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Mr. Jorge Cornejo

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RE: UCS 9.x

Posted By Jorge Cornejo 02-25-2020 07:31
Found In Egroup: PureEngage On-Premises \ view thread
They are only releasing it for users that have high traffic demand... No clue why. You need to fill an Excel file to be analyzed and see if you are suitable. I was more interested in the new API it had but can't even read now what it does... ------------------------------ Jorge Cornejo VS Telecom ...

RE: DeepLink Chat widget

Posted By Jorge Cornejo 02-19-2020 08:13
Found In Egroup: PureEngage On-Premises \ view thread
As Jason mentions, this is doable, you only need to understand where the Widget fits, it is the last component in a series of layers (GUI, authentication, security) that you need to build first for the widget Javascript to be available. Remember that the Widget is just that, basically a form that calls ...

RE: Virtual Queue search in Teamcommunicator WDE

Posted By Jorge Cornejo 02-07-2020 10:22
Found In Egroup: PureEngage On-Premises \ view thread
VQ can't be used for routing...they are entirely meant for Reporting as Marciano indicated (teacher is that you?), you use them inside a Strategies as a reporting target only to know how many interactions went to that specific target associated maybe with a Skill. You can't load a strategy to a VQ. ...

RE: Push Preview Campaign - Treatments

Posted By Jorge Cornejo 02-02-2020 10:20
Found In Egroup: PureEngage On-Premises \ view thread
From Genesys KB: Treatments do work in Preview mode. In order to make them work, you need to make sure you send the attached data pair GSW_TREATMENT along with the RecordProcessed event. The value for GSW_TREATMENT should be set to either "RecordTreatPersonal" or "RecordTreatCampaign." If you do not ...

RE: Push Preview Campaign - Treatments

Posted By Jorge Cornejo 02-01-2020 11:45
Found In Egroup: PureEngage On-Premises \ view thread
It is a Preview, so Call Results are updated by agents, not by OCS. If you want treatments, you need to do Progressive or Predictive ------------------------------ Jorge Cornejo VS Telecom LTDA. ------------------------------

RE: Outbound Treatments - Multi Redial for Multi Phone Numbers per Customer

Posted By Jorge Cornejo 02-01-2020 10:43
Found In Egroup: PureEngage On-Premises \ view thread
I don't know why many customers come with these ideas, guess a problem of concepts. The OCS dialer (or usually any dialer) won't dial just 1 customer per time...imagine it as a robot with 100 arms or more. So for each arm will do 1 dial to 1 record for a "customer" (chain_id). When you say: 2 calling ...

RE: Not able to Accept Chat in WDE

Posted By Jorge Cornejo 01-29-2020 20:34
Found In Egroup: PureEngage On-Premises \ view thread
Post your IXN and ChatServer logs ------------------------------ Jorge Cornejo VS Telecom LTDA. ------------------------------

RE: Progressive dialing - missing attached data updates

Posted By Jorge Cornejo 01-29-2020 20:33
Found In Egroup: PureEngage On-Premises \ view thread
In your OCS, what is the value of record_processed? If the list was updated with this, then you should see the updated UData. If you can post a full OCS log ------------------------------ Jorge Cornejo VS Telecom LTDA. ------------------------------

RE: Call disconnects in 32 sec.

Posted By Jorge Cornejo 01-29-2020 07:06
Found In Egroup: PureEngage On-Premises \ view thread
As said, better go with an SBC. This is one of many scenarios you will face Obter o Outlook para Android On Wed, Jan 29, 2020 at 6:56 AM -0300, "Ankush Khare via Genesys"

RE: Genesys VXML Audio Prompt Streaming

Posted By Jorge Cornejo 01-28-2020 10:00
Found In Egroup: PureEngage On-Premises \ view thread
Thanks! Haven't seen that update in the docs! ------------------------------ Jorge Cornejo VS Telecom LTDA. ------------------------------

RE: Genesys VXML Audio Prompt Streaming

Posted By Jorge Cornejo 01-28-2020 05:18
Found In Egroup: PureEngage On-Premises \ view thread
Hi There is no official documentation but you can check some guys made it work in the past, yet, consider there is no official support and there is exactly a how-to guide http://www.sggu.com/smf/index.php?topic=6954.0 Obter o Outlook para Android On Tue, Jan 28, 2020 at 5:14 AM ...

