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Mary Hachey

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RE: New UI for WFM Scheduling

Posted By Mary Hachey 05-26-2020 11:52
Found In Egroup: PureEngage On-Premises \ view thread
Hi Karolina; The Forecast UI is the only module that is new at the moment. All other modules (Schedules, Calendar, Reports, etc) are still in the Classic UI only and can be used with the latest Forecast UI with a bit of a workaround. Note that the new UI is only supported in Chrome and FireFox, where ...

RE: New Forecast UI- Date issue creating new scenario in IE

Posted By Mary Hachey 05-01-2020 14:45
Found In Egroup: Workforce Engagement Management \ view thread
Hi Rutger; You can use the WFM UI Launcher. In the Release Note (link) I sent you, there's this item in the What's New section, as follows: "The WFM Web UI Launcher application can be downloaded from within WFM Web for Supervisors and after deployment, used as the default application to open .wfm ...

RE: New Forecast UI- Date issue creating new scenario in IE

Posted By Mary Hachey 05-01-2020 08:02
Found In Egroup: Workforce Engagement Management \ view thread
Hi Rutger; The latest Forecast UI is only supported in Chrome and FireFox. See the Release Note here: https://docs.genesys.com/Documentation/RN/latest/wm-web85rn/wm-web8521414 ------------------------------ Mary Hachey Genesys - Employees ------------------------------

RE: WFM Information

Posted By Mary Hachey 03-27-2019 10:20
Found In Egroup: PureEngage On-Premises \ view thread
Hi Michelle; I don't know if you have looked at the documentation on the WFM product page, but there's information about the WFM Server Locator service on this page in the Workforce Management Administrator's Guide: https://docs.genesys.com/Documentation/WM/latest/Admin/LoadBal . I will let other ...