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  • Posted in: PureConnect

    Hello all, Has there been any further updates on this topic?  We have 7 months remaining before IWP becomes unusable. ------------------------------ Anthony Greer Boehringer Ingelheim Singapore Pte Ltd ------------------------------

  • Posted in: Genesys Cloud

    Thanks Jim, This is a great help. Really appreciate your input. I'll play around with the custom action to see if it gets me closer to the interm solution until we get an update on the features request. G ------------------------------ Gordon Bell ...

  • Posted in: Genesys Cloud

    Thanks Julie for your quick and kind response. Apparently yes, it's something the carriers do and it has something to do with the e.164 protocol, but here in argentina it's not used and for callbacks it's driving me insane to do. but thanks again and ...

  • Posted in: Genesys Cloud

    Hello Mariano, I was told it actually has to do with the phone carriers and we would have to work with them to get the number registered or unblocked. I will say since then we haven't been getting this feedback so perhaps something has fixed? We didn't ...

  • Posted in: Genesys Cloud

    Hello Julie  Mind if i ask if you managed to solve this issue? ------------------------------ Mariano Martinez Interaxa S.A. ------------------------------

  • Posted in: Genesys Cloud

    Here is attached the script. ------------------------------ Louis D. ------------------------------

  • Posted in: Latitude

    We run a different solution then Dan for name parsing: C# in the node where it's being mapped to. It's not ideal because it has to be dropped into each Name node, and then the reduxName part has to be validated before it goes to production.  Dan's method ...

  • Posted in: PureConnect

    Hello Tony, You need to select the auto-answer function from the user setting not just add it in the Script you will find it in User -----> ACD ----> Option ----> Auto-Answer ACD Interaction Regards, ------------------------------ Amr Khalil IST ...

  • Posted in: Genesys Cloud

    Hi Will - Definition is available on the gamification support documentation page on resource center. Check out select and manage metrics page under this -https://help.mypurecloud.com/articles/about-performance-management-and-gamification/  - And, yes, ...

  • Posted in: Genesys Cloud

    Good afternoon, We are developing the dashboard for our supervisors and we found some limitations with Genesys Cloud: 1) We have an agent widget with all the information (Agent, Time in, Status and Duration) and all the agents are shown without a specific ...

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