Latest Discussions

  • Profile Picture

    RE: Outbound SMS text

    Posted in: Genesys Cloud

    Hi, ok understand, thanks for the info.  S ------------------------------ Sandra Kakasova IKEA Ceska Republika, s.r.o. ------------------------------

  • Posted in: Genesys Cloud

    Derek, In our lab. we connected Edge to Avaya Aura, If You want, You can send me the specific questions and I will try to answer ------------------------------ Best regards, Yvgeni Liberman ITNavPro ------------------------------

  • Any good  ideas on how to put some life into the community ? ------------------------------ Leighton Jenkins Daisee Pty Ltd ------------------------------

  • Posted in: Genesys Cloud

    Hi I am planning to use BYOC Cloud in Japan (Tokyo region) As per the documentation for BYOC the entire range of AWS segment needs to be opened. The question is, is there any specific range of Genesys cloud that is specific to Tokyo region ...

  • Posted in: Genesys Cloud

    That's going to depend on your own business requirements around call load balancing, any requirement to integrate to other systems, security (PCI compliance) etc. Using Cisco as an example it's also going to depend on if you're looking to route directly ...

  • Profile Picture

    RE: Call quality

    Posted in: Genesys Cloud

    Hi @Richard Chandler Thanks. Regarding the below point which you have mentioned with respect to API, does it mean that APIs are already available or is it required to create custom APIs for this. ​Conversation Detail records from the API show the ...

  • Posted in: Genesys Cloud

    Any inputs or help ------------------------------ Rajeev Srikant ------------------------------

  • Posted in: Genesys Cloud

    We are trying to understand the configuration settings required to setup on-premise PBX integration for ether Avaya, Cisco or Asterisk. #Integrations #Outbound #SIP/VolP #SystemAdministration #Telephony ------------------------------ Derek ...

  • Posted in: Genesys Cloud

    Your developer should have a setting in which you can define if a call can interrupt a chat or vice versa. ------------------------------ Heather Higginbotham Cox Automotive Corporate Services, LLC ------------------------------

    1 person likes this.
  • Posted in: Genesys Cloud

    Is there a way to change the from in an email in Genesys.  Similar to what you can do in Outlook if you want to make the message appear as if it came from another email address? #ArchitectureandDesign ------------------------------ Heather Higginbotham ...

New to the Community?

Join today!

Explore Genesys

Vote For Community Mascot!


Helpful Links

Ideas Labs 

What are your feature requests or ideas? We'd love to hear them!

Genesys Cloud CX Ideas
Genesys Multicloud CX Ideas
PureConnect Ideas

Most Active Members