Home

Contest: Submit Your CX Hero Story

Get Started

Add a profile picture, share your expertise, and more!
Sign up for a Consolidated Weekly email! Choose your community’s email cadence.
Your inbox is sacred. When do you want to hear from us? What do you want to hear?
Have a question? Look here to see if it is answered or how to ask!
Lots of exciting communities to choose from based on the product you have adopted. Note: You must join a community to post content (Don’t worry, you can join more than one!)

Latest Discussions

  • Posted in: Premier

    The attached presentation will walk you through how to reach out to Customer Care for your technical concerns. ------------------------------ RuzelleZaldivar Global Digital Team, Customer Success Genesys - Employees ------------------------------

  • Posted in: PureConnect

    The fix for this was to turn on Call Analysis, but leave answering machine detection off.  Works perfectly. ------------------------------ Vincent Moore CTS LanguageLink ------------------------------

  • Posted in: PureConnect

    I wish I had a clue as to how to do this as it would be extremely beneficial to us. ------------------------------ Vincent Moore CTS LanguageLink ------------------------------

Enter the CX Hero Contest


Screen_Shot_2018-08-15_at_12_45_08_PM.png

New Communities

CertificationAVAILABLE!
Genesys Casual AVAILABLE!
WEMComing in August

Genesys Highlights

GU-An-Easier-Way_Announcement.jpg

Our training can move you towards full adoption of your technology, and from there, towards the full returns promised in your projections.

Join the Genesys Customer Advocacy Program (GCAP). You can earn points for your company that are redeemable for a host of Genesys benefits. As a member of the GCAP community, we help promote your CX transformation initiatives, deliver insights into industry news and trends, and facilitate networking with other thought leaders and peers.

Most Active Members