Hi Drew, We were also reported of an issue with the Historical Adherence view that the selected columns on the page reset on ANY change in what you're viewing (eg change of date, change of team/BU). Is this being fixed as well? ------------------------------ ...

Is there anyone who has information about this? Is there no way to obtain the current time in the script even during ACW? ------------------------------ Yurie Ikura NA ------------------------------

Hi, We submitted a GDPR_DELETE request on April 25, 2025 to test the deletion and masking of a specific customer's data in our organization. According to this post ( https://developer.genesys.cloud/forum/t/will-gdpr-delete-api-delete-full-interaction-data/22341 ...

hi all, I have to create WFM workplans using the SDK and it works well. After creation i have to validate the workplan if there are errors in it. This where where i got stuck when using the Java workforce management postWorkforcemanagementManagementunitWorkplanValidate ...

Hi. I use the embedded client. When I make a regular call from the client, I see events, I see the client's data in interaction objects. If I transfer the conversation and dial the consultant's number, I don't see any data about the consultant. I also ...

Hello, I have an interesting question, which is quite a strange behaviour but maybe someone has a good idea how to troubleshoot or to point out the issue. We have a dashboard which is checking the CC calls abandoned waiting etc. interactions and ...

Hi, Needed assign to the queue script, in the script create "action" that will have "Script Alert" where possible to define the "message that we want to show, this message can include any variable is defined in the script. Define this ...

Just a side note regarding Global Media Fabric... It is only for the media portion of the call. SIP signaling still goes back over the internet to the organization's edges which are in the org's region. ------------------------------ George Ganahl ...

Hi, Thanks for your help. Our script successfully displays call data within the Agent Workspace. The current challenge is that minimized Agent Workspace windows don't automatically restore or notify agents of new incoming calls. This means agents can ...

There is another post on this by Emily Kammerer called Recycle Time Zone Mapping. Her post was highlighted in a Genesys Cloud Q&A, however her last question was not answered in the video. Must the campaign be actively running in order for the rescheduled ...