A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page. Note that if you select "Only Me," your information will still be visible so that you can ensure it stays accurate for Genesys' records.

A: Content tags are a helpful way to organize and categorize content on the community site. Tags can be applied to discussion posts, blogs, library entries, events, and more. Tagged items are prioritized in the search results.

Here is a snapshot:

• Tagging
  • When typing your content, enter the “#” symbol and begin to write your tag. A list of tags will appear. Select the tag you would like to use for the post, library entry description, etc. You can also create a new tag but we suggest using the existing tags when possible.
• @Mentions
  • This feature enables users to directly address another user in a thread. To use this feature, in the body of your response or post, type the “@” symbol and begin to type the user name. Click the correct user from the list. When your content is posted, the user will be notified.

A: We have three sub-communities on the main community site, one for each of the three Genesys products. Each product community enables you to participate in discussions and share resources with other users of that product. As of February 2018, only the PureEngage community is live, but we expect to roll out PureCloud and PureConnect very soon.

A:  Click the community product name you're interested in from the main navigation. Once you are on that page, click "Join," then choose a delivery option for email notifications of discussion posts (Real Time, Daily Digest, or No Email).

A: Navigate to your profile and then click the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are three subscription options: Real Time, Daily Digest, and No Email.

For each discussion, you have the following delivery options:

• Real Time: sends an email every time a new message is posted.
• Daily Digest: sends one email to you each day, consolidating all of the posts from the previous day.
• No Email: enables you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Please note that discussion email setting changes will need to be made in Community Notifications and all other settings will be made in Email Preferences, also located under "My Account."

A: In order to mark a response, "Best Answer," you must have started the discussion thread that contains the post. Navigate to the post and next to the Reply to Discussion post click the "arrow icon." Select "Mark Best Answer." If you did not start the thread, you are able to click the "Like" button to show your support for the response. This button functions just like the like or thumbs up button on social media platforms.

A: If you know which library the resource might be located in, find the affiliated community in the main navigation. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine and then use the faceted search on the left.

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

A: Select "Create New Library Entry" on any community landing page. Note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

• Specify a title for your document, and include a description (optional). Select the library to which you would like to upload, and select a folder to which you’d like to upload (optional). Then, choose an Entry Type (most will be Standard Files, but take care in not uploading copyright licensed material). Once you have completed these steps, click “Next.”
• Upload your file.
• Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, click “Finish” to post your library entry.

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images, and YouTube videos. If there's a file you'd like to upload and the system does not accept it, please let us know genesyscommunity@genesys.com.