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Latest Discussions

  • Profile Picture

    New Genesys Knowledge Network Features!

    By: Matt Lawson , 5 days ago
    Posted in: PureCloud

    Good News, Everyone! I encourage you to check out the latest feature releases from Genesys Knowledge Network (GKN)! Updates on universal topics and services (like GKN, resource center, etc.) are always posted in the Genesys Casual Community ! So consider ...

    1 person likes this.
  • Profile Picture

    New Genesys Knowledge Network Features - PureConnect's ...

    By: Matt Lawson , 5 days ago
    Posted in: PureConnect

    Good News, Everyone! I encourage you to check out the latest feature releases from Genesys Knowledge Network (GKN)! Updates on universal topics and services (like GKN, resource center, etc.) are always posted in the Genesys Casual Community ! So consider ...

  • Profile Picture

    Genesys Knowledge Network - New Features

    By: Matt Lawson , 5 days ago
    Posted in: Genesys Casual

    Our team wanted to share the news of a handful of new Genesys Knowledge Network features that are now live…  We enabled a Sign In drop-down feature. Now customers and partners can sign in without jumping to a separate sign in page.  PureConnect's ...

    2 people like this.
  • Profile Picture

    RE: Windows 7 beyond PureConnect 2018 R3

    By: Daniel Haley , yesterday
    Posted in: PureConnect

    We are running Windows 7 exclusively and are unhappy about Genesys' decision. We have a couple hundred applications across our enterprise that must be tested prior to us moving to Windows 10. Among other things this means we are unable to take advantage ...

  • Profile Picture

    RE: Scripts for ACD email routing

    By: Vikki Papesh , 2 days ago
    Posted in: PureCloud

    I have also noted this behavior and wish it was at a minimum persistent across interactions. ------------------------------ Vikki Papesh Genesys - Employees ------------------------------

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