Hi Guys I am want to make a button Redial in the Script to call again the customer if disconnected , so agent just click the button to call customer again Try to create Genesys Cloud Data Action using client credential to call this api => /api/v2/conversations/calls ...

I see 6002 right now…. :-) ------------------------------ George Ganahl GCP, GCSME, ICCE, ICHD, etc. Senior Principal PS Consultant Genesys ------------------------------

Hi Robert, Thanks for your input, we were able to mark the ININ-OUTBOUND-SIT-UNCALLABLE number as a key word using Wrap up rule. However when i tried the Pre call rule, the SIT-UNCALLABLE numbers are not getting redialed the next time, but the ...

Good that you don't have these permissions in the Master Admin role. You mentioned one org has AI Exp tokens on renewal but the other one doesn't. It's best to restore to the default Master Admin role for both orgs so that when the STA Add-On is added ...

@Anik Dey My apologies, I was referring to the master admin role in my previous message. I have re-checked the Master admin role in both the GC1 and GC2 Orgs ( without the WEM add-on), and I can confirm that they do not have the Speech and Text Analytics ...

Dear Cameron, Please note that our client is from EMEA UAE (mec1) region, utilizing the Genesys embedded framework within Microsoft Dynamics. They encounter this issue during nearly every alternate interaction, requiring them to click the reload ...

Hi Jeff, on paper yes this all looks a really good investment. However the sad reality is a lot of the contact centre people at customers (or even partners) just don't have the bandwidth to be able to go through all the courses the learning subscription ...

The Genesys Cloud Product Roadmap webinar that took place on Wednesday briefly mentioned the Multi Contextual panel that will be released to all users on March 31, 2025. Is there any kind of training video on how to utilize this coming feature? #Roadmap/NewFeatures ...

In the Normalized, use +42$1 to prepend the number dialed with the country code. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com https://RobertWC.Blogspot.com ...

I would include a couple custom columns that can be used to track the calls. On the first call, check for answer, busy, etc and write that information using a wrap-up rule and increment a column for attempts and to reset the contact as callable. Then ...