Thank you for the reply. It was worth a shot! ------------------------------ Chad Markle Senior Director of IT Unified Communications ------------------------------

The Polly Generative voices will be a separate pricing tier, since that's how AWS sells them. That new price is still TBD. Ideally the Generative voices would be released first, but the timing will be close, and that's still several months away. Yes, ...

I highly recommend that you check out the CIDR and Multi contextual panels announcements if you haven't already. ------------------------------ Jason Kleitz Online Community Manager/Moderator ------------------------------

We've got one final batch of releases for April! Take a look at the recent changes down below. Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. ...

hey @Chad Markle - unfortunately there isn't ------------------------------ Allison Castelot Product Marketing Director ------------------------------

Hi Dears, I am trying to know how to get the values of the fields "Contact Abandon" and "True Abandon" of the Campaign Performance Detail Report via API using the endpoint /api/v2/analytics/conversations/aggregates/query. I could see using the ...

Hello Phi, Would you mind letting me know what issue you were running into and how you were able to solve it? ------------------------------ Jason Kleitz Online Community Manager/Moderator ------------------------------

Hello Haridass, I am not aware of a universal variable in Genesys that would already have this information parsed for you. You could check the name in Call.From.Name to see if there is a , in the field, if so, split on the , . If not, you can ...

Hello Ramsha, You could pull a list of the users in those queues, and check their licenses via API. I've got two of those API calls down below, but I would recommend checking out the API Explorer if you have not done so already. https://developer.genesys.cloud/devapps/api-explorer-standalone#get-api-v2-routing-queues--queueId--members ...

Thank you everyone for your feedback – it got me pointed in the right direction to add a solution. DV & Anton: I tried your API/Script suggestion and ran into a few issues. The GET /api/v2/analytics/conversations/{conversationId}/details API ...