Dear PureConnect Community, Congratulations on hitting 1k members! It's a big achievement and there is some great stuff coming to you shortly.  If you have not heard yet, we will be doing an AMA on August 28th where you can ask questions to some of ...

Hey PureEngage Community!  The team and I are thrilled to see that you hit 1,000 members! We appreciate the effort that you dedicate to starting discussions and supporting each others' growth in the platform. Great collaboration makes for great ...

Hi Team, While running dialer Udl file from the dialer server we are  getting the error  As for the Genesys Document   If you use   Microsoft SQL Server , select   Microsoft OLE DB Provider for SQL Server . If you use   Oracle , select   Oracle ...

For some reason we are not able to export queues performance view data to a .CSV file when we are using Division as a filter. When clicking the Export CSV button we get Failed to Create a Report! notification. Export works fine when using Queue as a filter. ...

​Hello Anthony, Thank you to share your configuration. We are also using DialogFlow for our tests, the integration works but we are still working on to make it ready for a production usage. We are analysing the GoogleFlow integration limits and features. ...

​Hello Matt, We are desesperatly looking for more documentation for a "PureConnect" usage of the widgets. Can you check with your teams that the documentation will include : - more information on layout and visual aspect (css style) - details on passing ...