travel uses Genesys Cloud to: Improve the traveler experience Streamline activities at key touchpoints using automation Empower employees to leverage their expertise in the travel space with workforce engagement management tools During this live forum you’ll be able to engage and ask questions. You are welcome to participate. December 17, 2025 – 12:00pm ET #Unsure/Other