PureEngage On-Premises

Hi All,

I am looking to customize UCS for an implementation. I would like to know the following 

1.  By default there are few fields which are displayed in WDE (Phone, Name, Email ID, etc.) are these part of the custom attributes (11- string, 3 date) that we fine in UCS?
2. In WDE we can have nested attributes for a UCS field. For e.g. Phone Number we can create multiple fields under that. Where are these stored? And what is the maximum number of nested attributes we can have?
3. Is there any limitation in the number of records UCS can hold? My client is looking to have 5-6 million records pre-loaded for identification and we may add around 400-500k records each year. Any cautions or advise on performance is greatly appreciated

Thanks in advance for your help
 

1. All you can find in UCS database (see the UCS database model document
2. All is stored in UCS database at this moment. There is no application limit on that, just the database limits can be reached. Of course, the other limit regarding to this can be on index level (Apache Lucene) which is embedded in UCS.
3. Is pretty same as above - just possible index limitation or database limits.

For better understanding how UCS works in general follow the available documentation (for example https://docs.genesys.com/Documentation/ES/8.5.1/Admin/UCS)

HTH!