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David Starnes

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RE: GIA / GAAP Point GIA at existing FlexNet that is Running on another Server

Posted By David Starnes 03-17-2021 09:29
Found In Egroup: PureEngage On-Premises \ view thread
Ahmed, No, I never got this to work. In the end, I had to get a license file that was keyed to the specific GIA/GAAP host. David ------------------------------ David Starnes Voxai Solutions Inc. ------------------------------

RE: How to limit the number of Router-Seat licenses URS checks out.

Posted By David Starnes 09-16-2019 09:57
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I think I found the answer. I discovered this through observation. It seems that only one URS checks out router-seat licenses and then all other URSs share the licenses. I came to this conclusion based on a few things. 1. There was a case that indicated that URSs are in a cluster. 2. As of URS ...

How to limit the number of Router-Seat licenses URS checks out.

Posted By David Starnes 09-13-2019 14:14
Found In Egroup: PureEngage On-Premises \ view thread
I need to limit the number of router-seats that a URS checks out at startup from the license manager. What is the option for this? By default, URS will check out 9999 licenses. This is fine if you have unlimited router-seat licenses. But if you have less than 9999 total licenses and you run multiple ...

RE: GIA / GAAP Point GIA at existing FlexNet that is Running on another Server

Posted By David Starnes 08-07-2019 09:54
Found In Egroup: PureEngage On-Premises \ view thread
Ivan, Thanks for the confirmation. I opened a ticket this morning. I will add to the ticket and ask specifically about the documented process in the config files. David Starnes Voxai Solutions Inc. ------------------------------ David Starnes Voxai Solutions Inc. ----------------------- ...

RE: Pulse 8.5 Name Column in Widget

Posted By David Starnes 08-06-2019 16:03
Found In Egroup: PureEngage On-Premises \ view thread
Eric, An approach I just figured out is to create a DN Group of type=acd queue. Then add the single VQ to the DN group. Then select the DN group in the Pulse widget. The displayed name is the name of the DN group. Hope this helps. David Starnes Voxai Solutions ------------------------------ ...

GIA / GAAP Point GIA at existing FlexNet that is Running on another Server

Posted By David Starnes 08-06-2019 14:26
Found In Egroup: PureEngage On-Premises \ view thread
I have installed a GIA 9.0 instance along side an existing GIA 3.6 instance. These are both lab instances. There is a FlexNet instance running on the GIA 3.6 host. I want to configure the GIA 9.0 GUI instance so that it gets its licenses from the FlexNet on this other host, instead of trying to get the ...

RE: GIR IVR Recording VXML Syntax Not Working

Posted By David Starnes 04-03-2019 08:50
Found In Egroup: PureEngage On-Premises \ view thread
While making my previous response, I noticed that the documentation I was referencing was for 8.5.2. I looked at the release notes to see if XML based IVR recording was mentioned on a particular release. I found what appears to be a reference on 8.5.212.03. Some of the primary new features added in ...

RE: GIR IVR Recording VXML Syntax Not Working

Posted By David Starnes 04-03-2019 08:37
Found In Egroup: PureEngage On-Premises \ view thread
Sai, The use of the Log to control IVR recording is described in the GIR Solutions Guide. Here is the link. https://docs.genesys.com/Documentation/CR/8.5.2/Solution/IVRRecording Here is a snippet from the guide that describes what I am trying to do. Controlling Recording with VoiceXML The syntax ...

RE: GIR IVR Recording VXML Syntax Not Working

Posted By David Starnes 04-02-2019 12:24
Found In Library: PureEngage On-Premises

RE: GIR IVR Recording VXML Syntax Not Working

Posted By David Starnes 04-02-2019 12:24
Found In Egroup: PureEngage On-Premises \ view thread
Sai, There is another IVR Profile that implements GIR recording. It is named ivr_recording and is currently used with Trunk based recording. I have attached a screenshot of this profile. However, based on how I read the GVP log file, when it executes the "log" block, it appears to fail immediately. ...

RE: GIR IVR Recording VXML Syntax Not Working

Posted By David Starnes 04-01-2019 19:24
Found In Egroup: PureEngage On-Premises \ view thread
Thank you to all for the replies. And sorry that it took so long for me to make a reply. Based on Ivan's response I have changed my code to use the IVR Recording block. It does generate the same VXML that is listed in the doco. I also added the option Sai specified to the default IVR profile. I aslo ...

RE: GIR IVR Recording VXML Syntax Not Working

Posted By David Starnes 04-01-2019 19:23
Found In Library: PureEngage On-Premises

RE: GIR IVR Recording VXML Syntax Not Working

Posted By David Starnes 03-22-2019 10:26
Found In Egroup: PureEngage On-Premises \ view thread
I have attached the complete VXML in case you need to see the larger flow. Here is the snippet of the generated VXML that attempts to trigger the recording. start; ------------------------------ David Starnes Voxai Solutions Inc. ----------- ...

RE: GIR IVR Recording VXML Syntax Not Working

Posted By David Starnes 03-22-2019 10:25
Found In Library: PureEngage On-Premises

GIR IVR Recording VXML Syntax Not Working

Posted By David Starnes 03-22-2019 00:39
Found In Egroup: PureEngage On-Premises \ view thread
I am attempting to implement GIR recording for an IVR. I am attempting to use the VoiceXML approach outlined in the GIR guide in the section titled "Controling Recording with VoiceXML". The guide give an example VXML of start; The guide says "This value informs ...

RE: Why can't I see Route Points in Queue KPI Widget

Posted By David Starnes 10-05-2017 18:10
Found In Egroup: PureEngage On-Premises \ view thread
I found that the issue is with the Chrome browser. I am using Chrome 61.0.3163.100. In the chrome browser, selecting an option from the list does not seem to fire the chang event and thus it remains on the current/default choice. I tried using IE 11.608.15063.0 and it workd as expected with no issue ...

Why can't I see Route Points in Queue KPI Widget

Posted By David Starnes 10-03-2017 18:15
Found In Egroup: PureEngage On-Premises \ view thread
I am adding the Queue KPI widgit to my dashboard. On the object seletion tab of the widgit, I only see my DN Groups. I cannot get it to show me Queues or routepoints, I try to select the RoutPoint or Queue options from the dropdown list, but I am returned to the DNGroup option. I am logged in with a ...