Latest Discussions

  • Hello everyone, Thank you for a such fun event. I hope I was gracefully representing the ECSE region. Also, very glad that I'm sharing the stage with Robert, two veterans. If eligible, I would like to pick "Smart Sunglasses" from the Prize Wall. Thanks ...

  • Posted in: Genesys Cloud

    Hi, any advice ?  regards ! ------------------------------ Agustín Gomes PlusNet Solutions, S.L. ------------------------------

  • Posted in: Genesys Cloud

    Yes I am having an issues with the agents not appearing and some divisions are missing from the drop down when creating my first team ------------------------------ Stephen Doyle AXA Ireland Limited ------------------------------

  • Posted in: PureConnect

    Hi Sukhadeo, sounds like the user has not the right "Conference Calls" in User Configuration -> Security -> Button: "Security Rights" Regards, Hans-Gerd Sandhagen ------------------------------

  • Posted in: Genesys Cloud

    The same, Also, I can't use the "work teams" in the Dashboard ------------------------------ Best regards, Yvgeni Liberman ITNAV-Pro Ltd. ------------------------------

  • Posted in: Genesys Cloud

    Hi Todd If you set the priority for transfer calls to 10, that is basically treating transfer calls as if they have already waited 10 minutes when they join. So a normal call that has waited 11 minutes already will have a higher priority than a new transfer ...

  • Posted in: Genesys Cloud

    Yes, I have the same issue. Not sure what's going on there. I have access to the Work Teams everywhere else within my organization. Thanks, Peter ------------------------------ Peter Stoltenberg Avtex Solutions, LLC ------------------------------

  • Posted in: Genesys Cloud

    Hello, Do you have any information on how to bulk upload users into Work Teams, rather than this being a manual process? Will this, by chance be a new column in the csv import template? Additionally, I can't seem to find an API endpoint for work teams. ...

  • Posted in: Genesys Cloud

    Is anyone else having an issue with the new Work Teams feature? I've assigned permissions, created a team, but can't assign them to queues or view team information in reports! #PlatformAdministration #Roadmap/NewFeatures ------------------------------ ...

    1 person likes this.
  • Matt I am trying to sign up for the Web Messaging Conversation Auto-Start Beta, but cannot find it.  I understood it was supposed to be available as of yesterday.  Perhaps I am not looking in the right location? ------------------------------ Martin ...

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