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    DTMF only inputs

    Posted in: Genesys Cloud

    Hi, I have a requirement to only allow dtmf input "1" from caller to confirm and consent for enrolling in a feature. Is there a way in Bot flows to ask for slot only in dtmf mode? Currently, the only option I have is to exit the bot flow to collect ...

  • Posted in: Genesys Cloud

    Hi Jan, Thank you for this feedback. We will take this into account when making improvements to the component. If you have any more comments please do let us know. ------------------------------ Colin Finnegan Genesys - Employees ---------------- ...

  • Posted in: Genesys Cloud

    I was hoping for some advice on how to configure, if it is possible, a tone at the end of a call so that agents know the call has ended and that they are now in ACW. I know its possible to set up an audio whisper to signify that a call has come through ...

  • Posted in: Genesys Cloud

    To provide more information it would make more sense to have the value instead of the type, that is what I'm usually interested in. Otherwise I will be forced to expand all to see the information I need when looking through a flow. Type could just be ...

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    RE: GCX-GCP Exam

    @Ashwath Pranav Karthikeyan , Just a point of clarification. It wasn't me that was suggesting the use of "off brand" materials. I am well aware of the need to consult the official materials for up to date information when preparing for the exam. ------------------------------ ...

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    RE: Call Evaluations

    Hi Caitlyn, This forum is intended for discussions around the Genesys Beyond certification process, which is why you probably haven't had a response! May I suggest you try posting your question in either the mail Genesys Cloud forum , or the dedicated ...

  • Posted in: Genesys Cloud

    Is Genesys Cloud Static WebRTC TURN a charged service or is it free? If it is free, how do I get it activated so I can turn it on? If it is not free, what is the cost and how do I buy it and get it activated so I can use it? I am sure we ...

  • Posted in: Genesys Cloud

    Hi Melinda! I moved this discussion to the "Genesys Cloud Main" community. There you are more likely to receive a response to this question. Thank you! ------------------------------ Nicole Milliken Genesys - Employees ----------------------------- ...

  • Posted in: Genesys Cloud

    Build your knowledge base in the Genesys Cloud platform to deliver consistent information to customers across channels while also increasing productivity via Agent Assist or chatbots which access Genesys Knowledge as a single source of truth. ...

  • Posted in: Genesys Cloud

    Voted for it. Alternatively, we could overwhelm the support, sales and TAM organisation with requests each time one of those is released without documentation. Yes I'm being facetious but maybe not entirely. All I read earlier are excuses. A ...

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