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  • Posted in: PureCloud

    Keeping 'Not Responding' issue aside, Incompetent purecloud support is just enough to bring this product down. I have a case open with support, where the guy is hell bent on putting it into 'Solution Proposed' status without proposing any solution. :D ...

  • Posted in: PureCloud

    We use person_agent section in agent profile to set agent alias. See https://help.mypurecloud.com/articles/add-an-agent-alias-name-and-image/  . Today when I was adding a new agent I noticed that the section isn't available anymore. I cannot add it and ...

  • Posted in: PureCloud

    Hi Henry While it wasn't directly solved as still waiting for the roadmap release @Caitlin Kaphaem . The workaround that was provided as been temporarily holding until that time comes for the release that Caitlin speaks of in the previous post. It's ...

  • Posted in: PureCloud

    Hi there, effective from 2019 Genesys began to charge various organisations dependent on their contractual agreements with the price changes. PureCloud Pricing and Concurrency Update I know that it also meant non-queue users would begin being charged ...

  • Posted in: PureCloud

    Hi all - I want to use bullseye routing but don't want to loose workforce management so I'd like to imitate bullseye using in queue flows.  I imagine someone must have done this before so I'm looking for suggestions or ideally an exported flow I can view.  ...

  • Posted in: PureCloud

    Hello, We have the AD connector syncing one way from AD to PureCloud. We have a number of users who no longer have a phone, so the work phone number has been removed from AD. However, the number has not been removed from the users PureCloud profile.  ...

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