Hi @Louis Creely Despite our efforts to provide customers with a six-month window to prepare for the Multi-Panel experience, we will be extending access to the legacy agent workspace (targeting late Spring 2025). That said, we strongly ...

Hello everyone, I am looking to integrate Genesys Cloud with Azure Speech Services using the Genesys Voice Connector. The goal is to route voice calls from Genesys Cloud to Azure, process the audio, and return the response to Genesys. Use ...

Good day, What is the most efficient way to transfer Genesys caller to the Salesforce OmniChannel SMS channel (to be handled by Salesforce Omni and not Genesys? We are using the Genesys / Salesforce Integration Package. #Architect #DataActions ...

Hi, In the Genesys Announcements, there's mention of this new multi-panel UI coming to the embeddable framework clients. I have a client I'm working with that is scheduled for an initial "soft-launch" of their new Genesys Cloud implementation in early ...

Hi Jody, I recently had occasion to ask about MS Graph Integration for use with email and Care stated that it is NOT possible at this time. That said, this thread seems to indicate otherwise. Can you clarify: can MS Graph be used as a custom mail server ...

Hi @Sarah Blizzard After working with our UX & Engineering Team the Secure Pause will be updated as show below Secure Pause Inactive Secure Pause Active Thanks ------------------------------ Nicholas Robinson Principal Product ...

HI @Reinoud de Lange Unfortunately not at this time, we are currently focused on enhancing the multi-contextual workflows and accessibility improvements. Thanks, ------------------------------ Nicholas Robinson Principal Product Manager Genesys ...

Hi, I've imported historical data for a specific period, to start testen the Best method forecasting algorithm. I'm searching where I can check if the import went well. Do I need to check the performance workspace to check if the amount in my .csv ...

With all jokes aside, please do be aware of the upcoming dates for the CIDR expansion and Multi contextual panels updates. ------------------------------ Jason Kleitz Online Community Manager/Moderator ------------------------------

There is a famous Shakespeare quote that says "Beware the Ides of March" but I believe that there may have been a typo. I think they were trying to say "Be aware of the Ideas of March". Feature availability may vary and is based on factors ...