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This will not be possible. The recording is at the trunk level. Even when transferring from one queue to another, the original call (customer) remains on the trunk. The option you disabled simply prevents recording in the waiting queue. ...

Thanks Chris. I think your issue should be investigated more. I have asked the lead engineer and PM to weigh in. ------------------------------ Jay Langsford VP, R&D ------------------------------

Thank you for your response, Kaio Oliveira . My question is: In the Architect flow, I used Transfer to ACD and selected Queue A , assigning an in-queue flow to it. Everything is working fine. Now, when an agent answers a call from Queue A and ...

I want download button Digital chat bot for Customer view . Is it possible please let me know options CX view Download button #DigitalChannels ------------------------------ Nikhil Mokhashi ------------------------------

Hi Jay, Sure, firstly to let you know that I do have a case open with Support at the moment ( Case #0003984538). The information advised on the case is that: Agent was due to finish their shift at 9pm GMT on the 08/02/26 but stayed a little longer ...