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Hello, we built a solution using Genesys Audio Connector and noticed the Audio Connector pricing has recently changed from 1 penny a minute to 10 cents a minute. Is this correct and there any explanation for the dramatic price increase? #Integrations ...

Hi @Christophe Godde , Welcome to the community! ------------------------------ Elisson Fernandes ------------------------------

Hi @Rizvi Zeeshan Haider I understand that if you are already sending the information through Data Actions, you do not need to declare it as Participant Data. In that case, just create the variable and use it in the Data Action. If you want the ...

That's a wonderful idea! World cup is around the conner and we have to celebrate. #GoBrazil! ------------------------------ Mario Cesar da Silva Sr. Customer Success Manager ------------------------------

Hello Dmitriy, I agree that an operation needs to have its call center planned effectively, and that's precisely where WFM support comes in for various scenarios. Since it's not common to plan a contact center based on peak demand, opting for these ...