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Latest Discussions

  • Profile Picture

    Post call survey for inbound call did not work using ...

    By: Tony Ying , an hour ago
    Posted in: PureConnect

    Hi Support, I got a test IVR called IVR-Tony-Inbound-Mandarin and a production IVR called  IVR-Conversion_MAN.   I uploaded the screenshot for both IVRs. I applied a post call survey with a rule condition (call to these numbers DNIS: ) to IVR-Tony-Inbound-Mandarin. ...

  • Profile Picture

    Force logout on behalf of an agent

    By: Anil Kumar , 3 hours ago
    Posted in: PureCloud

    Hi,     Is there an option to logout an agent forcefully ? The scenario we have is, some agents do not logout from purecloud before leaving for the day and their status remains as available/away till then come in on the next day. This is screwing up the ...

  • Profile Picture

    Private key - SSL Cert

    By: Scott Williams , 7 hours ago
    Posted in: PureConnect

    Hi All, I am trying to found where i can get the private key to the CICServerName_trustedcertificate.cer located in the Local Subsystem folder. We need the private key to use to decrypt traffic between our Web server and CIC server to assist us in troubleshooting ...

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