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  • Posted in: PureConnect

    Mohammad, Firstly, use the setup documentation found here(not a PDF you downloaded, it might have some errors): https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_cx_insights_icg/desktop/configure_cx_insights_in_interaction_administrator.htm ...

  • Posted in: Genesys Cloud

    Thank you Lucie, I read all the topic, only one confirmation so if i certify both MX and TXT, all email addresses will be addressed only to PureCloud? from Help MyPureCloud: Existing domain switchover When you switch over an existing domain, ...

  • Posted in: Genesys Cloud

    Wondering if anyone else faces this challenge, for context, we are running a 12hr weekday operation for which our call service level is 80/60. I am finding that even with 0% shrinkage applied, when generating a schedule based off a short term forecast ...

  • Posted in: Genesys Cloud

    Hi, Our internal Calls From Agent to Agent using username is redirecting to another agent. so then I have to create extension and type extension to make internal Agent to Agent call. Configuration:  We have Division and each division has there own specif ...

  • Posted in: PureConnect

    David is correct.  And that setting will log things a bit different and make things easier to track in the logs and other call attributes. However, it really depends on the data that the PureConnect system gets from the carrier in this scenario.  Increasing ...

  • Posted in: PureConnect

    Hi Team, Its been 13 days now i have requested for CX insights support, no response from anyone, Kindly looking for response to my request. Regards ------------------------------ Mohammad ------------------------------

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