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Mr. Ivan Ullmann

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RE: ConfigServer HA Between Linux CENTOS and Microsoft Sever 2012

Posted By Ivan Ullmann 02-06-2020 16:28
Found In Egroup: PureEngage On-Premises \ view thread
Edwin, The configuration of your ODBC must be inappropriate. There's no 'SQL Server' configuration found. 15:29:50.991 Std 07002 Execution failure: SQL statement '?', reason '[unixODBC][Driver Manager]Can't open lib 'SQL Server' : file not found ', error code 30 Once your ODBC driver is corrected, ...

RE: ConfigServer HA Between Linux CENTOS and Microsoft Sever 2012

Posted By Ivan Ullmann 02-06-2020 14:04
Found In Egroup: PureEngage On-Premises \ view thread
Edwin, Yes, this works. Did you load the MSSQL driver and the unixODBC software? ------------------------------ Ivan Ullmann Eventus Solutions Group ------------------------------

RE: Call disconnects in 32 sec.

Posted By Ivan Ullmann 01-29-2020 09:02
Found In Egroup: PureEngage On-Premises \ view thread
Ankush, There are a couple of ways you can do this. You can change the [TServer]\sip-address field to your public IP. You can adjust the [TServer]\override-domain- on your trunk. There are other options you could be using situationally, but I think these would be the easiest to implement. ...

RE: Call disconnects in 32 sec.

Posted By Ivan Ullmann 01-28-2020 14:47
Found In Egroup: PureEngage On-Premises \ view thread
Ankush, You should contact customer care to determine where the setting is being generated. I don't have access to your DN, Trunk, or Application configurations to troubleshoot this further. -Ivan ------------------------------ Ivan Ullmann Eventus Solutions Group ----------------------- ...

RE: Call disconnects in 32 sec.

Posted By Ivan Ullmann 01-28-2020 12:47
Found In Egroup: PureEngage On-Premises \ view thread
Ankush, The problem is specifically in your configuration of your SIP Server. The initial INVITE received by your SIP Server to start an outbound communication is this: 18:45:55.045: SIPTR: Received [0,UDP] 946 bytes from 122.169.7.210:5061 ;tag=42B62466-9EBF-402F-BA59-A46159C84EA6-3 To: ...

RE: Call disconnects in 32 sec.

Posted By Ivan Ullmann 01-28-2020 12:28
Found In Egroup: PureEngage On-Premises \ view thread
Ankush, Since the SIP Server is the one brokering the communication path between Twilio and the softphone, the ACK should be going back to SIP Server. I don't know what device 172.31.17.148 is in your communication path, but I can tell you that none of the other messaging appears to be trying to talk ...

RE: Genesys VXML Audio Prompt Streaming

Posted By Ivan Ullmann 01-28-2020 09:44
Found In Egroup: PureEngage On-Premises \ view thread
I believe streaming is officially supported for MCP. From the GVP User's Guide: RTSP Server Support The Media Control Platform supports the following RTSP servers: • RTP transport for MP3 audio format using RTSP. • Darwin Streaming Server v 6.0.3-2 • Helix Server (Columbia) (13.0.0.479) Note: ...

RE: Call disconnects in 32 sec.

Posted By Ivan Ullmann 01-28-2020 09:11
Found In Egroup: PureEngage On-Premises \ view thread
Ankush, I don't know how your environment is built, so I can't say why you're not getting your ACK, but I can see what is happening. You receive a 200 OK from 3.8.78.209:5060 at your softphone. 00:16:01.927| 7224|-i- SIPport[1260,UDP:5061] 972 bytes from 3.8.78.209:5060 ;tag=42B62466-9EBF- ...

RE: Could not parse the request and POST data

Posted By Ivan Ullmann 01-28-2020 08:46
Found In Egroup: PureEngage On-Premises \ view thread
Beatriz, It looks like you're missing a file. /opt/tomcat/tomcatCCES2/temp/upload_192dd7bf_16fe6dc90ac__7ffd_00003537.tmp Which is causing this page org.apache.jsp.src.CALLWS_005fTBCRGA002_005fUPSERT_jsp._jspService(CALLWS_005fTBCRGA002_005fUPSERT_jsp.java:351) To fail. I would open a ticket ...

RE: Call disconnects in 32 sec.

