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  • Posted in: Genesys Cloud

    Thanks Colin appreciate the response, and the preview. Will there be a beta at all? Or can we get some screenshots of the other types, like switches and loops especially would be interesting to see how those work in card format. ------------------------------ ...

  • Posted in: Genesys Cloud

    Hi @Anand Indupally , and welcome. To get participant data to pass across. First make sure you are Setting the Participant Data AFTER the variable is created and updated. If you only set it at the start, but then the variable updates later in the ...

  • Posted in: Genesys Cloud

    I see this problem occur sometimes when the Genesys Cloud Browser app is running alongside the embedded framework client. Once I close GC App or restart the browser, the problem goes away. By the way, running GC alongside the embedded framework client, ...

  • Posted in: Genesys Cloud

    Dev says having three turns prior to auto-summarization works consistently. ------------------------------ George Ganahl GCP, GCSME, ICCE, ICHD, etc. Senior Principal PS Consultant Genesys ------------------------------

  • Posted in: Genesys Cloud

    Thank you! ------------------------------ Greg Pribyl Pensacola Christian College, Inc. ------------------------------

  • Posted in: Genesys Cloud

    Thanks Breno. I did some testing and it's not detecting English because for some reason, Email.Message.body does not include the customer's most recent reply. It only includes the original message and the agent's response. ------------------------------ ...

  • Posted in: Genesys Cloud

    @Marcus Hanna Yes, this worked out really well for us using a combo of two data tables. One has a position number associated with the technician's cell phone number. The other we call "se on-call position" and the tech who is on call that week goes into ...

  • Posted in: Genesys Casual

    Don't forget to play in our latest Trivia Tower contest where you guess which Hollywood stars will take home the coveted Academy Awards. The last day to play is when the Academy Awards air in the United States, which is March 11th. So get your ballot ...

  • Posted in: Genesys Cloud

    Hi Greg - According to support, this is a bug and there's a fix in development. Unfortunately no timeframe for when it will be available. ------------------------------ Carlos Alonso Dow Jones & Company, Inc. ------------------------------

  • Posted in: Genesys Cloud

    Hi Carlos, var = DetectLanguage(Email.Message.body, "en") = if the message is identified as "en" you receive return en, or if the system doesn't identify nobody language too. If identify another language, your return was another, "es" per example. ...

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