Home

Latest Discussions

  • Posted in: Genesys Cloud

    HI Anton I have a feeling that the comments field on each DID is inherited from the DID range when you create/edit that.  I guess painfully you could have a 1:1 range:DID setup which is frankly (&#% but it would at least let you edit the range comment ...

  • Posted in: Genesys Cloud

    Thanks Robert! Should there have been an attachment/image on that post? I can't seem to see anything, sorry! ------------------------------ Katie Brassell Compassion Australia ------------------------------

  • Posted in: Genesys Cloud

    If the changes in the DNS records are not possible, the customer will have to stand up their own SMTP server and you will need to use the 3rd-party SMTP method to send emails.  They can do whatever they want on the headers and from addresses on that server.  ...

  • Posted in: Genesys Cloud

    The old method before I worked with the developers took into account the last 2 weeks of data to determine EWT.  The new one does both backwards and forwards on the data.  Exactly how much data is taken into account with the new EWT method? Should there ...

  • Posted in: Genesys Cloud

    Is there a way to update a single DID number's Comment field? Feel like I'm missing something simple in the UI I've had a look at the documentation https://help.mypurecloud.com/articles/did-numbers/ But can't find anything. For a new single DID, sure. ...

  • Posted in: Genesys Cloud

    You will need to first create the fake email on Genesys Cloud and then go through the DNS authorization process.  This will enable users to send on behalf of the user's domain.  Then they will need to forward that email address over to the fake email ...

  • Posted in: Genesys Cloud

    Don't know if you will find any documentation beyond the BYOC Cloud Trunk documentation found here:  https://help.mypurecloud.com/articles/create-a-byoc-cloud-trunk/ Should be pretty straight forward.  Be sure to use TLS as this will be over the internet. ...

  • Posted in: Genesys Cloud

    Here is a fairly complete one.  It will need a Genesys Cloud Web Services Integration. ------------------------------ Robert Wakefield-Carl Avtex Solutions, LLC Contact Center Innovation Architect robertwc@avtex.com https://www.Avtex.com https://RobertWC.Blogspot.com ...

  • Posted in: Genesys Cloud

    Hi Robert,  Thanks for this response! All our other data actions are effectively a data pull, we don't have any set up that create an object, so just have some questions around the best way to set this up.  Presumably the output in contracts would ...

  • More specifically - I have added 2 entities using a test API. I have a persistent custom entity to collect the parameters, and then a data source entity to get the json response, and pass the parameter from the custom entity - it appears to work when ...

New to the Community?


Join today!

Explore Genesys

Helpful Links

Ideas Labs 

What are your feature requests or ideas? We'd love to hear them!

Genesys Cloud CX Ideas
Genesys Multicloud CX Ideas
PureConnect Ideas

Most Active Members