Love hearing that! Keep on keeping on! I'm biased, but this community is pretty great...lol ------------------------------ Nicole Milliken Senior Online Community Video Specialist ------------------ ...

Hi Genesys Community! Would anyone be able to help me with guiding me or suggesting how to find all interactions that dialed specific phone number? That is, i only have a phone number for the call ...

If you haven't done so, make sure you head over to the Trivia Tower page and let us know, out of the 4 options, which was your favorite Genesys Feature of 2025. Currently Agent CoPilot has the lead with ...

Congratulations to all the winners! ------------------------------ Anand NA ------------------------------

Hi James, You need the permissions noted in the link below then go to Digital and Telephony>Telephony>Cloud Media or search. The CPS does not appear to be shown yet. https://help.genesys.cloud/articles/monitor-cloud-media-resources/ ...

Mateus is correct. However, I wanted to add that there is a situation where a direct call sent to the user would still ring through. While a user is in After Call Work (ACW), the will not receive another ...