The Genesys User Group for Customers is starting their 2019 season!  If you have not had a chance to learn about the group and how you can join, checkout their page to learn more. Have you joined the group or attended a meeting? If so, what did ...

We're proud to announce a new PureEngage Cloud -specific dashboard on the Genesys Knowledge Network. This is our latest step toward  eliminating unnecessary confusion brought about by sifting through On-Premises info when looking for Cloud-relevant content. ...

What is the best practice.... A Single Queue for all Calls, Chats, Messages, Callbacks, etc. - If so what's the Supervisory Views and Reporting impact? OR A Queue per / for each type of Interaction? #DigitalChannels #Omni-ChannelDesktop/UserInterface ...

​Aha, that was it. I just had -user in there. Used to have it in there but somewhere along the upgrades over the years, left it out. Thanks for the reply, much appreciated! ------------------------------ Alex Belec CUTCO Corporation ---------------- ...

I haven't found anything in the knowledge base specifically for this, but I have a shortcut to allow me to do this where I just specify -user=fake at the end of the shortcut target.  It throws the invalid user/password error and brings you up to the credential ...

​Does anyone happen to know the variable to include in the IAShell App Properties to force credentials to be entered each time you open Administrator? Any help would be greatly appreciated. Thanks! #SystemAdministration ------------------------------ ...