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Hey, thanks for making me aware of this. This post was what I was referring to in my comment when I said ' I only learned about the archy refresh schemas the other day '. I didn't realise you wrote the comment too, so thanks for ensuring I was aware ...

Hi Robert, Thank you for the reply. No, there have been no changes at all within the divisions, queues or skills, or any of the roles or permissions - the data simply just does not appear anymore. This is happening across our whole business, so ...

Hi, @Sarah Johnson For secondary statuses, I would first validate the permissions/divisions side. Custom secondary statuses created under Status Management are presence definitions, so the endpoints I would use to get their IDs are: GET /api/v2/presence/definitions ...

Hello, I'm looking to confirm how historical shrinkage is calculated in Genesys when activity code settings change. Scenario: An activity (e.g., "Case Work") was set to count as shrinkage from January through April In May, the activity was updated ...

Welcome @Mathew Erickson ! ------------------------------ Arthur Pereira Reinoldes ------------------------------