PureEngage On-Premises

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  • 1.  double callback requests

    Posted 09-30-2020 12:17
    Hi ,
    please, I need clarification about GMS settings or  possible customization.
    In my Genesys platform, sometimes; GMS application (version 8.5.114.09) receives double callback requests from external web portal so the same customer could be called two times. GMS elaborate all the requests but it's very strange and it's very noisy.
    Every parameter of GMS have a different scope so I can't have no other hint/idea to resolve this issue.
     
    I appreciate you for possible hints.
    Best regards
    #Implementation
    #Integrations

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    Sergio
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  • 2.  RE: double callback requests

    Posted 10-05-2020 22:23
    Have you checked out the below feature to limit creation of duplicate callbacks?

    _enable_in_queue_checking



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    Jason McLennan
    Commonwealth Bank of Australia
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    Original Message


  • 3.  RE: double callback requests

    Posted 10-08-2020 04:48
    Hi Jason,
    I appreciate you, I have set _enable_in_queue_checking = strict (instead of true)
     GMS log reports two or more requests from the same customer_number but the other requests isn't blocked. 
    I have this log message:
    "com.genesyslab.gsg.services.callback.exceptions.CallbackExceptionAlreadyBooked: There is already 1 or more Callbacks QUEUED for this number, please refer to _enable_in_queue_checking for detail."


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    Sergio
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    Original Message