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Thanks for the update ! Like previous comments Active/Inactive mode it's looks like nice rgds ------------------------------ Thierry Bugeat NA ------------------------------

It is really good change. Definitely it will increase agents productivity and save their time. Also, Will there be any new permissioned required to assign agents? ------------------------------ Nirav Kumarsahu Customer Solution Design Professional ...

thanks for the info ------------------------------ Narasimha Valluri ------------------------------

Hello, I have not solved the same scenario but something similar. In you case I would solve it with the following steps; On the launch of the script run, as part of start page run a custom action In the custom action have the following steps ...

thank you here is the link for the course https://education.genesys.com/explore/course/18467 ------------------------------ Narasimha Valluri ------------------------------