Apologies. Are you referring to the email flow? if yes, I think there's no logic error on it, but it seems that I need to add or modify a rule so that it pushes through agents right? should I modify the #46 decision? because I think that's where the problem ...

We have a client softphone app that uses the Genesys PDSK. There are time when the agent loses the connection, and we are able to reconnect. However, the agent is getting unregistered, which they have to then relogin. I see there is an option for ...

Thanks Melisaa! ------------------------------ Justine Carlos Cushman & Wakefield Holdings, Inc. ------------------------------

@Bob Hall Hi Bob, Sorry for the delayed response . it's the latter... environment only and can be enabled when needed ------------------------------ Nicholas Robinson Senior Product Manager Genesys - Employees ------------------------------

Hi guys! I am just learning all about Genesys and hope to learn more and more through this community. Question for Jason. Be honest, how often do you wear your Penguin costume? ------------------------------ Katie Johnson TruWest Credit Union - ...

Thank you for the response Jason! I am glad to hear it is already being addressed. Are you aware of any way to obtain the interaction ID for these pending faxes? There is no information where they are showing as pending. When this first happened I was ...

A lot depends on what you are actually trying to achieve here. Is it just Callbacks, or all Interactions? My guess is that you want your Agents to answer Live Calls and only if they don't have any for 2 minutes start processing callbacks? Unfortunately, ...

IMPORTANT Updates Above mentioned issue is only encountered when customers have set-up queues in a ' mixed/hybrid ' mode. In this mode same set of agents on the queues are configured to receive interactions via Direct routing as well as through another ...

IMPORTANT Updates Above mentioned issue is only encountered when customers have set-up queues in a ' mixed/hybrid ' mode. In this mode same set of agents on the queues are configured to receive interactions via Direct routing as well as through another ...

Hello Ryan, I'm not sure that we currently have a feature like that. I was looking around in our Product Ideas Lab and I do see that there are a handful of Ideas that are similar to what you're asking. I do see that this one was submitted last week ...