Hello and welcome to the Latitude by Genesys Community site. In this site, we welcome all customers and users of Latitude by Genesys to have open and constructive conversations about all things Latitude and ARM in general. Not sure on how to use ...

Hi Darryn, In the Outbound Settings tab (see attached image), there are a couple org-wide options to consider.  First, you can play with limiting the number of calls per agent.  Lowering that will in effect put a limit on the number of lines that dialer ...

The issues we're having are less about the network quality and more about the competing audio management methods at the OS level.... One thing we've found is that the team that manages the Plantronics Hub had pushed out a policy a few y ears ago for the ...

Hey Paul, Many thanks for your input. I'm not discounting the quality at all, but we have to give it a try in any case. Regarding uniquely identifying the softphone, I have received some further information in the support case I have opened. Citrix ...

I experimented a little bit, and the Disabled functionality works in that it prevents the agent from using the disabled drop-down. The drop-down is still visible on the page, but you can't select anything from it. You can use a custom action to concatenate ...

A few answers For #1 PureCloud does support SMS. This is available with PureCloud 3. Further details on countries supported and rates is at https://help.mypurecloud.com/articles/acd-messaging-pricing/  For #4 when you are mentioned Adherence it is adherence ...