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Hi @Robert Niblock, Not sure if this is important or not, but in your work plan do you have Contigous Work Time ticked? I believe then the work plan should take into account the minimum and maximum ...
Welcome @Lillian Ressler ! ------------------------------ Natasha Schwertley Engagement Lead, CX Advisory ------------------------------
Hi Ana, We see this same behavior, even for agents that have auto-answer enabled and persistent connection turned on. It's very hard to troubleshoot because there isn't anything from a log perspective ...
Highway to the Danger Zone by Kenny Loggins ------------------------------ Kyle Cothron Voice Data Systems LLC ------------------------------
Thanks Jeroen, I used SF_SearchValue to open account page at salesforce on call arrival. I also want to know how can we display participant array data at Salesforce for example AccountName List which ...
Looking forward to it! ------------------------------ Daniel Blackney Sr Customer Success Manager ------------------------------
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