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Hi Cody, It does appear that the Month filter has broken for February. This has been raised for investigation and I will keep an eye on it internally. As a workaround, selecting the dates 1st Feb-2nd March will show the daily values. ------------------------------ ...

Hi Brian, Thank you. Here are the Default site configs of my default site (there is another one called "Purecloud Voice AWS" that I'm not able to explore the configs due to being restricted: My default site is called: Headquarters This is ...

HI Marudhu, This is a good feature as currently we are controlling the canned response for agents at Queue level however the admins are able to see them all. This will help to restrict it to their particular divisions. ------------------------------ ...

We are going to implement the Genesys Cloud Email Translator Blueprint integration, deploying the application on a server external to Genesys. I need to create a communications diagram; however, I have not found any official documentation regarding this. ...

Hi Britney, I am using seperate VM-queues, too. To prioritize I use a "transfer to acd"-action with an separate in-queue-call-flow with priority. There I do the voicemail greeting and "Transfer to voicemail"-Action. With that way, setting priority for ...