Keeping 'Not Responding' issue aside, Incompetent purecloud support is just enough to bring this product down. I have a case open with support, where the guy is hell bent on putting it into 'Solution Proposed' status without proposing any solution. :D ...

We use person_agent section in agent profile to set agent alias. See https://help.mypurecloud.com/articles/add-an-agent-alias-name-and-image/  . Today when I was adding a new agent I noticed that the section isn't available anymore. I cannot add it and ...

Hi Henry While it wasn't directly solved as still waiting for the roadmap release @Caitlin Kaphaem . The workaround that was provided as been temporarily holding until that time comes for the release that Caitlin speaks of in the previous post. It's ...

Hi there, effective from 2019 Genesys began to charge various organisations dependent on their contractual agreements with the price changes. PureCloud Pricing and Concurrency Update I know that it also meant non-queue users would begin being charged ...

Hi all - I want to use bullseye routing but don't want to loose workforce management so I'd like to imitate bullseye using in queue flows.  I imagine someone must have done this before so I'm looking for suggestions or ideally an exported flow I can view.  ...

Hello, We have the AD connector syncing one way from AD to PureCloud. We have a number of users who no longer have a phone, so the work phone number has been removed from AD. However, the number has not been removed from the users PureCloud profile.  ...