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We have purpose-built client integration products for Salesforce and Zendesk. For other web-based systems we have a more general product, PureCloud for Chrome. It provides a small, unobtrusive user interface provided through a Chrome browser extension, which agents can use when another system is their ...

Hi, Mike. Thanks so much for giving PureCloud for Chrome a spin and for your questions. It seems like the main one that's left is, "Why did I need to download two thing?" The answer is basically the capabilities that Google provides for Chrome apps versus the capabilities that Google ...

Tobias, Thanks for your feedback on the product. For the time being, your administrator will have to unblock this to allow you to change the setting. As we plan our next set of changes to this product, we'll be sure to consider making improvements in this area. Thanks!

If your co-workers attended Dreamforce, then it's possible they passed by our booth. We were there demonstrating our integrations (including some of our newest features like support for the new Lightning Experience), talking to customers and prospects, and, of course, passing out small goodies. ...

Andy, You might want to consider PureCloud for Chrome. It's not a direct answer to your question, but it's a client integration product that we intend to be broadly applicable to web-based systems that agents are using. More information on PureCloud for Chrome, including information on screen ...

We have something different planned for PureCloud: It's PureCloud for Chrome. It's similar to a CRM integration in that shows a smaller UI to the agent, but it's provided through a browser extension rather than embedded within the external system. The approach is a little different, so we've ...