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Hi everyone, We keep running into intermittent agent-side issues in Genesys Cloud: WebRTC calls dropping, calls failing to connect, calls disappearing after a ring, and the answer button not responding. When we open a case, Genesys Customer Care usually ...

My "it still works" item: my old wired headset 🎧 The cushions are peeling, the cable's held together with tape, and the mute button only works if you press it at a certain angle. I still won't replace it. It has never once dropped a WebRTC call ...

Hi Mizuki, I couldn't find published character restrictions or a maximum length for Connector ID either. The action documentation explains that it is appended to the Base Connection URI when establishing the WebSocket connection: https://help.genesys.cloud/articles/call-audio-connector-action/ ...

Hi, We are implementing Genesys Cloud Audio Connector using the Call Audio Connector action in Architect. Are there any restrictions on the Connector ID specified in the Call Audio Connector action? If so, could you please ...

Hello Stephan Taljaard, Thank you for your update. ------------------------------ Devakumar ------------------------------