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After completing several Genesys certifications and re-certifications, I've realized that preparing for a re-certification exam is very different from preparing for a certification exam the first time. Many people assume re-certification simply ...

Hi Phaneendra, Thanks for the follow-up. To answer your question - the email is populated in the webmessaging participant data, we have a registration form before starting the chat (we use headless) so we have registration form, customer fills the data, ...

Thank you, Phaneendra . I really appreciate your time and effort in helping me with this. ------------------------------ Narasimha Valluri ------------------------------

I was so close 😭 ------------------------------ Seean Weaver MAPFRE USA - Telecom Analyst ------------------------------ ...

Seems like the links provided are not working, throwing 401Access denied error. Could you please check if that can be corrected? API Explorer – start CSV import job , API Explorer – start import job. ------------------------------ Kiran Karri ...