You can find the Voice Call Record object ID in participant data of interaction, starts with 0LQ. The key is "scv_externalObjectId" It's automatically pushed by the Service Cloud as part of "handshake" ...

I use it for the norm, on helping on scripts for presentations, creation for images, even agenda poems to add a element of fun. I am not sure how much time it saves me but it definitely helps on a inspiration ...

Hi @Mateus Nunes, Great ideas, I voted. ------------------------------ Elisson Fernandes ------------------------------

Hello @Iury Santos Very welcome to our community! 😀 ------------------------------ --------------------- Edgar Dreger Senior Genesys Analyst --------------------- ------------------------------ ...

Hey @Edgar Dreger I think you need to build a custom report based on participant data to get more details, but for sure, if this was presented on native report will be really useful. In the data ...

Hello Edgar, The way I look at exact error is either through Flow Execution History or capture these parameters for data action failure within the architect flow. ------------------------------ ...