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Hi Robert, as far as I understood the aim of IVR Fair Use Policy is to prevent Genesys Cloud from robotic calls only (minutes increase per agent subscription). Definitely it's a good idea to calculate with agentless outbound minutes in that case. Best regards, Bernhard ------------------------------ ...

Hi, maybe the caller-id-* options in OCS fulfil your requirement: - caller-id-sets - caller-id-rotation OCS Option Descriptions (genesys.com) Best regards, Bernhard ------------------------------ Bernhard Seifert Tieto Austria GmbH ------------------------------

Hi, your SQL statement cannot set up and is rejected by DB => Caused by: com.speechstorm.indy.scripting.ScriptletException: (javax.script.ScriptException: java.util.concurrent.ExecutionException: java.lang.RuntimeException: Failed to execute statement: SELECT [name] FROM [ ].[dbo].[dbTable] WHERE ...

Hi, check the black/whitelist for "phone numbers" in tab Administration->Phone Numbers. There are default settings but you should adapt those to your needs. There are different rulesets defined and one of them is assigned to your "Company" in Administration->Companies->your company->Allowed Phone ...

Hi, try return "success". Best regards. ------------------------------ Bernhard Seifert Tieto Austria GmbH ------------------------------

Hello, in case you are using GVP, you can configure Speech Resources on GVP as described in Documentation:GVP:GDG:CGCGC:85 - Genesys Documentation. In this case you do not need to take care about the TTS Server in GAAP/GIA, MCP is instructed to invoke TTS. However you can check also the following ...