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  • Posted in: Genesys Cloud

    Some time ago, limits on the number of skills were increased. New default limit is 2000 skills per Org and it can be increased by request. https://developer.genesys.cloud/organization/organization/limits#skills-service Skills Service ...

  • Posted in: Genesys Cloud

    I have been trying to use Multi contexual Panel , and everything is working except that scripter tool never shows up for me as an option in Tools . I got UI agent all permission role and still not working ! #Omni-ChannelDesktop/UserInterface ------------------------------ ...

  • Posted in: Genesys Cloud

    I am try to next multiple digital menus and having question text for each one would be a bit too chatty. While the docs and UI does not say the question text value must be provided, when I test my bot it never displays the digital menu buttons unless ...

  • Posted in: Genesys Cloud

    Thanks for the response Sam. I will check that ------------------------------ Kaleeswaran Meenakshi Sundaram NA ------------------------------

  • Posted in: Genesys Cloud

    So, learn something new every day! I see that Genesys now divides out the Normal TTS from the Advanced TTS with the Enhanced TTS engine. There si a new subscription for each and it is separated out in the resource billing. Not, that setting you see ...

  • Posted in: Genesys Cloud

    Thank you Community Team! Congratulations George! It has been SO MANY years since we started helping people on the Community back in the ININ days, but mine goes back to the 90's with Avaya and Nortel community groups. I am so thankful for what the ...

  • Posted in: Genesys Cloud

    What is your payload? That JSON is very particular in format and caps. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com https://RobertWC.Blogspot.com ...

  • Posted in: Genesys Cloud

    Hands down has to be the Auto Answer at Queue Level. It takes 6-10 clicks depending on what page the agent is on to set this before this feature was released. Yes, there was the API to set Auto Answer for ALL agents, but then you are back to the clicks ...

  • Posted in: Genesys Cloud

    I am wondering how other organizations manage staffing around holidays. For example, the Friday before Memorial Day, how are you determining how many agents you can allow to take time off on that day? How do you handle gathering the time off requests ...

  • Posted in: Genesys Cloud

    Hey Emily, That is super strange. I was looking internally to see if there were any issues with a recently release that may have caused this but I didn't see anything in the past few months. All that I was able to find were some changes / new feature ...

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