For SSO to get working the following requirements must be fullfilled: 1. HTTPS (you need encryption, so http is not working with sso) 2. A valid certificate the Client is trusting ( so the "lock" Icon in the browser address line is closed) 3. A SPN Entry ...

Hi Vaun Basically LAN 2 is for internet and Lan1 is for telephony. Before connecting the LAN 1 make sure you have created an external trunk and have given all the required ip addresses and the ports you will be using for the communication purpose, same ...

I'm a bit confused as to the pairing/cabling process for a mini Edge.  They only have LAN1 and LAN2, ie no labelled WAN port.  The quick start sheets seem to imply ONLY using LAN2.  So what exactly is the process for these type of EDGE?  Do you connect ...

Designer users, who wish to create real-time dashboards can access the below documentation https://help.genesys.com/pureconnect/mergedProjects/wh_insights/desktop/designer_user_capabilities.htm The contextual web link in the application should also allow ...

Hi George. Thank you for the response. The transport protocol and port used by my endpoint match the Phone Trunk setting. Otherwise, I assume I would have something like 408 Request Timeout instead of 404 Not Found. ------------------------------ Henrique ...

Hello All, I wanted to ask if there's a way to implement a transfer for a call in the call flow (vxml) to another entity outside Genesys platform that can also be communicated using SIP with additional SIP headers/attached data associated with the transferred ...

Excellent! Will you do me a favor? Please mark the solution above as the answer - this helps others who face similar problems. Thanks! ------------------------------ Paul Simpson Senior Technical Instructor ------------------------------

Make sure the transport protocol on the phone and the Phone Trunk match (UDP/TCP/TLS). Also make sure the phone is registering using the Listen Port configured on the Phone Trunk. ------------------------------ George Ganahl GCP (Genesys Cloud), ICCE ...

Thank you Paul, that is right, after re-install ICBM the reports are working fine ------------------------------ Mohammad Almomani Duqm Data Centre SAOC (D2C) OMAN ------------------------------

Hi Chudi, Is there a reason you do not use the Queue Operation Steps that are built into the Attendant? Right click on the workgroup Transfer IVR Step--> new Operation and look for the Queue Operation "Play A Message to Caller". There you can select ...