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Thanks for clarifying, Subin. Just to confirm my understanding: your requirement is to authenticate the backend application that establishes the chat session, rather than require each customer to complete an interactive login. That would explain why ...

Thanks for your quick response. Good inputs. Currently Genesys is supporting only User Authorization Flow for authenticated session. So we are not considering it for now. We have placed a request for supporting client credential flow in the authenticated ...

Dear Team, Can we get the names of the Availability Zones under the US West ( us-west-2 ) region and understand how Genesys Cloud works in the event that one or two Availability Zones go down? Also, in the event of a Genesys Cloud regional ...

As an additional operational measure, you could configure Genesys Cloud alert rules for unexpected increases in messaging interaction or queue volumes. This may help identify unusual traffic after conversations are successfully created, but it would not ...

Hi Subin, One configuration worth checking is Automatically Start Conversations . In our environment, we initially saw many short, approximately two-minute Web Messenger sessions and suspected automated or bot traffic. We later found that expanding ...