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  • Posted in: Genesys Cloud

    Hello, I've recently started trying to gain a more complete understanding of the audit logs available within the audit log viewer and APIs, but have found it difficult to find certain items. For example, I was trying to identify who had added a particular ...

  • Posted in: Genesys Cloud

    Hello, I've encountered an interesting scenario which I've not yet been able to figure out, and wanted to run it by the community forum to see if anyone has suggestions.  I've built out a common module flow which has the purpose of looking up prompts ...

  • Hello, I created a log in through Genesys Knowledge Network. I can see stuff but when I click on the Products Ideas Lab and Browse, i receive the below error. Can you assist?  ------------------------------ Stephanie Messenger Europ Assistance North ...

  • Posted in: Genesys Cloud

    Hi Robert, Sorry for the delayed response.  Unfortunately, I don't seem to have access to that page, as it indicates I do not have the app assigned, but I appreciate your adding it for me. It's not been coming up as often for me as it was when I first ...

  • Posted in: PureConnect

    Thank you Paul for your clear explanation. Kristan ------------------------------ Kristan P. ------------------------------

  • Posted in: Genesys Cloud

    Hi Zach, Thank you for the information regarding DIG-I-842. About the evolution of the process to notify customers, that's also great news, thank you for sharing! Lastly, and I'm sorry to be asking again, but when you have some time, could you clarify ...

  • Posted in: Genesys Cloud

    Closing the loop on this. I know that this was a strange use case. However, after working with Genesys Support over the last month, they stated that the development team stated that there is a 5 minute hard limit for WebRTC and that the Resource Center ...

  • Posted in: Genesys Cloud

    Hi Marcus, Sorry to hear about the continued challenges.  Your agents should hear an audible beep when auto answer is on and whisper is not enabled for ACD calls.  Please open a support case and our care team would be happy to help investigate. For configuring ...

  • Posted in: Genesys Cloud

    Correct, through the speakers- no sound at all, through the headset- only the whisper or at times no whisper (I've not validated the "no whisper" complaint yet myself but have had it reported dozens of times).  ​ ------------------------------ Marcus ...

  • Posted in: Genesys Cloud

    I'm not sure why it's not working.  I'm only checking the participant data after I end the call.  There's typically only two participants: the caller and the queue.  It's not showing on either.   We have other update statements and set participant data ...

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