to make sure, I just tested v2.detail.events.conversation.{id}.acw trigger with wrapupCode == <wrapupId> and my workflow started fine. Once the call ended, agent selected the required wrapup code which then triggered the workflow. Its hard to guess ...

We are attempting to test out the Genesys Cloud feature "Development and Feedback" and are having issues when test users are attempting to launch published learning modules. We can successfully create, preview and publish custom Learning Modules. We ...

Hi Jarvish - Yes the timeoff setup looks correct. From the WFM UI if you try to create a new request for the agent, the 'get balance' workflow should trigger after you select the activity code and add a date for the time off. i.e. ------------------------------ ...

Hi Jason. This is a very very good news ! 🎉🥳 Thank you for the update, I hope we'll soon have a date. ------------------------------ Catherine DUPIRE Customer Success Manager NXO FRANCE SASU ------------------------------ ...

Hi Lonny, Please find the below screenshot, I think this configuration looks good! ------------------------------ Jarvish Kisanth Singh ------------------------------

I have been told that we are limited to 100 recordings per job. Is that true? ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com https://RobertWC.Blogspot.com ...

Jarvish - similar to below ------------------------------ Lonny Schwartz Principal PS Consultant ------------------------------

Hi Daniel, Thanks for this information. How does it work if you're doing this in bulk with say 10,000 archived interactions, does it take hours per interaction for the job to finish? ie it will take a very long time to do this in bulk? We have also ...

https://help.mypurecloud.com/articles/about-workforce-management/ - resource center is searchable ------------------------------ Jay Langsford VP, R&D ------------------------------

Hi Krishna, How can we configure active time off plan to the activity code which is associated with the HRIS integration? do you have any article for that? Note: I have created the case as well. Regards, Jarvish Kisanth Singh ...