Hi Sam, We have a custom visualforce salesforce page where we display customer information. We are using SF_URLpop participant data. Inbound there are no concerns, But we have a requirement where we need to display agents name and transfered state ...

Thank you for the link, Nicholas. I had spotted it in my search, but skimmed past it thinking it was only for Messaging Apps (we don't currently use). My user base still has a point that the shift from black to gray is too subtle to catch their ...

Hi @Peter DeMarco Actually this was announced in early Febraury ------------------------------ Nicholas Robinson Principal Product Manager Genesys - Employees ------------------------------

Hi @Vaun McCarthy There we no roll backs last week regarding wrap up.. We just began rolling out this week. ?? There was a rollback about 2-3 weeks ago ------------------------------ Nicholas Robinson Principal Product Manager Genesys - Employees ...

Just tick open url instead of postback Edit: this does require customer to then select a postback, or input an intent to continue in the flow. - I can't really think of a way to do both without running in to issues. Customer has to click on ...

Hello @Anton Vroon - So I was able to make some progress on this, atleast the next message is coming up, which is good, but the problem is when I click on the link, it postback the url and doesn't actually open the page unless I click on the url send ...

Our mangers do not have schedule edit access. The advocates inform of absence strictly through the call out line, so they are not independently talking to their manager about it unless they really want to reach out. The managers are notified of the absence ...

Hello! You will need to reschedule to after you change the forecast to see the changes. You can deselect scheduling activities you don't want rescheduled. After you reschedule, if you don't like the result, just don't save and discard the reschedule. ...

Hi Nicholas, is there any chance this change had an impact on the wrap up code tab when copilot has been deployed? Was anything at all picked up and rolled back on the wrapup code work last week? ------------------------------ Vaun McCarthy ------ ...

I wish there were reporting functions for the volume of alert no answers that were a result of the agent not responding. The current reporting functionality for this isn't very straight forward as we would prefer. ------------------------------ Laura ...