Welcome to the Genesys Community

Great idea for QOTM! Mr Blue Sky - ELO Never fails to put a smile on your face 😁 ------------------------------ Gary Docherty System Administrator ------------------------------ ...

The UX Research team is looking for users involved with customer intent taxonomy creation and management to provide feedback on their current process and on the future of this functionality . If selected, you will be invited to schedule a 60mins session ...

Hi Mohan, Someone from the community may be able to add more insight, but the links below might help as a starting point in the meantime: https://help.genesys.cloud/articles/run-genesys-cloud-in-a-virtual-desktop-infrastructure-vdi-configuration/ ...

Update: This is now affecting multiple users in our org. Support ticket opened. ------------------------------ Jacqueline Turner Workflow Coordinator NYCM Insurance ------------------------------

Thanks for the clarification. I'm actually referring to the icon in the upper-left corner (shown below) When clicking that icon, which page will it navigate to in the new UI? It navigates to My Activity currently. ------------------------------ ...