Hi, ok understand, thanks for the info.  S ------------------------------ Sandra Kakasova IKEA Ceska Republika, s.r.o. ------------------------------

Derek, In our lab. we connected Edge to Avaya Aura, If You want, You can send me the specific questions and I will try to answer ------------------------------ Best regards, Yvgeni Liberman ITNavPro ------------------------------

Any good  ideas on how to put some life into the community ? ------------------------------ Leighton Jenkins Daisee Pty Ltd ------------------------------

Hi I am planning to use BYOC Cloud in Japan (Tokyo region) As per the documentation for BYOC the entire range of AWS segment 52.129.96.0/20 needs to be opened. The question is, is there any specific range of Genesys cloud that is specific to Tokyo region ...

That's going to depend on your own business requirements around call load balancing, any requirement to integrate to other systems, security (PCI compliance) etc. Using Cisco as an example it's also going to depend on if you're looking to route directly ...

Hi @Richard Chandler Thanks. Regarding the below point which you have mentioned with respect to API, does it mean that APIs are already available or is it required to create custom APIs for this. ​Conversation Detail records from the API show the ...

Any inputs or help ------------------------------ Rajeev Srikant ------------------------------

We are trying to understand the configuration settings required to setup on-premise PBX integration for ether Avaya, Cisco or Asterisk. #Integrations #Outbound #SIP/VolP #SystemAdministration #Telephony ------------------------------ Derek ...

Your developer should have a setting in which you can define if a call can interrupt a chat or vice versa. ------------------------------ Heather Higginbotham Cox Automotive Corporate Services, LLC ------------------------------

Is there a way to change the from in an email in Genesys.  Similar to what you can do in Outlook if you want to make the message appear as if it came from another email address? #ArchitectureandDesign ------------------------------ Heather Higginbotham ...