HI, I have 6000 active users in our Genesys Cloud CX environment, I am looking for quick way to get list of all of users who have CX3 license, any advise? thank you for your help. #Implementation ...

Hi Ewomazino, Thank you. Can you please do me a favour and invoke the API GET /api/v2/routing/sms/phonenumbers/(PhoneNumberId)?expand=compliance from your Org, and use a TFN for the phone number (I assume ...

Hey Steve, I wrote an article about CX as Code, including exporting existing resources which may be useful? https://makingchatbots.com/p/cx-as-code-with-genesys-cloud The relevant sections to your ...

Hi Gina, Genesys has a SIT (Special Information Tone) recognition base. Depending on the message or phrase played by the carrier during the dialing attempt, the call may be classified as ININ-OUTBOUND-SIT-CALLABLE. ...

We have already built and managed many objects in our Genesys environments through the UI prior to starting our CX as Code journey. We're now attempting to implement CX as Code for creating, updating, ...

This means that during that time frame they were not active in a queue, they either disabled it themselves or someone removed them from the queue. ------------------------------ Brittany Fitzmaurice ...