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  • Yeah, I decided to give Nicole a break this month and take care of trivia. Don't worry, our regularly scheduled quiz master will be back with our next event.  ------------------------------ Matt Lawson Genesys - Employees Online Community Manager - ...

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    QA Report Question

    Hello! Is there a way to run a report based on a specific question in a QA evaluation?  #GenesysCloudCX #WorkforceEngagementManagement #WorkforceManagement #QualityManagement #PerformanceManagement #InteractionAnalytics ------------------------------ ...

  • Oh my gosh, I had to guess 90% of them. For the individuals that know these answers -you are brilliant. Best of luck to all.  ------------------------------ Sheila Lyons Sales Coordinator Eccentex Corporation ------------------------------

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  • Posted in: Genesys Casual

    Aung San Suu Kyi - was under house arrest from 1989 to 1995 and could have been freed, and back with her family. Still, she refused to leave Myanmar until the government changed, and prisoners were freed. There is much to her story. I look at her determination ...

  • Posted in: Genesys Casual

    Henrietta Lacks  was an African-American woman whose cancer cells are the source of the HeLa cell line, the first immortalized human cell line and one of the most important cell lines in medical research. Great book about her here.  ------------------------------ ...

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  • Hey everyone,  The Trivia Tower is celebrating women's history month and shining a spotlight on some incredible women from all over the globe. Take the challenge now and see how you do.  No cheating! The questions will be up until Monday (April 3rd ...

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  • Hi, Thank you for your detailed answer.  So when saying sequentially, you mean to wait for a status code after each command before sending the next? Or keeping a queue of continuations for commands sent and associating the responses in order? I'm ...

  • Posted in: Genesys Casual

    Putting the Trivia Tower together for Women's History Month was TOUGH . We gave it our best shot, but have no doubt that we left some great women off the questions. Who did we miss that has impacted your life? Could be someone personal, professional, ...

  • Posted in: Genesys Cloud

    @Genesys Admin @Genesys Care @Genesys Cloud   Any help on the above? ------------------------------ Katee Ice Focus on the Family ------------------------------

  • Posted in: Genesys Cloud

    Same question for us, we have agents who need to call out (on behalf of a queue) in response to an alert email so it can't be a campaign because we never know who we need to call.  When they dial out, there isn't an icon to even launch a script, it's ...

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