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Artificial Intelligence in the Contact Center Industry

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    Ideas Lab Reminder

    By: George Ganahl , 3 days ago
    Posted in: PureCloud

    Just a reminder that if you have enhancement requests and new features you'd like to see in PureCloud, you need to enter them and vote for them in the PureCloud Ieas Lab. From https://know.genesys.com (the Knowledge Portal) click My Product  in the ...

    1 person likes this.
  • Profile Picture

    New PureEngage Callback Courses (Premise)

    By: Tracey Manley , 10 days ago
    Posted in: PureEngage

    Genesys University is excited to announce two new PureEngage courses for Callback 8.5 premise: Callback Foundation 8.5 (1 day) and Callback Administration 8.5 (3 days). Foundation is a pre-requisite to Administration. These are Instructor-led ...

    2 people like this.
  • Profile Picture

    Welcome to the Workforce Optimization and Workforce ...

    By: Cameron Smith , 2 months ago
    Posted in: Workforce Optimization

    Good Morning/Afternoon everybody.  Welcome to the Workforce Engagement Management forum, in this forum we welcome customers from all platforms to have open and constructive conversations around all things WFO/WEM related.  Not sure on who to use ...

  • Profile Picture

    Custom Client Integration - ServiceNow

    By: Dean Thames , an hour ago
    Posted in: PureCloud

    Hello,  Has anyone done a custom client integration for ServiceNow?  I set one up for my dev instance and it logs into my prod servicenow org, but does not display the snow frames that i'm typically accustomed to seeing. So wondering if snow blocks iframe ...

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    RE: Force an agent to be in idle status by his Supervisor ...

    By: Don Huovinen , an hour ago
    Posted in: PureCloud

    We are currently working on adding this functionality which is planned to be available later this quarter. This Idea can be tracked in the Ideas Lab under Idea CLINB-I-263. The Idea also includes a screen shot showing how this is being implemented. Thanks, ...

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