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Welcome Josué! ------------------------------ Paul Rapoza Genesys - Employees Professional Services Senior Project Manager ------------------------------
Welcome Jhonatan! ------------------------------ Paul Rapoza Genesys - Employees Professional Services Senior Project Manager ------------------------------
Hello @Juliano Fernandes Mendes Pimentel De Paiva For me, it depends on the type of issue, but I usually combine a few different sources. For telephony problems, Wireshark traces and SIP information ...
Hi, @Nivedraj P, For this volume, I would first validate one important limit: a single contact list has a maximum of 1 million contacts. So, for 1.5 million records, the design would likely need more ...
Hi, For this scenario, you cannot assign two Agent Copilots to the same queue, and you also cannot assign two Knowledge Bases to the same Agent Copilot. The best approach would be to work with one ...
Hi! First of all, thanks for answer! I have a comment about the suggest. I tried this option but doesn't solve the issue. Why? Because you create a group in your ORG and assign roles and Divisions ...
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