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Latest Discussions

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    [GMS] - Callback Report

    By: Cedric Roman , 21 hours ago
    Posted in: PureEngage

    Hi, I'm a french user and in our business, we recently implement Callback with GMS platform. Before, we use "asynchronous callback" et have reports in Interactiv Insight on Integrated(requested?) callback by Date/Hour . How to have the same report ...

  • Profile Picture

    GMT/UTC to PST conversion in a handler

    By: Dmitry Dyment , yesterday
    Posted in: PureConnect

    HI,  I'm trying to convert date and time from PDT/PST to UTC/GMT in a handler.  What's the best way to do it?  I want handler to automatically figure out that PST = UTC-7 and UTC-8 base Daylight Savings.  I don't see a way to do it without hardcoding ...

  • Profile Picture

    RE: Agent's getting forced to "Not Responding"

    By: Zach Munsey , yesterday
    Posted in: PureCloud

    We also have a call center that uses the desktop app, but have not experienced this issue this week.  Have you tried updating your application?  I've found that we encounter a variety of issues if we don't update the desktop app ASP when PureCloud pushes ...

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