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Latest Discussions

  • Profile Picture

    Thinking about going to Xperience19? How can we he ...

    By: Matt Lawson , 14 days ago
    Posted in: Genesys Casual

    Hey Everyone, The community team will be present at Xperience 19 in Denver, Colorado, and we would love to meet you! I wanted to open a thread for you to share any thoughts, ideas or requests that you may have and ask you a few questions:  What ...

    1 person likes this.
  • Profile Picture

    RE: Experiencing errors with making/receiving WebRTC ...

    By: George Ganahl , 2 minutes ago
    Posted in: PureCloud

    Just so everyone knows, this is getting a lot of attention from Development right now. It has been escalated to the core teams involved to try and figure out what happened and get it fixed. The short-term solution for anyone experiencing it is to roll ...

  • Profile Picture

    RE: Genesys Certified SBC chassis for PureCloud

    By: Mario Sanchez , 23 minutes ago
    Posted in: PureCloud

    Thanks a lot George. ------------------------------ Mario Sanchez Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A. ------------------------------

  • Profile Picture

    WDE - setting email queue before sending email

    By: Pedro Antunes , an hour ago
    Posted in: PureEngage On-Premises

    Hi, does anyone knows how to set the email queue before executing the sendEmail command in WDE. Tried to do it using contact PSDK updateInteraction in beforeSendEmail command. I get sucess message but WDE keeps the default queue when sending the email. ...

  • Profile Picture

    RE: When using Organization Email Domain, does the ...

    By: Sven Schiller , an hour ago
    Posted in: PureCloud

    An email is sent from PureCloud straight to the destination domain's receiving server, which then places it into the appropriate mailbox(es). ------------------------------ Sven Schiller Kognitiv ------------------------------

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