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Mr. David Gerber

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RE: DB script - get cradle to grave data about calls

Posted By David Gerber 07-29-2019 10:24
Found In Egroup: PureEngage On-Premises \ view thread
Please feel free to use this The code has been written for Oracle ------------------------------ David Gerber Newcape Consulting e.U. www.newcape-consulting.com ------------------------------

DB script - get cradle to grave data about calls

Posted By David Gerber 07-29-2019 10:19
Found In Egroup: PureEngage On-Premises \ view thread
Hi, most of you have probably already spent a lot of time looking for a cradle to grave information about a call, moving between VQs. Here is a little script to provide a summary. It presupposes that you have defined user-data to be collected in ICON, cf xx,yy and zz /* Time interval definition ...

RE: Pulse widget template

Posted By David Gerber 10-03-2016 12:41
Found In Egroup: PureEngage On-Premises \ view thread
Have a look at the following post https://genesyspartner.force.com/customercare/pkb_Home?id=kA00B000000Du7CSAS&l=en_US&fs=Search&pn=1 There is finally a way to handle it