It all depends on your requirement. If the data should be shown on browser then pass the values in query string parameter. or to store the data call Rest API. ------------------------------ Malli Rao mokSa Technologies India Private Limited. ------- ...

Hi, How we can configure the Genesys Cloud Extension for Chrome to use Click to call and dial in behalf of specified queue ? Thank you in advance. #Omni-ChannelDesktop/UserInterface #SystemAdministration

2/10/2022 Thank you! :) Eric ------------------------------ Eric Loison Foehn Ltd. ------------------------------

Hi Robert, I have followed all the steps that you have mentioned from the resource center article. But still facing an error and reached out for help here. If you can look at the screenshots I had provided in my original mail that shows the configuration ...

Thanks for the advise and I'll certainly take a look at the priority for InQueue. ------------------------------ Neil Jones Voice Comms Lead Awaze Uk LEEDS neil.jones@awaze.com ------------------------------

Documentation is that easy to follow, but I would assume in the Custom App Setup, you would use: Application Name:  Genesys Cloud Assertion Consumer Service URL: https://login.cac1.pure.cloud/saml Single Sign-on URL:  https://login.cac1.pure.cloud/saml ...

Never ran into this, but on first pass, I know that the Integration for Sync only allows one credential, so if you are looking to sync to one instance - that is where the control is for what gets sync.  The documentation seems to imply that you can setup ...

Thank you @Robert Wakefield-Carl for the recommendation. ​​ ------------------------------ Vincent Sabolboro ATB Financial ------------------------------

Intent Miner is a very underused function.  I think that more effort should be made to educate users on what it can do and how to take advantage of this tool.  Having this will be even better.  I see Intent Miner as "I don't know what people are talking ...

Why not use divisions or skills or locations with the users and then use that as a filter for export with the API.   You can easily create predicates on these. ------------------------------ Robert Wakefield-Carl Avtex Solutions, LLC Contact Center Innovation ...