Welcome to the Genesys Community

Hello folks Our staff who make a number of outbound calls who like to select the "Prepopulate queue field with last used queue" preference to speed things up on outbound calls. Lately, despite checking the box and making successful outbound calls, when ...

I just watched and t hanks for sharing this, Melissa! ------------------------------ Francis Guo NA ------------------------------

bump for visibility ------------------------------ Andrew Dong ------------------------------

Olá, @Andre Costa . Fiz isso recentemente, você precisa remover dos agentes as permissões nativas de transferência e executar as transferências somente pelo script. No perfil dos agentes, remova as permissões de transferência, como: Conversation ...

Hello, @Mary Grace Panopio ! Really focus on understanding reports and how they work. This information will help you a lot! ------------------------------ Arthur Pereira Reinoldes ------------------------------