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  • Posted in: Genesys Cloud

    Hi Everyone, I'm working with a script and we have some problems to validate a value entered using 'Input script' element. Accordng documentation we could use Mathjs functions using dynamic variables, however I was unable to run the function i believe ...

  • Posted in: Genesys Cloud

    Hi guys When using a CSV file to update existing users, the resource center article mentions the order that fields must be in.  However what happens if you only want to update say the divison, but you want to leave title, department as is?  If I leave ...

  • Posted in: Genesys Cloud

    Hello everyone I am trying to identify a client's response to an agentless outgoing message, in order to route to specific queues or agents. The sending of messages is done with the API mentioned in this article. https://help.mypurecloud.com/articles/agentless-whatsapp-notifications/ ...

  • Great selections for the mystery box.  My daughter took dibs on the guitar strap and Chris Tomlin shirt.  Thank you both for making this a great community. ------------------------------ Robert Wakefield-Carl Avtex Solutions, LLC Contact Center ...

  • Posted in: Genesys Cloud

    Hi Diane, We are not seeing an increase in issues or instability with voice. (Our system: US East region with BYOC on-prem Edges; on-prem agents(25%) with desk phones and WFH agents(75%) with WebRTC phones via VPN; all agents on VDI/VMs.) To achieve ...

  • Posted in: PureConnect

    Hello all, Thought it would be wise to ask the experts here to see if any of you had ran into anything like this before. We're running 2021 R4 and recently installed Patch 20. We don't suspect Patch 20 is at fault, however our issue did begin around ...

  • Encore! Encore! Thank you to all the incredible members who starred in this Rock and Roll Hall of Fame popup. We tested your musical knowledge, and you laid down the jams. On Monday, Oct. 3 rd , I'll reveal the overall winner. Or, in the event ...

  • Posted in: Genesys Casual

    Encore! Encore! Thank you to all the incredible members who starred in this Rock and Roll Hall of Fame popup. We tested your musical knowledge, and you laid down the jams. On Monday, Oct. 3 rd , I'll reveal the overall winner. Or, in the event ...

  • Posted in: Genesys Cloud

    In reviewing the latest release info on My Interactions view for Agents and reading the documentation, https://help.mypurecloud.com/articles/my-interactions-view/   We were expecting to see column Recording and Monitored -  my test agent has the right ...

  • Posted in: Genesys Cloud

    Yes I hope this bug is resolve soon. @ Everyone, thanks for the feedback; have a great weekend.​ ------------------------------ Claudette Reid Financial Debt Recovery Limited ------------------------------

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