Welcome to the new Genesys customer community

Get Started

Add a profile picture, share your expertise, and more!
Sign up for a Consolidated Weekly email! Choose your community’s email cadence.
Your inbox is sacred. When do you want to hear from us? What do you want to hear?
Have a question? Look here to see if it is answered or how to ask!
Three exciting communities to choose from based on the product you have adopted. Note: You must join a community to post content! (Don’t worry, you can join more than one!)

Latest Discussions

  • Posted in: Certifications

    Welcome to the Genesys Certification Community. This community is designed for our customers, partners and end users to post any certification related questions and concerns. Our community of certification experts are monitoring this forum and all responses ...

    6 people like this.
  • Posted in: PureCloud

    Same thing in Japan, seems a global bug. ------------------------------ Mathieu Poulain AXA General Insurance Japan Limited. ------------------------------

  • Posted in: PureCloud

    Same issue here; all queue affected. Support have been notified. ------------------------------ John Jones ------------------------------

New Communities

Genesys Casual AVAILABLE!
PremiereComing 7/30
WEMComing in August

Genesys Highlights

Join the Genesys Customer Advocacy Program (GCAP). You can earn points for your company that are redeemable for a host of Genesys benefits. As a member of the GCAP community, we help promote your CX transformation initiatives, deliver insights into industry news and trends, and facilitate networking with other thought leaders and peers.

Bridge the gap between where you are and where you want to be. Take our FREE Genesys CX professional accreditation course to learn how to define, design, and construct a seamless customer experience.

Most Active Members