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Mr. Sivakumar B

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Custom JS expression in rules

Posted By Sivakumar B 06-01-2020 03:13
Found In Egroup: PureEngage On-Premises \ view thread
I would like to understand how to write custom JS expression as part of Rules in CX Contact. The document doesn't give any example to understand this. Appreciate if anyone can point me to the right content #Outbound ------------------------------ Sivakumar ------------------------------

Agent provisioning using web service API

Posted By Sivakumar B 05-05-2020 05:55
Found In Egroup: PureEngage On-Premises \ view thread
We are looking to integrate our Access Management system for agent provisioning. Genesys web service API offers different provisioning API's. My query is regarding the user API which is used to create a user. https://docs.genesys.com/Documentation/HTCC/8.5.2/API/UsersCreateUser in my setup I already ...

Joining aggregate table

Posted By Sivakumar B 04-20-2020 07:20
Found In Egroup: PureEngage On-Premises \ view thread
I am new to Infomart reporting and I am trying to move data from infomart to an common table. As part of this I would like to get summary view of agent activities (Ready, Notready,login, etc) I tried the below query to view summary info of a particular agent across 2 AGT tables 1. The first ...

Question on multiple OCS Setup

Posted By Sivakumar B 04-03-2020 07:15
Found In Egroup: PureEngage On-Premises \ view thread
Hi, We have a Genesys pure Engage environment which all Genesys components (This setup also includes dialer which has CPD capabilities). Now. we have a new requirement to setup additional dialer (preview based) as part of TCPA compliance. I would like to know 1. if we can have 2 CX contact ...

RE: Historical report: Agent activity details

Posted By Sivakumar B 03-24-2020 12:47
Found In Egroup: PureEngage On-Premises \ view thread
I agree, thanks a lot will consider your suggestions. Thanks for your response. ------------------------------ SIvakumar ------------------------------

RE: Historical report: Agent activity details

Posted By Sivakumar B 03-24-2020 01:36
Found In Egroup: PureEngage On-Premises \ view thread
Thanks for your response My queries 1. I want to understand if event state such as below are captured in Infomart • CALLINTERNAL • CALLOUTBOUND • CALLINBOUND 2. If these states are captured I would need below details for these event types * Talk duration * hold duration * Wrap duration ...

Historical report: Agent activity details

Posted By Sivakumar B 03-20-2020 04:38
Found In Egroup: PureEngage On-Premises \ view thread
I understand below Infomart tables gives summarized data on agent activity (active and completed) SM_RES_STATE_FACT SM_RES_STATE_REASON_FACT I am currently looking to get the details of all agent activities (non summary). Would IDB the only source to get this data or can this be done in Infomart? ...

PurEngage Cloud in Hybird deployment

Posted By Sivakumar B 02-14-2020 07:55
Found In Egroup: PureEngage Cloud \ view thread
Hi All, I am fairly new to PureEngage cloud and appreciate any help on the following queries Assume I have only IVR functionality setup in PureEngage cloud (Either as Enterprise IVR or PaSS) and rest of the capabilities are on-premise based (PureEngage). I would like to understand how ...

RE: Call disconnects in 32 sec.

Posted By Sivakumar B 01-29-2020 03:14
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ankush, I guess the issue is related to NAT, please check with your firewall team. ------------------------------ SIvakumar ------------------------------

RE: Call disconnects in 32 sec.

Posted By Sivakumar B 01-29-2020 01:54
Found In Egroup: PureEngage On-Premises \ view thread
Just an observation, from the log I can see ACK from SIP server to 54.172.60.3 (Call-ID: 12AF137D-3F38-4E10-9CBC-643F84F4D2F1-1@172.31.17.148) 18:46:32.949: Sending [0,UDP] 474 bytes to 54.172.60.3:5060 >>>>> ACK sip:172.18.61.163:5060 SIP/2.0 From: ;tag=E040053C-9368-4B3C-965C-2D69914D5C7E-5 ...

UCS Customization

Posted By Sivakumar B 07-07-2017 14:31
Found In Egroup: PureEngage On-Premises \ view thread
Hi All, I am looking to customize UCS for an implementation. I would like to know the following By default there are few fields which are displayed in WDE (Phone, Name, Email ID, etc.) are these part of the custom attributes (11- string, 3 date) that we fine in UCS? In WDE we can have nested ...