Hi Ignatius, Yes, this is a very important figure especially when you have flows that route calls different queues depending on factors such availability of idle agents of EWT. So the first queue column tells where the the caller wanted to get routed ...

Suyog, Check the HID device settings in the browser. We have a similar issue with Webex if they are enabled. Click the site information button (just to the left of the URL). Look for the headset or HID in the drop down and remove it. This will remove ...

Thanks for your reply. This particular feature does not enable trading across schedules, aka where one day is in one published schedule, and the other day is in another published schedule. We would like to enable that in the future. Would you consider ...

Hi Can you try escaping the ampersand in the --flowName parameter like so, blabla\&yesyes. Kind Regards, Stephen ------------------------------ Stephen Collins Software Engineer ------------------------------

Hi Subhash, I'm having the same problem with a Polycom VVX 301. Can you tell me how you solved it? Thanks. Best regards. ------------------------------ Francisco Javier Coronado consultor ------------------------------

From https://developer.genesys.cloud/organization/organization/limits#analytics schedulegroups.max = The maximum number of Architect schedule groups for an organization = 10000 schedules.max = The maximum number of Architect schedules for an organization ...

Hi jason - unchecking it did not help. :( ------------------------------ suyog gupta Principal Management Engineer ------------------------------

Hello, I am not entirely sure what you mean by API Access Key. I assumed that you are referring to permissions and roles (assigned to the OAuth Client). But the answer is no. The API endpoint which allows access to these password rules is GET /api/v2/organizations/authentication/settings ...

I love reading these tips as a new user in the cloud. I have encountered issues finding reports that I was previously able to pull in Pure Connect. The one tip I've found is to check the Genesys Cloud Product Ideas Lab and search to vote for a ...

Hello Thirumurugan, please guide, how can proceed, already verified the client have necessary permission. ------------------------------ Rajeev Gupta ------------------------------