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Latest Discussions

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    Welcome to the Workforce Optimization and Workforce ...

    By: Cameron Smith , one month ago
    Posted in: Workforce Optimization

    Good Morning/Afternoon everybody.  Welcome to the Workforce Engagement Management forum, in this forum we welcome customers from all platforms to have open and constructive conversations around all things WFO/WEM related.  Not sure on who to use ...

  • Profile Picture

    Reports with Agentless

    By: Ali Aljohani , 8 hours ago
    Posted in: PureCloud

    Hello Everyone, I would like to know if there are special reports for IVR outbound campaign agentless? In case, I want to know how many selections or user inputs are? Is there what is called IVR-Tracker for example? Best Regards, Ali ------------------------------ ...

  • Profile Picture

    RE: New Role - Inbound Only

    By: Ali Aljohani , 13 hours ago
    Posted in: PureCloud

    Thank you very much, Raymond. Best Regards, Ali ------------------------------ Ali Aljohani Jathwa Technology Solutions ------------------------------

  • Profile Picture

    Interaction Dialer - initial calls per agent issue

    By: Youssef Atef , yesterday
    Posted in: PureConnect

    Dear All, Has someone faced a problem before with initial calls per agent with power dialing mode as I can see dialer didn't respect no of initial calls per agent as I set  no of initial calls per agent  = 1 & max line per campaign = 3 & A bandoned ...

    1 person likes this.
  • Profile Picture

    RE: ServiceNow Integration

    By: BIAGIO CERRUTO , yesterday
    Posted in: PureCloud

    Hi, This is the link for ServiceNow integration recently listed on AppFoundry https://appfoundry.genesys.com/#/filter/purecloud/listing/23448f74-e675-4c35-ae39-817e0094b675 Best Regards Biagio ------------------------------ Biagio Cerruto https://www.softphone.it ...

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