Hi Bill Yes I believe you've hit upon the "25" limit. Although this page https://developer.genesys.cloud/organization/organization/limits#architect only mentions FIND schedule vs EVALUATE schedule it seems like it has the same limit. That's ...

Ashiesh for the win! Love the colors and how many things Nell can make with these kits! Your suggestion is awesome, thank you!!! It's on her list ;) ------------------------------ Nicole Milliken Genesys - Employees ------------------------------

Hi, I loved the way she wrote, "entire whole life" :D Here are 2 suggestion, I think she'd love: 1. Bracelet Making Kit -3100pcs - 6-12yrs 2. Arts and Crafts for Kids - 3+, 6+ Thanks ------------------------------ Ashiesh Sharma BT ...

Shenbagamoorthy, Based on my reading of your post, your logic seems sound, the agent should get the Queue A call. I think there might be an issue with "skills" and "queues". In your post, you indicate the "Skill proficiency Queue A is level ...

Due to limited amount of space available to work with Salesforce integration, this behavior is unlikely to be adopted. Although the same layout may not be possible, our Salesforce integration team is currently investigating how the same panels could be ...

A beta is planned. We'll announce beta availability in the near future. ------------------------------ Rick Phung Genesys - Employees ------------------------------

Agreed having admin would be ideal but the initial release will be agent personalization only. With pinning, the one not frequently used could be hidden in the apps drawer tucked out of the way. Along with permission, some of the apps/panels would be ...

Same [good] question our team had, @Marja Korander . I deally our admin team would be able to define the default organization wide UI [configuration] experience (e.g. we don't use the Contact Profiles or Journey panels and would hide those by default), ...

All, I thought I would be clever for the next holiday and create a "report" that verified all of my Schedule Groups are closed for Christmas. So I uploaded all of my schedule groups into a table and created a call flow with a check schedule group ...

Good afternoon all, Hoping the resident experts here can assist. We are in early stages of planning to deploy a FedRAMP GC Org. With that said, are there folks here using a FedRAMP instance today? If so, can you possibly elaborate on what features ...