Hello and welcome to the Latitude by Genesys Community site. In this site, we welcome all customers and users of Latitude by Genesys to have open and constructive conversations about all things Latitude and ARM in general. Not sure on how to use ...

If you're looking for confirmation that your handler was triggered by your ICWS call, just throw the handler into debug mode and then make the call.  You'll see it become active and able to step through if your call was successful. ------------------------------ ...

Hey Utku, Please don't discount the quality issue so easily. It isn't just about bandwidth, but also delay. Some of the RD protocols can add to the delay due to all the encryption. If they run over TCP, that adds to the overhead as well. You will probably ...

Now I was able to send in the request via POST, and it returned http code 202. Where in the Interaction server can I look for the logs whether this has been processed or not? Thanks again. I was also reading the doc (the explanation of code 202 is similar ...

As one of the first to be an Authorized Services Provider for Latitude by Genesys we are very excited about the future. We're pleased and honored to have been included in this initiative from the beginning. As time goes on you will see several members ...

I don't understand. In fact the Zendesk.ParticipantId is an attribute that come from https://help.mypurecloud.com/articles/interaction-attributes-in-purecloud-for-zendesk/ And for me the 'Zendesk' prefix just significate that it is the Zendesk Agent ...