Hi Community the last week i took my certification exam of GCP and unfortunately i didn´t pass it, to present it i had a partner voucher and the policies said that i only have one oportunity with this voucher, Does anyone know of any way to retake the ...

Is there a way to change Available to stay in Adherence? or Ignore for Adherence? ------------------------------ Carla Aragon CPI Security Systems, Inc. ------------------------------

Hello, In an out bound flow how to detect the end users end of voice mail message, so then play a prompt as to leave a voice mail? Currently I have setup 5sec sillence as initial greeting, then a Play audio on silence at the beginning of the flow(5sec) ...

Hi all!! @Rebecca Owens , @George Ganahl do you know if galician could be supported for speech recognition? we would like to have an Architect flow with two supported languages:, 1) es-es using Dialog Engine bot flow 2) es-gl (galician) using ...

Jason, just one way is needed: From Entra/AD -> Genesys That is the basic need. Let me know if you have comments. Thank you for your engagement. Enrique ------------------------------ Enrique Waizel Westland Insurance Group Ltd. - ...

Hello Hariprasad, You may want to check out this article on the available outbound script actions. ------------------------------ Jason Kleitz Genesys - Employees ------------------------------

I have similar problem with Topology. I have the yellow alert on all sites I also don't like to see errors - this causes me a lot of confusion. Can someone explain to me what is happening? ------------------------------ Eric Callagher Social Finance, ...

Hello Ruud, I believe you may want to check out this Resource Center article that has our Metric definitions. ------------------------------ Jason Kleitz Genesys - Employees ------------------------------

Hello Thierry, I think you would be able to do this with two separate articles. You could use the Categories / Labels to help distinguish between the two. https://help.mypurecloud.com/articles/add-question-and-answer-articles-to-a-knowledge-base-v2/ ...

When replying or replying all to a email in the interaction desktop the full thread does not appear. Only when forwarding does the entire conversation thread appear for user. In the EWS connector logs it only shows the previous message that was responded ...