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Great news ! ! ! ------------------------------ David Betoni Principal PS Consultant ------------------------------

Thank you Kaio, this work in case i want the agent to dial common number. it seems there is no solution form Genesys so far as per the idea https://genesyscloud.ideas.aha.io/ideas/TEL-I-224 Thank you every one for your help and contributing. much ...

Now available: The ability to automatically generate agent auto-complete evaluations on a recurring basis-at scale. With the new Agent Evaluation Scoring Rules API, you can define rule-based logic to trigger evaluations as soon as interactions close, ...

Now available: The ability to automatically generate agent auto-complete evaluations on a recurring basis-at scale. With the new Agent Evaluation Scoring Rules API, you can define rule-based logic to trigger evaluations as soon as interactions close, ...

You can say that you do find them around! They're probably called meringue in your language. They're those light and airy little sweets - crunchy on the outside and melt-in-your-mouth. A lot of people also make them at home. They're really good. ------------------------------ ...