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Beta: WebRTC Alerting Leader - Support for multiple WebRTC clients beta

The telephony media team is excited to have you join our Closed Beta for WebRTC alerting leader, support for concurrent WebRTC clients. Beta testing is an important part of our development process and we sincerely appreciate your interest in participating! Administrators can now configure which WebRTC client takes priority when a user is connected to multiple Genesys Cloud applications, such as CRM embedded clients, browser clients, or desktop apps. This enhancement enables organizations to define a preferred client for call handling and notifications, helping to ensure consistent session control and reduce duplicated alerts when more than one WebRTC client is active. #BetaAnnouncement

Beta: Chrome OS Screen Recording IWA

The Chrome OS Screen Recording (Media Helper) Feature Team is pleased to open applications for Beta candidates. Beta testing is an important part of our development process and we sincerely appreciate your interest in participating! This beta enables agents on managed Chrome OS devices to securely record and stream screen activity using the Genesys Cloud Media Helper (Isolated Web App). The feature supports screen recording and policy-based controls (such as pause/resume), bringing Chrome OS environments closer to parity with existing recording capabilities. #BetaAnnouncement