PureEngage On-Premises

every time i make a call from X-Lite to Workspace Desktop (which are on the same host), the Workspace generate multiple tabs of "consultation call"....i don't know how to fix it.

Hello,

how you call-setup looks? Do you use the X-Lite as the SE for WE (so, not embedded SE is used)? Try to specify details about your configuration, architecture, etc. to better understand what can be wrong.

Regards,
--Jakub--

Hi Guys,

We are facing the same issue in out environment. This post is silent after innitial posts, please advise if anyone manage to figure out the issue here?

Best Regards
Khurram Aziz.

this happens because there is a conflict in port number between the sip server port number and the default port number of sipend point.

to solve this issue you need to change the range of sip port numbers in the SipEndpoint.cfg file in the sipend point folder, specifically these two options: 
<setting name="sip_port_min" value="5080"/>
<setting name="sip_port_max" value="5081"/>
make the range doesn't include the sip server port number.

up there i made mine a range of two unused ports only, but it is up to you to decide the value and the width of the ranges.

Thanks Michael. really appreciate your support and reply.

Your suggestion resolved the issue.

Thanks again.

Best Regards
Khurram Aziz