Sam, Any and all of these models will work well for you.  Although Genesys doesn't advocate or support any particular manufacturer, Poly (formerly Plantronics and Polycom) & Jabra were always good choices. Ultimately it comes down to cost, and the form ...

Good Morning Rehman Your timing is excellent. We are at the start of our development cycle for a set of APIs to support the Genesys Cloud end of the process. Combining this with API's available from ADP then we will have a solution.  We would love to ...

I am aware that Fax's as an interaction to a queue is down the road, although I have been able to create a scenario where a fax is received, it generates  an email to the Genesys User with the Fax attached.  I created a rule in Outlook to forward the ...

That looks to me like your UDL file (used to set up the Database Connection) is misconfigured. Common issues I have seen are not saving the password (select the checkbox) or not specifying the correct database on the server (usually defaults to "master".) ...

Hello, I want to record a call and I would like the audio to be in PCM_SIGNED 16bit 8kHz format, but I could not found where to set the appropriate settings. Also, does Genesys accept this particular format for recording? Thank you! #Unsure/Other ...

Hi Team I trying to create table in contact list in Interaction dialer  by excel sheet, but this issue appear when uploaded the sheet: The excel sheet format: #Outbound ------------------------------ Sajed Salah Fourth Dimension Systems ...

Hello,  Wondering if there is an actual date for this change to your firewall ports/services guidance. What's "early 2021"? Also, will the existing AWS-Json references still be valid? Or will this be a hard cut of sorts? Thanks Dean. #Telephony ...

We are currently currently working on an ADP related applicaiton that would facilitate employees being able to call/text/chat in and  hear and/or modify their schedule, call in sick, etc... ADP uses a two way cert as part of their API auth process, and ...

Hello All, Researching the best way to add "Ring Sounds" to Interaction Connect .  The contact center I work for would like to add additional "Ring Sounds" so that the contact center agents have more to choose from. Can someone point me to documentation ...

Hi Craig, was there any resolution for this, we are facing similar issue. ------------------------------ Praveen D'Costa Verifone ------------------------------