Vaun, you are right! Priya, Back to [default] and try again. You don't need to add profile if you are using one GenCloud Org. Ishi ------------------------------ Ishi ------------------------------

That profile name can be anything Priya, but you will need to pass that profile name in the command line to Ishi's app.  Or if you just rename it back to default it will be fine. ------------------------------ Vaun McCarthy ------------------------- ...

Hello Vaun Thank you for your help! Priya Check config.toml file under bin/Debug/net6.0 or specify your config.toml file path in appsettings.json where exe file is. Ishi ------------------------------ Ishi ------------------------------

yes, I have changed the "default" to my org name (the). just a sample of what I have done. Also the org name I have mentioned is the 'short name' found under 'organisation details' section from account settings in Genesys cloud. Just wondering if I ...

That should be fine, did you change the profile name in the toml file as well? ------------------------------ Vaun McCarthy ------------------------------

Hi Vaun, The one in Visualiser folder, I believe. Is it not the right one? Thanks, Priya ------------------------------ Priyavarshini Manohar Black Box Technologies New Zealand Limited ------------------------------

Hi Priyavarshini Which config.toml file did you update?  The one in the visualizer folder or the one in the .gc folder from the CLI? ------------------------------ Vaun McCarthy ------------------------------

Hello Community! In one of our tenants (US East), we started to roll out the Desktop App v. 2.19.704 due to the 'fix' for the interaction freezing issue when running new Intel gen processors.  Our rollout started about a week ago.  One of our call center ...

Hi Nikhil, I would also like a copy of the list of the metrics please. Thanks in advance ------------------------------ Terry Dales NTT Australia Pty Ltd. ------------------------------

Hey everyone, we've had a few questions come in over email and I'm getting excited for the demo. If you have any questions about co-browse, send them my way! ------------------------------ Matt Lawson Genesys - Employees Online Community Manager --- ...