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Ms. Konika Dey

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Restrict Agent's DTMF/Keypad in Genesys Engage Cloud

Posted By Konika Dey 12-05-2021 21:27
Found In Egroup: PureEngage Cloud \ view thread
Hello, I have an interesting requirement from my customer. When Agent initiates a conference with IVR(play application block) along with customer, The input to the IVR application must be accepted only from Customer , where as agent's input should not be accepted. This is to make sure that the authentication ...