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Could it be possible with the new Knowledge Fabric & SharePoint Connector? I've not tested this myself, but this TAM Studios demo of the new knowledge connector made it seem possible.. https://community.genesys.com/viewdocument/introducing-knowledge-fabric?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments ...

hi @Binu Savariyar , welcome!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

Hello, I have a question regarding the recent deprecation announcement for the following APIs: - POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace/external - POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult/external ...

Yes, you can search for those interactions using the Analytics Conversations Query API: POST /api/v2/analytics/conversations/details/query If PCI detection is configured via Speech & Text Analytics (for example, through categories or content search), ...

Hi @Jose Ruiz - Reaching out here as it doesn't appear admin are reviewing comments in the original idea ( Enable Segment Based Scoring in AI | Genesys Cloud Ideas Portal ). In one of your comments here you mention that segment based scoring is due ...