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For a deeper look at how we approached scalable Copilot + Knowledge at a fintech operation, here's a link to my post that goes into architecture, labeling strategies, and learnings: 👉 ...

Hi Our customer wants to enable automatic sending of documents (as attachments) to its clients using WHATSAPP channel . Is this possible? Regards Anna #API/Integrations #ConversationalAI(Bots,VirtualAgent,etc.) #Omni-ChannelDesktop/UserInterface ...

Hello Luiz , I hope you are doing well. We are experiencing the same issue with Genesys at our location in the UAE. A significant number of calls are experiencing an error that causes them to disconnect from the agent's side. Based ...

Hello everyone 👋 I'm a Computer Engineer with over 15 years of experience in contact center technologies and customer experience solutions. Currently, I work as a Technical Support Team Lead, focusing on Genesys Cloud, troubleshooting, and ...

Hi @Krista Cook , Sharing the official Genesys best-practice pages to support the implementation approach discussed above: Copilot initial deployment: https://help.mypurecloud.com/articles/best-practices-for-your-agent-copilot-initial-deployment/ ...