Hi Everyone,   I'm a Senior Engineer that works on PureCloud. I mainly focus on issues that pertain to things within the UI or User Interface.  I have been with Genesys for 2 years and have worked on PureCloud that entire time.  I will be one of the ...

Join Community Manager Matt and Ethan Lapham as they discuss burning questions from Genesys' PureConnect Community. This week's questions include: FAQs: Retention and Purging, "Why don't my numbers add up in a queue summary detail report?", and "Is ...

Please refer to our  widgets plugin configuration  documentation for instructions on which properties to set for each of the bot providers we support. Also we do not support chatbots currently with IceLib. Chatbots are only supported currently in ICWS ...

Thanks for confirming @Matthew Calton  it's maybe just our issue, nothing i can do seems to resolve it on any queue?!​ ------------------------------ Gordon Thomson Dialler Manager Actavo ------------------------------

Hi @David Holeman I had a similar experience when I was testing estimated wait times, for me it was because I was working in my test environment rather than a "Live" queue. As soon as I moved to the live environment worked as expected,  on an amusing ...

Hi @Gordon Thomson no errors for me EMEA Dublin​ - regards Matt ------------------------------ Matt Calton Grove & Dean Ltd ------------------------------