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Hi Michael, Based on your first example (agent is on an inbound call, and the outbound call "overrides" it), it sounds like there might be an issue with the Utilization settings. If you go to Admin->Contact Center->Utilization https://apps.mypurecloud.com/directory/#/admin/admin/organi ...

Hi Jonathan, I've used the same outbound flow for lots of different campaigns, that all had different contact lists. I'm assuming you are referring to the Contact List that you set under "Outbound Settings" in the Outbound Call flow. What I've found is that you don't need to change this field, ...

Rogier, Check the right side of that "Field Permissions" Tab. I think you may also have to edit the "Related User's" section. Click on the picture, which should deselect the user themselves from editing the field. Not sure why we have to do both, but see if that works. The way ...

Hi Rogier, To remove their access you need to change the permissions on each profile field. You can do this from Admin->Directory->Profile Fields. From there, select the field you want to edit ,and go to "Edit Field": Name - General Location - Location From there, you can go ...