Hey Dave, It's hard to say what would work best because everyone's environment is unique. I feel like I've heard of some customers that have used Citrix environments with the WebRTC Media Helper but I can't think of who I could get you in contact ...

Hi Guys I'm working with a Data Action which returns a json object as result. Part of that jsonObject is a jsonArray, which is dynamic in size depending on the customer. Sometimes contains 10 items, sometimes 3, sometimes 6. The structure of the ...

I wasn't sure what call the action but previously agents were able to mouse over an activity on their schedule and see the comment section that would tell them what was scheduled. Example, we manually schedule a training and place the details in the ...

We have been transferring calls out of our IVR via a 10 digit number for the past 2 months without issue, today it stopped working. After troubleshooting I found out that it stopped liking the fact that there was a "+1" before the 10 digits. Once I removed ...

Related announcement : https://help.mypurecloud.com/announcements/more-granular-control-over-agent-transfer-permissions/ ------------------------------ Sachi Pradhan Product@Genesys [https://twitter.com/pradhan_sabya] [https://www.linkedin.com/in/sachipradhan/] ...

Check out my updated post here - https://community.genesys.com/discussion/decompose-transfer-permissions#bm7bedaf33-7189-4164-b60c-94ac1d3ae4d7 . This contains the latest updates that we are targeting to bring out by June ( including all the UI updates ...

Context This post follows up on https://community.genesys.com/discussion/transfers-roadmap-including-new-transfer-apis . Since then, we identified gaps in our implementation, leading to the development of a new set of APIs and associated permissions. ...

Hi Jason, ty for your reply. Is this correct according to the Fair use policy , you only get that amount of storage per month depending on the type of license? Is that combined voice, digital and screen? ------------------------------ ...

I've only been at Genesys for 11 months, but we had an offsite it Orlando that was really fun. I was able to meet everyone in person, participate in various activities and learn more about Genesys overall. ------------------------------ Sabrina Boyett ...

Hari - What you are doing you are doing correctly. The User object does not have any reference to Roles so there will be no role information. Users and Roles are defined together in a different object: genesyscloud_user_roles. It is a separate table ...