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Artificial Intelligence in the Contact Center Industry

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  • Posted in: PureCloud

    Just a reminder that if you have enhancement requests and new features you'd like to see in PureCloud, you need to enter them and vote for them in the PureCloud Ieas Lab. From https://know.genesys.com (the Knowledge Portal) click My Product  in the ...

    2 people like this.
  • Good Morning/Afternoon everybody.  Welcome to the Workforce Engagement Management forum, in this forum we welcome customers from all platforms to have open and constructive conversations around all things WFO/WEM related.  Not sure on who to use ...

  • Posted in: PureCloud

    Hi - I believe this will be addressed by External Contacts - custom fields ( CLANA-I-56 ) which can be tracked in the Ideas Lab. It is currently showing as In Development . I would recommend adding a note/comment to the idea to validate if this will ...

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    RE: Interval reports

    Posted in: PureCloud

    As mentioned we are working on providing.CSV exports of all the Views including the Interactions view. I believe that this should be able to provide the information you are seeking. I would like to see this available early in 2019. We have on-going enhancements ...

  • Posted in: PureCloud

    Hello, You can add a Address Transformation to your external trunk: External Trunk - Identity - Outbound - Calling - Address Transformation Match Regular Expression :  ^(sip[s]?:|tel:|.*)(0)(.*) Format Regular Expression : $100$3 --> this ...

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