Home

Welcome to the new Genesys customer community

Get Started

Add a profile picture, share your expertise, and more!
Sign up for a Consolidated Weekly email! Choose your community’s email cadence.
Your inbox is sacred. When do you want to hear from us? What do you want to hear?
Have a question? Look here to see if it is answered or how to ask!
Three exciting communities to choose from based on the product you have adopted. Note: You must join a community to post content! (Don’t worry, you can join more than one!)

Latest Discussions

  • Posted in: PureConnect

    Hi Support, I got a test IVR called IVR-Tony-Inbound-Mandarin and a production IVR called  IVR-Conversion_MAN.   I uploaded the screenshot for both IVRs. I applied a post call survey with a rule condition (call to these numbers DNIS: ) to IVR-Tony-Inbound-Mandarin. ...

  • Posted in: PureCloud

    Hi,     Is there an option to logout an agent forcefully ? The scenario we have is, some agents do not logout from purecloud before leaving for the day and their status remains as available/away till then come in on the next day. This is screwing up the ...

  • Posted in: PureConnect

    Hi All, I am trying to found where i can get the private key to the CICServerName_trustedcertificate.cer located in the Local Subsystem folder. We need the private key to use to decrypt traffic between our Web server and CIC server to assist us in troubleshooting ...

Genesys Highlights

Join the Genesys Customer Advocacy Program (GCAP). You can earn points for your company that are redeemable for a host of Genesys benefits. As a member of the GCAP community, we help promote your CX transformation initiatives, deliver insights into industry news and trends, and facilitate networking with other thought leaders and peers.

Bridge the gap between where you are and where you want to be. Take our FREE Genesys CX professional accreditation course to learn how to define, design, and construct a seamless customer experience.

Most Active Members