Voted! Should be a standard really for any list within the platform to have a date/last modified date column. The API already has the KVP in the response, just needs to be exposed in the front-end. ------------------------------ Niel Vicente Technical ...

Hi everyone, This is where I have got to so far. 1) I've set the participant data in the Digital Bot and assigned slot values to participant data as shown below. 2)The values are visible in the Interaction Report under the Details tab (Participant ...

Thanks for the quick reply Paul. I did a walkthrough with our Vendor and replicated the issue. An incident has been raised and hope this gets sorted quickly as it is really cumbersome to manually update off queue activity. (From reading the above comments ...

Hi, I'm trying to use this feature and I'm running into an error, "The selected forecast does not have enough data to generate a graph" I'm using ABM, tried 1 week forecasts, 26 week forecasts, etc and all got the same. The forecasts themselves look ...

Hello Rob, I did some more digging, and I found another spot within an inbound flow that was set to different time when it was evaluating the schedule. Which was overriding the schedule settings . How I found that out was looking ...

Hello everyone, A simple and quick question but one that we have not been able to locate anywhere in the Resource Center. Does anyone know what is the limit of policies that can be created per org? We need to create a high volume of policies ...

Hello everyone, I am curious if there may be any way for the workspace to report further details for surveys to show conversation IDs and the details of the surveys in terms of the questions and answers and to be able to export this into a spreadsheet. ...

Thank you for your response! We were successfully able to bring them over today. ------------------------------ Tonya Keith . ------------------------------

Hello Community, The request/question, do we know if updating the interaction search results will be including a sorting feature. We see this option within the Content search results but not in the interaction results. Pic 1 shows Interactions Pic 2 ...

Hello community, my question is about filtering within interactions. Within the filter option it provides a selection for "show only interactions with scored evaluations" In our current thinking, we are looking to use this search for "roster type work". ...