Contest: Submit Your CX Hero Story

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Lots of exciting communities to choose from based on the product you have adopted. Note: You must join a community to post content (Don’t worry, you can join more than one!)

Latest Discussions

  • Posted in: Premier

    The attached presentation will walk you through how to reach out to Customer Care for your technical concerns. ------------------------------ RuzelleZaldivar Global Digital Team, Customer Success Genesys - Employees ------------------------------

  • Posted in: PureConnect

    The fix for this was to turn on Call Analysis, but leave answering machine detection off.  Works perfectly. ------------------------------ Vincent Moore CTS LanguageLink ------------------------------

  • Posted in: PureConnect

    I wish I had a clue as to how to do this as it would be extremely beneficial to us. ------------------------------ Vincent Moore CTS LanguageLink ------------------------------

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