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Level up your employee experience with Genesys Agent Copilot

26 February 2026 (9AM SGT / 12NOON AEDT / 2PM NZT) | Duration: 1 hour Join this live webinar to discover how Genesys Agent Copilot can help your contact centre agents as they face more complex queries, manage interactions across multiple channels, and meet strict SLAs. Genesys Agent Copilot improves communication between agents and customers by accurately determining customer intent and providing agents with the next best action in real time. This powerful tool assists during live interactions and simplifies post-call work by offering comprehensive conversation summaries, including contact reasons, resolutions, and suggested wrap-up codes. Takeaways from the webinar Understanding of Genesys Agent Copilot Key features, functionality and benefits for simplifying agent-customer interactions How it can be integrated with your existing sites Genesys Agent Copilot use case demonstration This webinar is ideal for customer service directors, contact centre supervisors, business analysts, and anyone interested in improving the efficiency and effectiveness of customer service. #AIScoring(VirtualSupervisor) #SupervisorCopilot(AIInsights)

Mastering Genesys Cloud Architect: A Comprehensive Overview

Description Join us for an engaging one-hour webinar that provides a comprehensive overview of Genesys Cloud Architect, the powerful visual flow designer for creating advanced customer experiences. You will learn how to use this intuitive tool to design and manage voice, digital, and messaging flows, and gain insight into best practices for automation and self-service solutions through live instructor demonstrations. Agenda / Content Core features and capabilities of Genesys Cloud Architect Visual flow editor with drag-and-drop functionality Audio and prompt management Design of voice, digital, and messaging flows Introduction to bot flows Target Audience: Entry-level users of Genesys Cloud Architect, like Technical team members, such as system administrators, who want to understand the Architect’s capabilities Developers who are new to Genesys Cloud Architect and want to learn the fundamentals of flow design Prerequisites Basic knowledge of Genesys Cloud is recommended. Zoom registration link: https://genesys.zoom.us/webinar/register/WN_nOXGEkkrSf6R9nOfe1zOhg LinkedIn Post: https://www.linkedin.com/posts/reinhard-beck_genesyscloud-contactcenter-architect-share-7419417080200052736--1zk?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAAcywABwJ_0C41f3FfrfAEKEiEY73THe0c