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We are building an HRIS Integration for Workday. Currently, a Get-Agents Workflow has been assigned to the Integration, and the daily agent sync feature is on. We have Users that have been added to a Management Unit, and those Users appear in the WFM ...

Hi Stephan, where can I find the practice exams? ------------------------------ Jeanpierre Echevarria ------------------------------

Hi Judy, Yes, this is scheduled to be released during the week of May 25th (according to our standard region rollout schedule ). Thanks, Gary ------------------------------ Gary Lo WEM Product Management ------------------------------

Hi Nicholas, We'd like to participate in the Beta/LA. Hope to see official update. ------------------------------ Darshan ------------------------------

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...