initializing it is 30 seconds not 10  ------------------------------ Mahmoud Kamal Perfect Presentation Telecommunication ------------------------------

Hi Mahmoud, What's the state of the interaction during the 10 seconds? Proceeding or initializing ? Regards ------------------------------ Mohammed Bazzi Viacomms Telecom KSCC ------------------------------

As far as I know no. A workaround that I used with some side effects, is make the agents numbers instead of personal, type routing. In this case, you can load on it a script and you have some sort of flexibility when arrive a direct call on the that ...

Yes. You have to disabile the FAX capability in the role assigned to the Agent. Actually this greeting is for GC to identify if the incoming interaction is a FAX or a voice call.  I hope it helps Gennaro ------------------------------ Gennaro Montanino ...

Hi community! Does anyone knows how to get a custom attribute in a script, from a web callback? I tried creating a web callback with a custom attribute named "IdActividadCampania"... {​​​​​​​ "routingData": {​​​​​​​ "queueId": "a52d700d-e9fa-4580-8a73-ab62d23dae52" ...

Hi Malcolm If I recall correctly, the interactions view may be the only one that has a column for call direction.  If that's still the case you'd need to go into Performance\Interactions and add the direction column if it's not already there - then add ...

Well as you have the fields identified (By Workbin and time) you can easily exclude from any calculation you are doing. InfoMart is showing you exactly what happened to the interaction...Worst thing would be to hide that info ------------------------------ ...

Update ,   this occurred also in case i am using interaction desktop, thanks ------------------------------ Mahmoud Kamal Perfect Presentation Telecommunication ------------------------------

Hello Dears, I have an issue with the Sip softphone that if I left the interaction connect idle for a while ( about one minute ) and return back to make a call , hen call is taking 10 about seconds in initializing mode then call disconnect because your ...

Is it possible to prevent a 'direct' call being delivered to an Agent while they are 'Interacting'? (Note: in the Utilisation settings, it is possible to prevent an Interaction being delivered to an Agent while they are on a 'direct' call, even if they ...