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  • Posted in: Genesys Cloud

    Vaun, you are right! Priya, Back to [default] and try again. You don't need to add profile if you are using one GenCloud Org. Ishi ------------------------------ Ishi ------------------------------

  • Posted in: Genesys Cloud

    That profile name can be anything Priya, but you will need to pass that profile name in the command line to Ishi's app.  Or if you just rename it back to default it will be fine. ------------------------------ Vaun McCarthy ------------------------- ...

  • Posted in: Genesys Cloud

    Hello Vaun Thank you for your help! Priya Check config.toml file under bin/Debug/net6.0 or specify your config.toml file path in appsettings.json where exe file is. Ishi ------------------------------ Ishi ------------------------------

  • Posted in: Genesys Cloud

    yes, I have changed the "default" to my org name (the). just a sample of what I have done. Also the org name I have mentioned is the 'short name' found under 'organisation details' section from account settings in Genesys cloud. Just wondering if I ...

  • Posted in: Genesys Cloud

    That should be fine, did you change the profile name in the toml file as well? ------------------------------ Vaun McCarthy ------------------------------

  • Posted in: Genesys Cloud

    Hi Vaun, The one in Visualiser folder, I believe. Is it not the right one? Thanks, Priya ------------------------------ Priyavarshini Manohar Black Box Technologies New Zealand Limited ------------------------------

  • Posted in: Genesys Cloud

    Hi Priyavarshini Which config.toml file did you update?  The one in the visualizer folder or the one in the .gc folder from the CLI? ------------------------------ Vaun McCarthy ------------------------------

  • Posted in: Genesys Cloud

    Hello Community! In one of our tenants (US East), we started to roll out the Desktop App v. 2.19.704 due to the 'fix' for the interaction freezing issue when running new Intel gen processors.  Our rollout started about a week ago.  One of our call center ...

  • Hi Nikhil, I would also like a copy of the list of the metrics please. Thanks in advance ------------------------------ Terry Dales NTT Australia Pty Ltd. ------------------------------

  • Posted in: Genesys Cloud

    Hey everyone, we've had a few questions come in over email and I'm getting excited for the demo. If you have any questions about co-browse, send them my way! ------------------------------ Matt Lawson Genesys - Employees Online Community Manager --- ...

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