We have run into a situation where we are seeing a handful of outbound emails suddenly showing up with the pure.cloud domain as the "from" domain. We purposefully set up Genesys to show our company domain only and not the pure.cloud portion. Over the ...

Hello Everyone, I am inquiring whether anyone has successfully implemented Custom SIP headers for outbound calling with Genesys Cloud. Any insights or feedback would be greatly appreciated. Thank you, #SIP/VoIP #Telephony #Unsure/Other ...

Anyone having issues were an Agent logs into Genesys cloud in the morning, and the WebRTC phone is de-selected, and they cannot Select a phone until they log back out of Genesys shut the App down and restart the desktop app? It only appears to be happening ...

Hey Allison, Check your User's Roles, make sure to uncheck: Telephony>Station>DisassociateSelf Jeff ------------------------------ Jeff Lehmann CCS Medical, Inc. ------------------------------

We recently started running into issues with Windows 11 Focus Assist Do Not Disturb feature blocking interaction notifications. I have seen this negative effect in 2 ways. First, I've seen it block the alert of an incoming call altogether so the agent ...

Hi Niel, Appreciate your detailed response. I'm going to give it a try. Thanks again, Lisa ------------------------------ Lisa Schifilliti Northwell Health ------------------------------

Hi Malina, sorry for rge pate response, the customer requested this to not let tge Agents go through Admin Tab ------------------------------ Osama Issa Fourth Dimension Systems LLC ------------------------------

Greetings Latitude Customers! Our August 2024 Patch Cadence ES has been released and is now available. Please see the attached documents for the list of SCR's included in this release. Please open the Read Me document for your version and scroll ...

Hello Prasoon, The 401 unauthorized is just saying you didn't receive the correct authorization to login. This could be for a number of reasons The SAML request is not passing the correct information. The SSO idp is not responding with the ...

Hi Lee, I see, that's clarified it for me. Let me have a look into this and see what I can find. ------------------------------ Sam Jillard Online Community Manager/Moderator Genesys - Employees ------------------------------