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Mr. Amauri de Oliveira

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RE: Infomart reporting issue

Posted By Amauri de Oliveira 10-09-2018 09:38
Found In Egroup: PureEngage On-Premises \ view thread
By reading quickly the piece of logs that you shared, seems its complaining about the IDB. Could you please confirm: 1. That you ran the script to update your IDB for GIM 2. That your GIM_ETL database user has permissions on the ICON(s) Schemas ? Let us know if it works for you. Cheers. ...

RE: Infomart reporting issue

Posted By Amauri de Oliveira 10-09-2018 09:28
Found In Egroup: PureEngage On-Premises \ view thread
Hello. Could you please share the following: Complete set of GIM_ETL Logs GIM_ETL Options GIM_ETL Connections GIM DAP Configuration options ICON Configuration Options (All ICONs) ICON DAP Configuration options (print of the tab where ou specify the db details and the annex tab options as well) ...

RE: What is the easiest way to monitor/stop/start Tomcat on Linux in SCI?

Posted By Amauri de Oliveira 10-08-2018 09:11
Found In Egroup: PureEngage On-Premises \ view thread
Hello There. I think you can configure tomcat startup.sh default script as a 3rd party server in CME. If it does not work 100% simply wrap the startup commands in another bash script and add as a 3rd party server in cme. It might require some scripting to fit your needs. There is a default startup ...

RE: Nuance Alternatives

Posted By Amauri de Oliveira 09-28-2018 08:09
Found In Egroup: PureEngage On-Premises \ view thread
Hello Rafael and Herve. Thanks for the suggestions. Herve, by any chance, do you know if the Acapela solution support the MRCP protocol ? ------------------------------ Amauri de Oliveira Alctel Telecom http://amaurioliveira.com ------------------------------

RE: Session persistence between callflows and subcallflows

Posted By Amauri de Oliveira 09-27-2018 18:19
Found In Egroup: PureEngage On-Premises \ view thread
At the end I kept my JSON session variable as a project variable. This because I had issues with my session object apparently being replicated across subworkflows. After implementing this small design change, the JSON approach that Todd described above are working fine and consistently. Perhaps Im still ...

Nuance Alternatives

Posted By Amauri de Oliveira 09-21-2018 06:13
Found In Egroup: PureEngage On-Premises \ view thread
Does anybody know an alternative to Nuance TTS ? preferably something very cheap or open source as it is just for very small TTS. Thanks in advance. ------------------------------ Amauri de Oliveira Alctel Telecom http://amaurioliveira.com ------------------------------

RE: Not able to read web service /web request output from Genestys composer voice application

Posted By Amauri de Oliveira 09-12-2018 11:24
Found In Egroup: PureEngage On-Premises \ view thread
Hello there. I think the problem is the response from your web service: ( "CheckBackendResponse":( "xmlns":"http://tempuri.org/", "CheckBackendResult":"(\"status\":\"Success\",\"message\":\"valid\",\"responseId\":\"5b97b9ea7aaf613ec45b61a2\")" ) ) Try the followig: Try with a different ...

RE: Print scxml/vxml statements using Ecma script and loops

Posted By Amauri de Oliveira 09-06-2018 06:43
Found In Egroup: PureEngage On-Premises \ view thread
Hi Todd. Thanks for the suggestion. I didn´t have time to try iit yet as I´m busy with another "code" now, perhaps I will give it a go and let you guys know ASAP. Cheers ------------------------------ Amauri de Oliveira Alctel Telecom http://amaurioliveira.com -------------------------- ...

RE: Print scxml/vxml statements using Ecma script and loops

Posted By Amauri de Oliveira 09-05-2018 05:16
Found In Egroup: PureEngage On-Premises \ view thread
It works partially with the . Partially because I can only use the ecma script variables in certain types of tags. For example, the ones in green below are working fine, perhaps mcp does not allow me to do the same on the ones in red (Unlesss I´m doing something wrong). var parameters = (); ...

RE: Print scxml/vxml statements using Ecma script and loops

Posted By Amauri de Oliveira 09-04-2018 13:04
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jim. Thanks for your reply. After some research I found the same that you suggested and it works in parts. In fact you can use the in some occasions and it works fine, perhaps I was also interested in changing the attributes inside vxml objects for variables. but it does not work well with the ...

