PureEngage On-Premises

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Unable to Cancel Record when the corresponding record is on an OCS filter

  • 1.  Unable to Cancel Record when the corresponding record is on an OCS filter

    Posted 06-07-2017 18:35
    When I try to cancel a record that is on a calling list, it's working well only if that record is visible to OCS.  So, by applying a dialing filter, OCS is unable to cancel that record.

    Is it a normal situation ?

    We have a process at Desjardins, that allow agents to cancel outbound records when they are responding to inbound calls.


  • 2.  RE: Unable to Cancel Record when the corresponding record is on an OCS filter

    Posted 07-05-2017 13:54
    It is if you specify a phone number in the GSW_PHONE and the request also contains the All Chain attribute.