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Contest: Submit Your CX Hero Story

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Latest Discussions

  • Profile Picture

    How to access Premier Support

    By: Ruzelle Zaldivar , 16 days ago
    Posted in: Premier

    The attached presentation will walk you through how to reach out to Customer Care for your technical concerns. ------------------------------ RuzelleZaldivar Global Digital Team, Customer Success Genesys - Employees ------------------------------

  • Profile Picture

    RE: information about GetDigits_Internal Function?

    By: Vincent Moore , 10 hours ago
    Posted in: PureConnect

    The fix for this was to turn on Call Analysis, but leave answering machine detection off.  Works perfectly. ------------------------------ Vincent Moore CTS LanguageLink ------------------------------

  • Profile Picture

    RE: How to add cust attributes to Interaction Deta ...

    By: Vincent Moore , 10 hours ago
    Posted in: PureConnect

    I wish I had a clue as to how to do this as it would be extremely beneficial to us. ------------------------------ Vincent Moore CTS LanguageLink ------------------------------

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