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Latest Discussions

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    Do you use Outbound Campaigns (Dialer) ? We only need ...

    By: Chad McCormick , 20 hours ago
    Posted in: PureCloud

    Please answer this very quick survey about a small feature update we're targeting in Q4.  Just tell us which one you'd like most! https://www.surveymonkey.com/r/DS3HR6Z ------------------------------ Chad McCormick Genesys - Employees Sr. Product Manager ...

    1 person likes this.
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    Deprecation: Website-only web chat configuration

    By: Paolo Galan , one month ago
    Posted in: PureCloud

    Announced on Removal begins July 25, 2018 October 31, 2018 On October 31, 2018, Genesys is removing the website-only method of web chat configuration. We recently released the deployment model that allows for web chat ...

  • Profile Picture

    Welcome to the Workforce Optimization and Workforce ...

    By: Cameron Smith , 20 days ago
    Posted in: Workforce Optimization

    Good Morning/Afternoon everybody.  Welcome to the Workforce Engagement Management forum, in this forum we welcome customers from all platforms to have open and constructive conversations around all things WFO/WEM related.  Not sure on who to use ...

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