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  • Posted in: Genesys Casual

    My taekwondo instructor was my favorite: taught me discipline, resilience and have confidence in your abilities. ------------------------------ Heena Patel SAGE GLOBAL SERVICES LIMITED ------------------------------

  • Posted in: Genesys Cloud

    I am trying to do a blind transfer chat but it's coming up as a null queue. Under Scripter.Blind Transfer, I have Variable: chat%20transfer%20assistant@localhost And it does not work. For voice, I have scripter.blind Transfer as ...

  • Posted in: Genesys Cloud

    Anna, One thing to be careful of is making sure you have Agents available. When using an "Agented" campaign, Dialer dials based on the availability, or anticipated availability, of agents On Queue. I cannot do this for Agentless (since there aren't ...

  • Posted in: Genesys Cloud

    Hi Paul - Marked as best answer. :-) ------------------------------ Thanks, Saravana Kumar M. Accenture LLP ------------------------------

  • Posted in: Genesys Cloud

    Glad it helped! Please mark the post that answered your question as the best answer - it helps others facing similar issues. ------------------------------ Paul Simpson Views expressed are my own and do not necessarily reflect those of my employer. ...

  • Posted in: Genesys Cloud

    I did a search on Power BI and this came up, so I'll ad a more recent note... There's a Resource Center article on how to use the (now) existing scheduled export functionality for a Performance view to a static URL and then pull that into Power BI (if ...

  • Posted in: Genesys Cloud

    Posting on this thgread as well in case someone comes across it again. Note that you can now set up scheduled export of Performance views to a static URL and pull that data into Power BI: https://help.mypurecloud.com/articles/generate-static-link ...

  • Posted in: Genesys Cloud

    In case someone comes across this thread, note that you can also do scheduled export of Performance views to a static URL and pull that into Power BI: https://help.mypurecloud.com/articles/generate-static-link ------------------------------ ...

  • Posted in: Genesys Cloud

    Hi All - I'm seeking guidance on optimizing our call flow management using Genesys. Currently, we manage over 20 queues with a dedicated callback queue. I'm in the process of developing an in-queue call flow and have updated the callback block to ...

  • Posted in: Genesys Cloud

    Hi Paul - It worked. Created a new Custom Action and given a name. Then added multiple steps and assigned the variables created for each step. Many thanks for your support. ------------------------------ Thanks, Saravana Kumar M. Accenture LLP -- ...

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