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  • Hi Community the last week i took my certification exam of GCP and unfortunately i didn´t pass it, to present it i had a partner voucher and the policies said that i only have one oportunity with this voucher, Does anyone know of any way to retake the ...

  • Posted in: Genesys Cloud

    Is there a way to change Available to stay in Adherence? or Ignore for Adherence? ------------------------------ Carla Aragon CPI Security Systems, Inc. ------------------------------

  • Posted in: Genesys Cloud

    Hello, In an out bound flow how to detect the end users end of voice mail message, so then play a prompt as to leave a voice mail? Currently I have setup 5sec sillence as initial greeting, then a Play audio on silence at the beginning of the flow(5sec) ...

  • Posted in: Genesys Cloud

    Hi all!! @Rebecca Owens , @George Ganahl do you know if galician could be supported for speech recognition? we would like to have an Architect flow with two supported languages:, 1) es-es using Dialog Engine bot flow 2) es-gl (galician) using ...

  • Posted in: Genesys Cloud

    Jason, just one way is needed: From Entra/AD -> Genesys That is the basic need. Let me know if you have comments. Thank you for your engagement. Enrique ------------------------------ Enrique Waizel Westland Insurance Group Ltd. - ...

  • Posted in: Genesys Cloud

    Hello Hariprasad, You may want to check out this article on the available outbound script actions. ------------------------------ Jason Kleitz Genesys - Employees ------------------------------

  • Posted in: Genesys Cloud

    I have similar problem with Topology. I have the yellow alert on all sites I also don't like to see errors - this causes me a lot of confusion. Can someone explain to me what is happening? ------------------------------ Eric Callagher Social Finance, ...

  • Posted in: Genesys Cloud

    Hello Ruud, I believe you may want to check out this Resource Center article that has our Metric definitions. ------------------------------ Jason Kleitz Genesys - Employees ------------------------------

  • Posted in: Genesys Cloud

    Hello Thierry, I think you would be able to do this with two separate articles. You could use the Categories / Labels to help distinguish between the two. https://help.mypurecloud.com/articles/add-question-and-answer-articles-to-a-knowledge-base-v2/ ...

  • Posted in: PureConnect

    When replying or replying all to a email in the interaction desktop the full thread does not appear. Only when forwarding does the entire conversation thread appear for user. In the EWS connector logs it only shows the previous message that was responded ...

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