Latest Discussions

  • It's official: we're twenty years into the new millennium. And as we enter the new "roaring 20's", we've already started to see changes take hold-especially in the workplace. This applies doubly for the contact center floor, where a rising need to provide ...

    1 person likes this.
  • Posted in: Genesys Cloud

    Join Community Manager Matt and Becky Powell as they discuss burning questions from the Genesys Cloud Community. This week's questions include: Show and Tell (Walkthrough): - Generic SSO Configuration Expert Picks (Questions from the Community): ...

  • Woohoo, the community shell is here, my friends! ------------------------------ Cole Callahan Genesys - Employees Online Community Coordinator ------------------------------

  • Posted in: Genesys Cloud

    Hi, Just checked on two customers and found the same issue you're describing. We are in Argentina and Genesys Cloud instances created in US East zone. Hope this helps. Regards! ------------------------------ Jorge Marcelo Negri Senior Project Consultant ...

  • Posted in: Genesys Cloud

    An update did not remove Scripter permissions from the Master Admin role. You should look at that role under  Roles / Permissions to see if perhaps someone removed the Scripter permissions. Also look at the browser Console and Network logs to see if ...

  • Posted in: Genesys Cloud

    Hello, In this case, have you added the Script Designer Role as @George Ganahl mentioned before ? Regards, ​ ------------------------------ Charaf Eddine Chemlal NTT France ------------------------------

Xperience 2020


New to the Community?

Join today!

Helpful Links

Ideas Labs 💡

What are your feature requests or ideas? We'd love to hear them!

Genesys Cloud Ideas
PureConnect Ideas
PureEngage Ideas

Get Involved

Meet your community outside of the community!

GCAP - Join Genesys Customer Advocacy Program
Genesys Users Group - Learn and share product knowledge with fellow Genesys Customers

Genesys Highlights

Submit Your Story!


For each in-depth review of any of the three Genesys products, receive a $25 Amazon gift card from Trust Radius.

Most Active Members