Home

Latest Discussions

  • Can you confirm what version of GWS you are using? 8.5 or 9.0?  GWS 9.0 is not approved for Prem usage. Please explore this possibility as it would make is easier for you. If you are using the new GWS 8.5 feature that was released, I will update you ...

  • Posted in: Genesys Casual

    This month of Trivia Tower has had us on the edge of our seats! We've had two trivia events go to our new tie-breaker system and what a showdown it was. All winners will be notified by email. Want a shot at the tie-breaker? Then go and participate in ...

  • This month of Trivia Tower has had us on the edge of our seats! We've had two trivia events go to our new tie-breaker system and what a showdown it was. All winners will be notified by email. Want a shot at the tie-breaker? Then go and participate ...

  • Posted in: Genesys Cloud

    Sounds like an edge case to be fixed in a future enhancement ;) ------------------------------ Brad Murlin Zillow, Inc. ------------------------------

  • Profile Picture

    The new ringtones

    Posted in: Genesys Cloud

    So, the new ringtones are a great addition for sure - I will take anything to stop hearing the original ringtone after 7 straight years of it being burned into my brain. But, will there be further additions that are not the first Google results for ...

  • Posted in: Genesys Cloud

    What if agent is on an interaction with another 2 on hold?  It will show Interacting. ------------------------------ Robert Wakefield-Carl Avtex Solutions, LLC Contact Center Innovation Architect https://www.Avtex.com https://RobertWC.Blogspot.com ...

  • Posted in: Genesys Cloud

    I understand the Reports will be deprecated and moved into the Workspace. My organization is fairly new to Genesys. What I need Is there a way to export evaluation form data, aggregated by question, without having to specify an agent, group, role, ...

  • Posted in: Genesys Cloud

    I'm able to see interactions on hold from the right-pane of Queue Activity without expanding the user-level data - first rep listed has a call on hold for almost mins: ------------------------------ Brad Murlin Zillow, Inc. ---------------------- ...

  • Posted in: Genesys Cloud

    Thank you for confirming we will need to workaround this scenario, Robert. Really appreciate you responding so timely and overall. ------------------------------ Brian Jones Ascension Health ? IS, Inc. ------------------------------

  • Posted in: Genesys Cloud

    Team, I am looking for any use case or documentation for Tempus Payment IVR Integration with Genesys cloud #Integrations #Security ------------------------------ Raghavapvds ------------------------------

What's Happening?

Helpful Links

Ideas Labs 

What are your feature requests or ideas? We'd love to hear them!

Genesys Cloud CX Ideas
Genesys Multicloud CX Ideas
PureConnect Ideas

Most Active Members