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Latest Discussions

  • Posted in: Genesys Casual

    Hey Everyone, The community team will be present at Xperience 19 in Denver, Colorado, and we would love to meet you! I wanted to open a thread for you to share any thoughts, ideas or requests that you may have and ask you a few questions:  What ...

    1 person likes this.
  • Posted in: PureCloud

    George thank you for pointing that out, adding it to my list of vendor choices, looks extra-convenient for sure! Dana Eckhoff SysOps Cell 415.385.2676 dana.eckhoff@joinmosaic.com ------Original Message------ Genesys ...

  • Posted in: PureCloud

    Genesys uses GM Voies for the System prompts. They are in AppFoundry: https://appfoundry.genesys.com/#/filter/purecloud/listing/abca96f2-467c-4717-a8a1-55e2c82125c0 ------------------------------ George Ganahl CCXP, GCA Principal Technology Consultant ...

  • Posted in: PureCloud

    That's amazingly helpful, thank you Craig, and I'll take a look at QPC, of course :) Dana Eckhoff SysOps Cell 415.385.2676 dana.eckhoff@joinmosaic.com ------Original Message------ Hi Dana, I have used companies to ...

  • Posted in: PureCloud

    That is what DNS does...figures out which of the Hosts is responding, and returns that IP address to the phone. If a phone contacts an Edge other than its primary or secondary, it's my understanding that the edge will redirect the phone to a correct ...

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