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  • Posted in: Genesys Cloud

    Documentation can have bugs too... I have asked the Product Manager and lead engineer to work with doc on an update. 0 does not mean unlimited. I interpret Gaelyn's ask about not waitlisting when time-off limit hours is 0 and instead outright prevent/reject ...

  • Posted in: Genesys Cloud

    According to this, 0 turns off limits.   Note : Setting the limit to zero (0) removes the limit from the selected dates. https://help.mypurecloud.com/articles/set-the-time-off-limit-for-one-or-more-dates/ Am I reading that wrong? ------------------------------ ...

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    RE: Time Off Limits

    Posted in: Genesys Cloud

    If the plan is set to count against time-off limit and the auto approval rule is set to according to time-off limit, then a day with 0 time-off limit hours will mean any requests for that day will be waitlisted (it will not be auto approved). If you ...

  • Posted in: Genesys Cloud

    I don't know a single company that would want unlimited time off to be automatically approved so the zero should indicate no hours allowed for that day. At present, zero means any number of hours could be used, according to documentation. ------------------------------ ...

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    RE: Time Off Limits

    Posted in: Genesys Cloud

    Hi @Robert Wakefield-Carl and @Gaelyn Wanek ​ Robert, thanks for the idea submission. Ultimately a Product Management task to accept and prioritize, but thought I would ask a follow up here. What if we added the following options to each time-off ...

  • Posted in: Genesys Cloud

    The Language skill can be ignored by setting it to Literal, choosing English then assign English to EVERYONE so that it will not really look at the language when routing since everyone will be eligible. ------------------------------ Robert Wakefield-Carl ...

  • Posted in: Genesys Cloud

    It's just what my requirement is. They want the language as part of the skill name, as described. And they do not want to assign Language skills to each agent. ------------------------------ kellyn DuBois Lumen ------------------------------

  • Posted in: Genesys Cloud

    If you are looking for automation/self-service through data actions, you can do that without the client.  You can use Genesys Cloud for Chrome as a floating toolbar alongside SAP and allow click-to-call by selecting then right-mouse and Make call.  As ...

  • Posted in: Genesys Cloud

    Why not just use skills for the different languages instead of the Language.  When you transfer, add both the TechCustomerService skill and the English skill and don't use the Language in the transfer.  That will allow for better reporting and management ...

  • Posted in: PureConnect

    Does anyone know  where external call ports are enforced? Is it at tsserver or the media server?  What happens when the external call ports are exhausted?  We've got a discussion going on internally on basic sessions and media server pooling and I think ...

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