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We are trying to deploy GAX pulse plugin but we see an error of jackson/JsonFactory. We even tried importing jar files w.r.t jackson but nothing seems to help start pulse right now. Can someone please suggest a way around this ? #Reporting/Analytics ------------------------------ Kumar Gaurav ...

Is it possible for supervisors to listen to the recordings of current call while agent is still on call using Genesys Interaction Recording ? is this possible using speechminer? ------------------------------ Kumar Gaurav Moksa Technologies Pvt. Ltd. ------------------------------

Hi Fabian, My ORS Ver. 8.1.400.55. Need clarifications from your end: 1.Are you using external cassandra for GWE? 2.Are you using cassandra for ORS ?

Hi Fabian, I am yet to resolve this issue as it is still persistent for me. I have tried few modifications but issue is there. Please share any solution if you come cross and i will do the same.

Do you have any suggestion as to what could be the solution for this issue?

As per GMS log: unable to contact GMS on port (****). Please check web_port option in GMS Configuration. Web_port is configured in GMS option. Service UI is working and even application is running but this error persists in the log.

While implementing SSL for GMS, https port was changed in jetty-https.xml but GMS is unable to start on that port. Also same port was added as web_port. Error can be seen in the log which says "Unable to conncet to GMS on port ####" The port is not blocked by firewall. Please suggest any measure to ...

Message EventInteractionSubmitted received from 'IXNServer' attr_extension [list, size (unpacked)=145] = 'ReportingEventSequenceNumber' [str] = "35392562" attr_actor_type [int] = 3 [MEDIA SERVER] attr_actor_media_server_id [str] = "Ixn Server Client (GWE_Node)" attr_event_time [str] = "20 ...

Interaction is submitted in ORS and can be seen in the log but there is no further processing of SCXML hosted on that particular interaction queue. E.g Webengagement.Qualified interaction is submitted to ORS but SCXML hosted on this queue is not executed by ORS hence there is no engagement session available. ...