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Welcome to the community Ramamoorthy! I am going to move this thread to our Genesys Cloud - Main Community. You originally posted it in our "Welcome Community". Cheers! Matt ------------------------------ Matt Lawson Genesys - Employees Online ...
Hi Breno, Thank you for your response. And this is my first forum in Genesys cloud and received a good response. S.Ram ------------------------------ Ramamoorthy Shanmugam Softel Communications Inc. ------------------------------
Hello Rizwan, I don't have any org in your region, in EUC1 I needed to add https://apps.mypurecloud.de to CORS or something similar for co-browse to work. (can't find the notes for it now) If you look in console logs on the agents browser when they ...
Hi Rizwan, you are right, we have many situations where the documentation is not updated. Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ------------------------------
You probably want to use " Single conversation total wait" to get an alert when one interactions goes over the threshold. ------------------------------ Jan Heinonen Contact Center Specialist GlobalConnect AB ------------------------------
Thank you Robert ------------------------------ Najah Murad Henry Ford Health ------------------------------
Thank you Breno ------------------------------ Najah Murad Henry Ford Health ------------------------------
This is not the right approach. Our security is asking for supporting documentation from Genesys side to approve this whitelisting. This information must be available in their documentation. ------------------------------ Rizwan Khan Tata Consultancy ...
Hi @Jeremy Prevost , just a question on your statement " I will lose the ability to see where the customer disconnected " can you do this in Flow performance report > outcomes tab report? cause I'm not seeing a column on outcome report for Disconnect/Customer ...
Thank you for that! I think the main issue was the period. The limitation of one day did not come into my mind. Where did you see it? Also, I ran into a very interesting problem: I can generate queue membership reports within Genesys Cloud, for ...
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