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Latest Discussions

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    Welcome to the Workforce Optimization and Workforce ...

    By: Cameron Smith , one month ago
    Posted in: Workforce Optimization

    Good Morning/Afternoon everybody.  Welcome to the Workforce Engagement Management forum, in this forum we welcome customers from all platforms to have open and constructive conversations around all things WFO/WEM related.  Not sure on who to use ...

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    Interaction Dialer - initial calls per agent issue

    By: Youssef Atef , an hour ago
    Posted in: PureConnect

    Dear All, Has someone faced a problem before with initial calls per agent with power dialing mode as I can see dialer didn't respect no of initial calls per agent as I set  no of initial calls per agent  = 1 & max line per campaign = 3 & A bandoned ...

  • Profile Picture

    RE: ServiceNow Integration

    By: BIAGIO CERRUTO , 10 hours ago
    Posted in: PureCloud

    Hi, This is the link for ServiceNow integration recently listed on AppFoundry https://appfoundry.genesys.com/#/filter/purecloud/listing/23448f74-e675-4c35-ae39-817e0094b675 Best Regards Biagio ------------------------------ Biagio Cerruto https://www.softphone.it ...

  • Profile Picture

    Screen Pop with Outbound Calls

    By: Abdullah Elsheikh , 11 hours ago
    Posted in: PureConnect

    Dear All, Does anyone have an idea about how to make PureConnect Pop Web Page when agent make an outbound call, What I reached till now is to set the Eic_ScreenPopName and Eic_ScreenPopData attributes on the interaction but still not working. Thanks ...

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    RE: Delayed Reaction when clicking on button

    By: Paul Simpson , 13 hours ago
    Posted in: PureConnect

    Hey Tam! I think you would have more success posting this in the PureCloud forum..... ------------------------------ Paul Simpson Senior Technical Instructor ------------------------------

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