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Hi All, We are migrating WFM v7.6 to 8.5, We need to migrate Database also. What are the steps to migrate the WFM database from 7.6 to 8.5. Thanks in advance. Regards, Madhu

Hi All, We are migrating WFM v7.6 to 8.5, We need to migrate Database also. What are the steps to migrate the WFM database from 7.6 to 8.5. Thanks in advance. Regards, Madhu

Hi All, Do you know the advantages Pros and Cons of Pulse over CCpulse. Ofcourse i have gone through the Tech Tutorial 94 (Pulse 8 5 Best Practices and Common Questions). But i need to describe to customer to go on with Pulse. Some Cons of Pulse over CCpulse are: 1. Refresh Time is minimum 10 ...

Thanks Aslam, I need little in depth, For example, If a agent accepts Email interaction at 10:00 and Chat at 10:02 (simuntanous interaction) and the agent closed the Email interaction at 10:05 and Chat interaction at 10:07. But the agent actively on email from 10:00 to 10:01 (closed this interaction ...

Say if agent accepts Chat and email interaction simultaneously.Will it calculate total time(Start and end time of interaction) spent on interactions seperately or will it calculate time actively spent on each interaction.

We are migrating WFM v7.6 to v8.5.0. Is the Oracle 12c is compatible with WFM8.5.0.

Hi, We are trying to build a system to feed the Interactinv Volume, AHT and Skill data to WFM data base to do the forecast frm external sources. Is is possible to to do the forecast for non genesys agents. Is web API attributes can be modified/add additional attributes.