Latest Discussions

  • I'd hazard a guess that there's some connectivity issues between GAX and one of your collector nodes (assuming you have a multi node architecture).  The fact the widget exists means that its unlikely to be related to DB.  Ensure you have configured ...

  • Posted in: Genesys Cloud

    Hello, I found that the Markdown function in the Agent Script is not working for some scenarios. Like the code below <details> <summary>Click to expand!</summary> Some Content Here </details> It should be viewed like this ▶ Click to expand! and ...

  • Posted in: Genesys Cloud

    I'm guessing you could use the API /api/v2/voicemail/search to find all the voicemails older than a specified date (or between 1 year 7 days and 1 year old). Then pull out the voicemail IDs, and use /api/v2/voicemail/messages/{messageId} to loop through ...

  • Posted in: Genesys Cloud

    I went back and checked the Resource Center and found the NOTE: " Alert rules only reset when an event occurs that takes the alert out of alarm. Alerts do not reset based on time intervals." So, the number of ACD calls overall sent to a queue would ...

  • Paul, We would be very interested in participating in this Beta.  Sign us up. ------------------------------ Bruce Lambert Bright Horizons Family Solutions LLC ------------------------------

  • Posted in: Genesys Cloud

    Thanks so much, Melissa. ------------------------------ Adam Rubin Humana Inc. ------------------------------

  • Posted in: Genesys Cloud

    No it will skip the preferred agent rings ------------------------------ Melissa Bailey Genesys - Employees ------------------------------

  • Posted in: Genesys Cloud

    You might want to take a look at the Analytics Query Builder for more info on how to shape a query. You have to specify a date/time range, which I don't think you can do via the URL, so it might not be possible from Denodo https://developer.mypurecloud.com/developer-tools/#/analytics-query-builder ...

  • Posted in: Genesys Cloud

    Quick question: Let's say I have a queue setup with 1 ring for preferred agents, for 10 seconds. Then in Architect, I transfer to that queue, but don't set  any preferred agents. Will there be a 10s delay before the call rings general members of the ...

  • Posted in: PureConnect

    Thanks all. I really appreciate you chiming in.  It sounds like I could use the basic option if I only want it to look for agents logged in. Anything more than that requires a custom handler.  The only risk I see is if someone doesn't log out at the end ...

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