RE: Call disconnects in 32 sec.

Posted By Jorge Cornejo 01-27-2020 23:36
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Are these logs from the softphone or the SIP Server? Interesting is to see the Softphone SIP logs for that call. ------------------------------ Jorge Cornejo VS Telecom LTDA. ------------------------------

RE: Call disconnects in 32 sec.

Posted By Jorge Cornejo 01-27-2020 15:33
Found In Egroup: PureEngage On-Premises \ view thread
As Ivan mentioned the lack of an ACK is the root, maybe your Phone can't communicate directly with Twilio? If that is the case check the possibility to free firewall rules, or use a SBC to handle the communication path in a better way ------------------------------ Jorge Cornejo VS Telecom LTDA. ...

RE: Integrate PureEngage Chat with 3rd party Chatbots

Posted By Jorge Cornejo 01-27-2020 12:00
Found In Egroup: PureEngage On-Premises \ view thread
I think your message is incomplete? ------------------------------ Jorge Cornejo VS Telecom LTDA. ------------------------------

RE: Integration with speech server through MRCPV2 protocol

Posted By Jorge Cornejo 01-27-2020 11:58
Found In Egroup: PureEngage On-Premises \ view thread
Ok but at your ASR block: AppState.PREV_APP_LANGUAGE = AppState.APP_LANGUAGE; AppState.PREV_APP_ASR_LANGUAGE = AppState.APP_ASR_LANGUAGE; AppState.APP_LANGUAGE = 'pt-BR'; AppState.APP_ASR_LANGUAGE = 'pt-BR'; ​ How is yours? ------------------------------ ...

RE: Integration with speech server through MRCPV2 protocol

Posted By Jorge Cornejo 01-25-2020 12:14
Found In Egroup: PureEngage On-Premises \ view thread
What you are saying is that even when you change the language, EN-us is always used? Can you please share your VXML code snippet? Some MCP logs showing the call too. I have done this previously and the MRCP version has nothing to do, it is the VXML code creation only. ------------------------------ ...

RE: Genesys VXML Audio Prompt Streaming

Posted By Jorge Cornejo 01-25-2020 12:09
Found In Egroup: PureEngage On-Premises \ view thread
Yes, you can play a prompt via any valid HTTP URL and the audio must be in a valid format accepted my MCP. ------------------------------ Jorge Cornejo VS Telecom LTDA. ------------------------------

RE: My Team Workbin

Posted By Jorge Cornejo 01-12-2020 21:44
Found In Egroup: PureEngage On-Premises \ view thread
Hi, First thing I see is that you are using version 8.1 of IWS...so I suggest going to WDE 8.5. More features and supported development. Now, what you see at Interaction Queues are a set of filters and yes, queues which your System admin makes available to each IWS application at Genesys. You can ...

RE: Integrate PureEngage Chat with 3rd party Chatbots

Posted By Jorge Cornejo 12-17-2019 12:01
Found In Egroup: PureEngage On-Premises \ view thread
I think the best approach for you would be to use GMS in your integration. Already provides a session manager for Chat and would be invoqued by your Chatbot when needed ------------------------------ Jorge Cornejo VS Telecom LTDA. ------------------------------

RE: My Team Workbin

Posted By Jorge Cornejo 12-12-2019 12:36
Found In Egroup: PureEngage On-Premises \ view thread
Like a filter? Not at WDE side unfortunately... You would have to develop a custom Plug-in for that. Yet... Doesn't make much sense to have all of them... Yet, it is interesting request. Maybe also open a FR to support. ------------------------------ Jorge Cornejo VS Telecom LTDA. ------------ ...