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  • Posted in: Genesys Cloud

    Hi Genesys Team, Anything new on that real time voice translation topic? One of my customer would be interested. Below, an example of a use case: If a French-speaking user calls the service desk but there is no French-speaking agent available, ...

  • Posted in: Genesys Cloud

    Hello Amir, I would vote on and and add your use case to the following idea: Allow for use of data action error messages within Voice Flows I am interested to hear if anyone else in the community has a workaround/solution for this ------------------------------ ...

  • Posted in: Genesys Cloud

    @Robert Wakefield-Carl Thank you for the response. Also is there an API from where I can access these voicemail files. The plan is to pick up this file and play back in another IVR. ------------------------------ Tejaswini Nayak Target Corporation ...

  • Posted in: Genesys Cloud

    We are excited to announce that the Advanced Architect execution data capabilities and Replay Mode will become Generally Available this week! We will gradually roll these features out to all regions on Monday, Tuesday, and Wednesday. ...

    1 person likes this.
  • We are excited to announce that the Advanced Architect execution data capabilities and Replay Mode will become Generally Available this week! We will gradually roll these features out to all regions on Monday, Tuesday, and Wednesday. ...

  • Posted in: Genesys Cloud

    Hi Everyone, I need to log failure response in call flow, but according to documents Failure outputs is only available for non-call flow as shown below. Is there any way or a workaround to do this? Call Data action - Genesys Cloud Resource Center ...

  • Posted in: Genesys Cloud

    Ramsha and Samuel, I'd definitely support such an idea! Knowledge base content to be migrated to Genesys or not will be one of our mid-term decisions. As long as exclusively text is supported and we can't use rich media, the decision unfortunately has ...

  • Posted in: Genesys Cloud

    Hi Dalvir, We have a community specifically geared towards WEM, I would suggest you and your team join the WEM Community where you can take a look through the library tab to find lots of useful documents, videos and catch up on past WEM focused webinars. ...

    1 person likes this.
  • Posted in: Genesys Cloud

    Hi Ramsha, In answer to your questions: Is there any way to bulk import articles that keeps the proper formatting intact? It appears this is dependent on how it was formatted initially. As the knowledge articles are being created from the ...

  • Posted in: Genesys Cloud

    Hi Rob, My experience was it has been a lot more usefull to have presense name + id of respective agent(s) and doing counts in Architect. Justr because then you have user ids and you can then manipute their NOT_RESPONDING (e.g. set it to OnQueue) ...

    1 person likes this.

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