PureEngage On-Premises

Hi.
How to place an interaction in a workbin using Platform SDK?
Is it possible to have an example?
Thanks.
 

Do you mean how to place an interaction to the workbin from agent application level?

Yes. I would insert an interaction in a workbin using java SDK from agent application level.
thanks

Use request '"RequestPlaceInWorkbin" from PSDK API

Hi. Thanks for answer.
But I don't understand how specify workbininfo in create method of RequestPlaceInWorkbin.
Can you help me with an example?
Thanks.
 

The WorkbinInfo depends on the type of Workbin into which you are placing the interaction:

createpublic static WorkbinInfo create(java.lang.String workbinTypeId, java.lang.String workbinAgentId, java.lang.String workbinGroupId, java.lang.String workbinPlaceId, java.lang.String workbinPlaceGroupId)Creates instance of WorkbinInfo with all parameters set.

Parameters:
workbinTypeId - Name of the workbin.
workbinAgentId - Employee identifier of the agent who is the owner of the workbin instance. Must be specified for agent workbin.
workbinGroupId - Agent group name of the agent group that is the owner of the workbin instance. Must be specified for agent group workbin.
workbinPlaceId - Place name of the place that is the owner of the workbin instance. Must be specified for place workbin
workbinPlaceGroupId - Place group name of the place group that is the owner of the workbin instance. Must be specified for place group workbin.
Returns:
instance of WorkbinInfo