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Latest Discussions

  • Profile Picture

    RE: SIP Softphone Inputs

    By: Evan Mann , 18 hours ago
    Posted in: PureConnect

    If you don't have full mesh VPN between all of the people who will use SIP Soft Phone and any other sites you have CIC phones deployed then they won't be able to talk to each other with the default setting of Dynamic audio.  Changing audio to Always In ...

  • Profile Picture

    RE: Poor documentation for GWS install

    By: Rafael Marciano , yesterday
    Posted in: PureEngage

    Hi Ighor, I am not aware of any documentantion about GWS and WWE other than the one found at https://docs.genesys.com Genesys Documentation for very specific solutions can be really hard to find, and sometimes it is really not available at all, and ...

  • Profile Picture

    PureConnect Chat integrations with CRM's

    By: Steve Dayhuff , yesterday
    Posted in: PureConnect

    I am looking for examples of customers that have integrated their PureConnect chat with their CRM system.  Would love to see some examples and understand how complex it was to achieve the integration! ------------------------------ Steve Dayhuff Corporation ...

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