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In the past I have hooked together something similar whereby I: Detected a conversation starting via events from the Embedded Framework Retrieve all messages Provide a UI for sending a message I've just skimmed over the solution, and written ...

I have so many clients that insist that they need to have a work plan for every agent out there. My reply is that by doing so, you are leaving very little for WFM to do. Sure you can keep track of adherence or compliance, but as far as forecasting and ...

There are so many great features that are due out soon like bring your own LLM and some of the new WFM features. But for me taking bots to the next level being multi-moldal and exchanging documents and images with messaging clients will be a big hit. ...

API to Export Main Forecast for External Use has me most excited. I think it will transform some of our customers worlds who want to keep with some of their legacy tools ------------------------------ Paul Akister Senior Program Manager ------ ...

Hi @ JESUS ZAMUDIO , Welcome to the community!! ------------------------------ Anand Skylux Telelink Pvt Ltd - India GCP,GCD, ARC,SCR,OD, ------------------------------