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Jose Druker

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RE: Callback Reporting

Posted By Jose Druker 03-11-2021 08:56
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Ram. Thanks for confirming it works. FYI, we've added this information to the CALLBACK_FACT.SERVICE_ID column description in the PDM documentation. ------------------------------ Jose Druker Genesys - Employees ------------------------------

RE: Callback Reporting

Posted By Jose Druker 02-18-2021 16:29
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Latha. You can use the SERVICE_ID field in CALLBACK_FACT to link the callback record with an IRF via the SERVICE_ID field in IRF_USER_DATA_GEN_1. ------------------------------ Jose Druker Genesys - Employees ------------------------------ ------------------------------ Jose Druker ...

RE: Relationship among Agent Logins, Places, DNs, Switches

Posted By Jose Druker 01-04-2021 18:36
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Chun Jen Wang. Apologies for the delay in following up, given the holiday season. If you're still looking for this information, I suggest you start with the IDB Core Schema diagrams on the ICON Physical Data Model page you cited (https://docs.genesys.com/Documentation/ICON/8.1.5/PDMMS/Schema ...

RE: Who disconnected call [Agent or Customer]

Posted By Jose Druker 01-16-2020 09:53
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Noufal. STOP_ACTION in INTERACTION_RESOURCE_FACT. For your convenience, this is the column description from the GIM Physical Data Model documentation (https://docs.genesys.com/Documentation/GIM/Current/PDMMS/Table-INTERACTION_RESOURCE_FACT#STOP_ACTION). ___________ STOP_ACTION For voice ...