Latest Discussions

  • Posted in: Genesys Cloud

    108 ------------------------------ Mark Sorokach Travelers ------------------------------

  • The only thing I would add to what @Marcela Areiza said is that next Wednesday the WEM Community is hosting an Ask Me Anything (AMA) event from 10am - 2pm EST and they are hoping people ask questions exactly like this. So if the documentation that ...

  • Posted in: Genesys Cloud

    129 ------------------------------ Melanie Cleveland Genesys - Employees ------------------------------

  • Posted in: Genesys Cloud

    106! :) ------------------------------ Tracy Wong Genesys - Employees ------------------------------

  • No need to switch to weighted historical method. The automatic best method will 'learn' once the new skills start occurring in the aggregated queue stats. ------------------------------ Jay Langsford VP, R&D ------------------------------

  • Posted in: PureConnect

    yes you can, but manually. optimizer table copies all statuses from the system into own table. so please clean your IC admin first. then do a clean of IO table, then it will re-populate the statuses. ------------------------------ Vincent Heijmans BMW ...

  • Posted in: Genesys Cloud

    96 ------------------------------ Emily KAMmerer Ascendium Education Solutions, Inc. ------------------------------

  • Posted in: Genesys Cloud

    Hi Trevor, please check this idea and add you comments related to Okta. https://genesyscloud.ideas.aha.io/ideas/CLCOLL-I-543 Kr, Kevin ------------------------------ kevin wood NTT Belgium NV/SA ------------------------------

  • Posted in: Genesys Cloud

    Hi Todd,  What I find is that sometimes the web browser / desktop app will cache an older version of the script. Fully logging out, clearing cache, then logging back in typically resolves the issue.  Best, Kyle. ------------------------------ Kyle ...

    1 person likes this.
  • Posted in: Genesys Cloud

    100 ------------------------------ Soumik Biswas BT Solutions Ltd (Bahrain Branch) ------------------------------

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