RE: Dynamic Menu Options Composer

Posted By Amauri de Oliveira 09-01-2018 04:41
Found In Egroup: PureEngage On-Premises \ view thread
Hello there. I was trying to achieve the same thing. if you are trying to just play announcements, you can create a loop,in your call flow and iterate trough an array. On the prompt configuration, you set it to variable and target the array element containing the current prompt. If if you need ...

Print scxml/vxml statements using Ecma script and loops

Posted By Amauri de Oliveira 09-01-2018 04:28
Found In Egroup: PureEngage On-Premises \ view thread
Hello all. Does anyone knows how to create loops inside ecma script to print scxml or vxml ? The idea is to iterate through an array of prompts and play each one of them. ------------------------------ Amauri de Oliveira Alctel Telecom http://amaurioliveira.com ---------------------------- ...

RE: Session persistence between callflows and subcallflows

Posted By Amauri de Oliveira 09-01-2018 04:22
Found In Egroup: PureEngage On-Premises \ view thread
Hi Todd, thanks a lot for your reply once again. the problem that I'm facing at the moment appears to be in ORS. Basically, if you pass an object to a subworkflow, then assign something's o it, it should work for the first time, perhaps if you try to change your recently created "element" inside ...

RE: Session persistence between callflows and subcallflows

Posted By Amauri de Oliveira 08-30-2018 11:30
Found In Egroup: PureEngage On-Premises \ view thread
Doing some more work on this. I noticed that I can´t simply update values inside my arrays by simply calling object.key = value. How are you guys doing this ? ------------------------------ Amauri de Oliveira Alctel Telecom http://amaurioliveira.com ------------------------------

RE: Session persistence between callflows and subcallflows

Posted By Amauri de Oliveira 08-27-2018 13:30
Found In Egroup: PureEngage On-Premises \ view thread
Hello Todd. I´m convinced that a mix of workflows and callflows is the best out of the best that we can get from it at the current status. I´m trying to keep most of the logic on the routing application and call gvp just when I need to interact with the user. It still use the attach data approach ...

RE: Serving prompts in composer routing applications.

Posted By Amauri de Oliveira 08-27-2018 13:25
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jason. Yes I remember that, RSYNC can be an option as well, perhaps I was looking for a way to do it via application server ex. tomcat. For pure vxml applications you can store the audio prompts under the project Resources folder, perhaps apparently, this is not possible with orchestration server ...

Serving prompts in composer routing applications.

Posted By Amauri de Oliveira 08-24-2018 07:59
Found In Egroup: PureEngage On-Premises \ view thread
Hello There. Working with Composer routing applications I noticed that you need to serve anoucements via mcp copying them manually to the mcp folders across all the mcps on your environment. I´m wondering if anybody found a way to serve them as application resources (as we do with composer gvp applications). ...

RE: Session persistence between callflows and subcallflows

Posted By Amauri de Oliveira 08-23-2018 09:29
Found In Egroup: PureEngage On-Premises \ view thread
Thanks Todd. Giving the complexity of the application that I'm working at the moment, I'm assuming that a more efficient approach would be develop the entire "IVR / routing using a "routing application/workflows/scxml" rather than exchange data between Worflows and callflows . I would like to take ...

RE: Session persistence between callflows and subcallflows

Posted By Amauri de Oliveira 08-22-2018 14:57
Found In Egroup: PureEngage On-Premises \ view thread
Hello Todd. I tried your approach and its working fine for me, perhaps I found a problem while passing tje JSON object to a callflow as a parameter. If I print the JSON object on the workflow prior to pass it to a callflow as a parameter, everything appears to be fine, perhaps if I log the input parameter ...

RE: Session persistence between callflows and subcallflows

Posted By Amauri de Oliveira 08-21-2018 14:09
Found In Egroup: PureEngage On-Premises \ view thread
Hello Todd. spot-on mate! Outstanding response. I will give it a try on my lab and see how it goes. Thanks a lot Cheers ------------------------------ Amauri de Oliveira Alctel Telecom ------------------------------