Hello Vaun, Thank you for the response. I have not tried this idea, but from your response as well as my experience, I think I will be going back to same initial issue because of search permission; However, I think your idea might work if I can hide ...

Thank you for the feedback, Will. ------------------------------ Ali Aljohani Hadef Information Technology Co. ------------------------------

I wonder what would happen if you removed the permission to search for queues, but instead put the transfer function into buttons in a script with a drop down of the queues relevant to their division?  Guessing though that will break some of the performance ...

Hello everyone,  Is there any option available in interaction designer to use AES encryption ? #AskMeAnything(AMA) ------------------------------ Regards, Subhash Srivastava ------------------------------

Does anyone have experience with Poly (formerly Plantronics) headsets? We're looking at a few options, curious if there's any feedback around compatibility, quality, suitability for work from home etc... Considering these models: W700 CS500 W400 Any ...

This idea has been accepted but you can't currently restrict which queues agents can see/transfer to https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-955 ------------------------------ Will Bellerby Pyrios NZ Ltd ------------------------------

Hi Sean, To do this first you need to create client button on Interaction Administrator under People - Client Buttons. Afterwards you should check the handler which its name like "ClientButtonPressed" , because this handler is called by the buttons ...

Dears, How can I prevent agents to transfer calls to other division? I have two divisions in which each has agents and queues; however, the agents from one can transfer to other!. Please any advise or idea would be appreciated. Best regards, #PlatformAdministration ...

It would be worthwhile checking the ideas portal to see if this already exists as a suggestion there.  If it does not, please create one and include some information on what an integration to ADP would be expected to accomplish: is it just to log agent's ...

Kristen, There is a view in the database titled 'EE_TransferEvents_Viw​. As Trent noted, you need to enable data reporting to this table with 'Track Reporting Exceptions' Contained in that view are among other things: SourceQueueName SourceUserName ...