Hi Everyone,  I'm a Senior Manager on PureConnect's Product Management Team. I've been with Genesys for 13 years and the advancements coming up in AI and hybrid features keep me very engaged. I'll be one of the experts on the Voice and Digital AMA next ...

Hi,  Good Day, friends I am new to Web Service Data Action. May I know anyone know how to open a new URL using Web Service Data Action? My target is just to open a browser page after an agent receive an inbound call.  Hope someone can advice me on ...

Here's a quick video I just did of the New Color Scheme that will be coming out shortly. ------------------------------ Darlene Oordt Sr Director, Product Management Genesys - Employees ------------------------------

Is there a way to clear the client memo alerts at the bottom of Interaction Connect? They just sit there in interaction Connect and on the alert configuration there isn't a way to say close after a certain period of time. #SystemAdministration ------------------------------ ...

Right, maybe I just need to take the leap and try to learn how to build a web service to read the API and list out the attributes in order. hmmm.... ------------------------------ Greg Beal ConvergeOne ------------------------------

Yeah I said I couldn't promise that it would be sorted.  But now you can copy that into a notepad and fix the order pretty easily ------------------------------ Melissa Bailey Genesys - Employees ------------------------------