Posted By Ivan Ullmann 01-27-2020 09:20
Found In Egroup: PureEngage On-Premises \ view thread
Ankush, You're missing an ACK from your phone toward your SIP Server. Please examine your PortGo for iOS phone client for remedy. Please see below. I see your carrier, Twilio, responding to your INVITE here: 11:45:02.572: SIPTR: Received [0,UDP] 945 bytes from 54.172.60.2:5060 ;tag=6936CFC3- ...

RE: GWS Anoumous bhehaviour

Posted By Ivan Ullmann 01-26-2020 13:01
Found In Egroup: PureEngage On-Premises \ view thread
Singh, I think because your sip server is treating those numbers like a nailed up connection. Please read the section for nailed up connection in your sip server guide. -Ivan

RE: GRE Enable GC logs and JVM tunning

Posted By Ivan Ullmann 01-15-2020 09:10
Found In Egroup: PureEngage On-Premises \ view thread
Edwin, Try your changes and see if they meet with your needs. If not, I'm afraid I will have to refer you to customer care for further assistance. Thank you, -Ivan ------------------------------ Ivan Ullmann Eventus Solutions Group ------------------------------

RE: GRE Enable GC logs and JVM tunning

Posted By Ivan Ullmann 01-14-2020 15:45
Found In Egroup: PureEngage On-Premises \ view thread
Edwin, According to the documentation I read, here is the following pertinent snippet: The TomcatStarter.ini file contains the java parameters so future changes to Tomcat parameters must be made in this .ini file. This includes setting up Java memory, GC settings etc. So to make the ...

RE: GRE Enable GC logs and JVM tunning

Posted By Ivan Ullmann 01-14-2020 09:45
Found In Egroup: PureEngage On-Premises \ view thread
Edwin, You define the JVM Options inside of setenv.sh like this: jvm_options="-server -Xms2g -Xmx2g -XX:+UseG1GC -XX:MaxGCPauseMillis=200 -XX:ParallelGCThreads=5 -XX:ConcGCThreads=5 -XX:InitiatingHeapOccupancyPercent=10" You define the GC parameters inside of setenv.sh like this: export CATALINA_OPTS=" ...

RE: Who disconnected call [Agent or Customer]

Posted By Ivan Ullmann 01-14-2020 09:34
Found In Egroup: PureEngage On-Premises \ view thread
Noufal, SIP Server has a feature called "Call Release Tracking". It's very simple to enact. [TServer]\releasing-party-report = true This will populate an AttributeExtension key named "ReleasingParty" when there are EventReleased and EventAbandoned events. For ICON, you will need to ...

RE: Differentiated CPN number need to display for manual outbound

Posted By Ivan Ullmann 01-14-2020 09:23
Found In Egroup: PureEngage On-Premises \ view thread
Shivabasappa, You can set the extensions attribute for CPNDigits so that SIP Server overrides them. You can do this one of two ways: Variable Example: var_ExtensionsAttribute = (extensions:('CPNDigits':' ')) Function Example: _genesys.queue.translationOve ...

RE: RONA definition

Posted By Ivan Ullmann 01-13-2020 09:08
Found In Egroup: PureEngage On-Premises \ view thread
Yvgeni, The simplest way I know of to produce a RONA behavior is to build one. Typically, I have configured my SIP Server with "No-Answer Supervision", and written a strategy to produce whatever RONA behavior I was looking to adapt, although that is not strictly the only option provided to you. ...

RE: Method Not Allowed deploying SCREEN RECORDING in GIR

Posted By Ivan Ullmann 01-07-2020 09:35
Found In Egroup: PureEngage On-Premises \ view thread
Sebastian, I would recommend that you open a ticket with Genesys with respect to the procedure that failed. Thank you, -Ivan ------------------------------ Ivan Ullmann Eventus Solutions Group ------------------------------

RE: Method Not Allowed deploying SCREEN RECORDING in GIR

Posted By Ivan Ullmann 01-07-2020 09:14
Found In Egroup: PureEngage On-Premises \ view thread
Sebastian, It would appear as though your WebDAV setup is returning a 405 Method Not Allowed when processing /internal-api/screen-recordings. Have you finished configuring your storage credentials for IRWS? You will be required to send URL data to the IRWS services to complete. Configuring the ...

RE: IRD Passing extra digit as next menu option

Posted By Ivan Ullmann 12-12-2019 15:54
Found In Egroup: PureEngage On-Premises \ view thread
Sowmya, The problem is that you're not using a terminator digit to tell the system the difference between a 6 and 7 digit entry. If someone's entering 6 digits, then immediately trying to navigate a menu, the IVR can't tell the difference because to it, it's a valid 7 digit entry. You'd have to tell ...