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when an agent is in a call , is possible to remove or disable the Disconnect option for an agent? Client only wants that customer finish the call not the agent. can be possible? #Omni-ChannelDesktop/UserInterface ------------------------------ ...

We had a similar request @Anna Mazor , and were told to add it as an enhancement request (idea): https://genesyscloud.ideas.aha.io/ideas/INB-I-1419 ------------------------------ Brian T. Jones | Ascension | Senior Specialist - Technology -------- ...

Hello Yvgeni, If you haven't read up on using TLS as the trunk transport protocol with Genesys Cloud, I would highly recommend taking a look at this article: https://help.mypurecloud.com/articles/tls-trunk-transport-protocol-specification/ Hopefully ...

We are having issues with recording not working for some users but others are fine. Is this the same for you or is it not functioning for ALL users? ------------------------------ Dan Sellar Contact Center Manager ------------------------------

Hi, Now we have the number of projects that we need to create the SIP trunk to the existing telephone system. Most systems are based on Avaya Aura CM (on-premises). All the customers have very "high security requirements" for this trunk: Maybe ...