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Latest Discussions

  • Good Morning/Afternoon everybody.  Welcome to the Workforce Engagement Management forum, in this forum we welcome customers from all platforms to have open and constructive conversations around all things WFO/WEM related.  Not sure on who to use ...

  • Posted in: PureConnect

    Dear All, Has someone faced a problem before with initial calls per agent with power dialing mode as I can see dialer didn't respect no of initial calls per agent as I set  no of initial calls per agent  = 1 & max line per campaign = 3 & A bandoned ...

  • Posted in: PureCloud

    Hi, This is the link for ServiceNow integration recently listed on AppFoundry https://appfoundry.genesys.com/#/filter/purecloud/listing/23448f74-e675-4c35-ae39-817e0094b675 Best Regards Biagio ------------------------------ Biagio Cerruto https://www.softphone.it ...

  • Posted in: PureConnect

    Dear All, Does anyone have an idea about how to make PureConnect Pop Web Page when agent make an outbound call, What I reached till now is to set the Eic_ScreenPopName and Eic_ScreenPopData attributes on the interaction but still not working. Thanks ...

  • Posted in: PureConnect

    Hey Tam! I think you would have more success posting this in the PureCloud forum..... ------------------------------ Paul Simpson Senior Technical Instructor ------------------------------

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