Latest Discussions

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    RE: Poly Headsets

    Posted in: PureConnect

    Sam, Any and all of these models will work well for you.  Although Genesys doesn't advocate or support any particular manufacturer, Poly (formerly Plantronics and Polycom) & Jabra were always good choices. Ultimately it comes down to cost, and the form ...

  • Posted in: Genesys Cloud

    Good Morning Rehman Your timing is excellent. We are at the start of our development cycle for a set of APIs to support the Genesys Cloud end of the process. Combining this with API's available from ADP then we will have a solution.  We would love to ...

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    Inbound Fax

    Posted in: Genesys Cloud

    I am aware that Fax's as an interaction to a queue is down the road, although I have been able to create a scenario where a fax is received, it generates  an email to the Genesys User with the Fax attached.  I created a rule in Outlook to forward the ...

  • Posted in: PureConnect

    That looks to me like your UDL file (used to set up the Database Connection) is misconfigured. Common issues I have seen are not saving the password (select the checkbox) or not specifying the correct database on the server (usually defaults to "master".) ...

  • Posted in: Genesys Cloud

    Hello, I want to record a call and I would like the audio to be in PCM_SIGNED 16bit 8kHz format, but I could not found where to set the appropriate settings. Also, does Genesys accept this particular format for recording? Thank you! #Unsure/Other ...

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    Interaction Dialer

    Posted in: PureConnect

    Hi Team I trying to create table in contact list in Interaction dialer  by excel sheet, but this issue appear when uploaded the sheet: The excel sheet format: #Outbound ------------------------------ Sajed Salah Fourth Dimension Systems ...

  • Posted in: Genesys Cloud

    Hello,  Wondering if there is an actual date for this change to your firewall ports/services guidance. What's "early 2021"? Also, will the existing AWS-Json references still be valid? Or will this be a hard cut of sorts? Thanks Dean. #Telephony ...

  • Posted in: Genesys Cloud

    We are currently currently working on an ADP related applicaiton that would facilitate employees being able to call/text/chat in and  hear and/or modify their schedule, call in sick, etc... ADP uses a two way cert as part of their API auth process, and ...

  • Posted in: PureConnect

    Hello All, Researching the best way to add "Ring Sounds" to Interaction Connect .  The contact center I work for would like to add additional "Ring Sounds" so that the contact center agents have more to choose from. Can someone point me to documentation ...

  • Posted in: PureConnect

    Hi Craig, was there any resolution for this, we are facing similar issue. ------------------------------ Praveen D'Costa Verifone ------------------------------

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