I think I would be Heena the No Nonsense Finisher as my colleagues and family describe me as "just gets it done" no matter what. ------------------------------ Heena Patel SAGE GLOBAL SERVICES LIMITED ------------------------------

We implemented a 90-day password expiration a couple of months ago. I've noticed a few users who started shortly before it was implemented hit their 90-day mark and the passwords expired. My concern is there was no warning that they were expiring. ...

WFM Community, has anyone implemented Time Off request with the Workforce System ? If so, I would love to learn about your journey. Were there any Workforce API realtime time off balance discrepancies? Was the implementation successful? etc. So anyone ...

We have run into similar issues and unfortunately the support center haven't been much help, other than suggesting that we completely reconfigure our planning groups (and therefor the way that our contact center is structured as a whole). Since migrating ...

Wow this is a tough one. .trying to pick just one? Pink Floyd - The Wall is really solid! ------------------------------ Patrick Etheridge Desert Financial Credit Union ------------------------------

Hello Mark, This is not a feature we have in Genesys Cloud and looking into our ideas portal its under "Will not implement" https://genesyscloud.ideas.aha.io/ideas/DIG-I-552. This is because Whatsapp does not support this within its business platform ...

Thanks @Jim Mayer . You are right that any single conversation metric-based rule allows one condition per rule as i.e. instantaneous alert rule - https://help.mypurecloud.com/articles/work-with-alerts/ . I thought you were not able to see only the single ...

Does the Genesys WhatsApp Integration support voice calls from a WhatsApp user to a Genesys WhatsApp Business Integration? The only Genesys documentation I found references messaging. WhatsApp documents state they support voice from their user to a WhatsApp ...

haven't seen any issues so far with the 0-5 ------------------------------ Susanna Tem Voya Services Company ------------------------------

Hello! We have a specific department that has a ring group "hotline" in place.How do I locate how many calls have been received for that group? It's a ring group only and not tied to a queue. #Unsure/Other ------------------------------ Ben Jones ...