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Mr. Mohammed Adel

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RE: Steps to reboot Config Server

Posted By Mohammed Adel 11-02-2019 02:34
Found In Egroup: PureEngage On-Premises \ view thread
Hi, From GAX/GA/SCI you can stop the primary node , wait for 3-5 minutes till backup node get running in primary state. or using command line (which i don't prefer) Windows - search for task using Task Manager then kill it Linux - type below commands which also going to kill your process ...

RE: Pulse 9.0 Alerts Query

Posted By Mohammed Adel 10-18-2019 06:16
Found In Egroup: PureEngage On-Premises \ view thread
Certainly, it will not be effective like CCPulse but it works. check attached ------------------------------ Mohammed Adel IST Networks - Saudi Arabia ------------------------------

RE: Pulse 9.0 Alerts Query

Posted By Mohammed Adel 10-18-2019 06:15
Found In Library: PureEngage On-Premises

RE: DR Questions for Emails Interactions

Posted By Mohammed Adel 05-25-2019 06:11
Found In Egroup: PureEngage On-Premises \ view thread
Thanks all for your responses, actually I have read all documentation which you have mentioned but still not convinced that it will work with offline interactions (like email) as Jakub mentioned. I still not have the practical experience and just try to design the solution, that's why i have initiated ...

DR Questions for Emails Interactions

Posted By Mohammed Adel 05-16-2019 09:57
Found In Egroup: PureEngage On-Premises \ view thread
Hello Does anyone has an experience for delivering Disaster Recovery for Digital Channels (especially Email Server) the documentation is not helpful in this subject as I have a lot of questions such as:- 1- During DR activity, how we can deal with submitted emails (emails waiting to be assigned, ...

RE: Enable GMS for https

Posted By Mohammed Adel 12-08-2018 07:06
Found In Egroup: PureEngage On-Premises \ view thread
Hi Eystein, The customer should provide .key and .crt files related to GMS server in which .crt is signed by any third party SSL verifier. After you obtain the .crt and .key file Please follow below steps 1. Download openssl library 2. Extract attached rar package to directory openssl ...

RE: How to fetch the Call Recording by the API call

Posted By Mohammed Adel 08-15-2018 06:02
Found In Egroup: PureEngage On-Premises \ view thread
i have tried in my lab and took needed screenshots , make sure you have IRWS installed properly Good Luck! Create a user and configure related options Using PostMan \ RestAPI tools Get the username and password in Base64 Format Change the IP & Call ID & Authentication ...

RE: Session persistence between callflows and subcallflows

Posted By Mohammed Adel 08-12-2018 08:52
Found In Egroup: PureEngage On-Premises \ view thread
it seems you are talking about advanced topic , why you don't just rely on attached data ? ------------------------------ Mohammed Adel IST Networks - Saudi Arabia ------------------------------

RE: Apache Tomcat 7.0.9 Setup for Composer in Eclipse Mars.2

Posted By Mohammed Adel 08-12-2018 08:51
Found In Egroup: PureEngage On-Premises \ view thread
Hi Yaksh, Did you use Tomcat which comes with Composer or trying to use separate one ? also make sure that Tomcat configuration is properly set in Composer (Windows -> Preferences -> Tomcat) ------------------------------ Mohammed Adel IST Networks - Saudi Arabia ----------------------- ...

RE: [PULSE] - currently handled calls

Posted By Mohammed Adel 08-12-2018 08:46
Found In Egroup: PureEngage On-Premises \ view thread
Hi Cédric, i think it can be done from Agent view , as from VQ prespective calsl which leavs the queue determined as "Diverted" then maybe it can be "Anwered" or "Abandoned" or "Cleared" take a look on Agent Login Template on Pulse , then use "Current Status" Column ------------------------------ ...

RE: Cassandra start, stop and restart from SCI

Posted By Mohammed Adel 07-31-2018 07:40
Found In Egroup: PureEngage On-Premises \ view thread
Hi Lakshmanakumar , i don't have it but usually the main issues is the user permissions , make sure that the use which you have used to run the LCA has the needed OS permissions ------------------------------ Mohammed Adel IST Networks - Saudi Arabia ------------------------------

RE: How to convert Email Business process to Composer workflow

Posted By Mohammed Adel 07-28-2018 06:49
Found In Egroup: PureEngage On-Premises \ view thread
Hi Shawn, yes , just follow this link ------------------------------ Mohammed Adel IST Networks - Saudi Arabia ------------------------------

RE: How to convert Email Business process to Composer workflow

Posted By Mohammed Adel 07-28-2018 06:46
Found In Egroup: PureEngage On-Premises \ view thread
Thanks Jim , however it's too confused for partners as Email workflows is used by Genesys PS while it's not available for partners ------------------------------ Mohammed Adel IST Networks - Saudi Arabia ------------------------------

How to convert Email Business process to Composer workflow

Posted By Mohammed Adel 07-25-2018 07:09
Found In Egroup: PureEngage On-Premises \ view thread
How to convert Email Business process to Composer workflow without builidng everything from scratch , any ideas ? ------------------------------ Mohammed Adel IST Networks - Saudi Arabia ------------------------------

RE: What is the best , using IXN WS Capture Point or GMS Open Media API ?

Posted By Mohammed Adel 07-22-2018 11:51
Found In Egroup: PureEngage On-Premises \ view thread
Thanks a lot Jim for detailed explanation , appreciated ! ------------------------------ Mohammed Adel IST Networks - Saudi Arabia ------------------------------

RE: Send Transcript check box in Genesys Widgets

Posted By Mohammed Adel 05-21-2018 04:30
Found In Egroup: PureEngage On-Premises \ view thread
adding to what Andrey has posted , make sure that needed blocks should be configured in IRD\Composer workflows to allow sending transcript to customers ------------------------------ Mohammed Adel IST Networks - Saudi Arabia ------------------------------

What is the best , using IXN WS Capture Point or GMS Open Media API ?

Posted By Mohammed Adel 03-28-2018 05:56
Found In Egroup: PureEngage On-Premises \ view thread
Dears Need your advise on below , Please! Which the best in terms of Performance , security & Products Roadmap ? why ? submitting new interactions to new Media type by using IXN Webservice Capture Point (SOAP) or GMS Open Media API (REST) ? https://docs.genesys.com/Documentati ...

RE: Pulse 8.5 formulas and functions

Posted By Mohammed Adel 03-23-2016 07:50
Found In Egroup: PureEngage On-Premises \ view thread
Thanks Roger for your help , i have an issue with getting Mod of a percentage value. i need to calcuate the custom SLA formula as per follwoing but display of output like = 98.18181818181 but it should 98.2% how to do this ? if ((Data.Entered.Value - Data.Abanoned_less_20sec.Value) != 0) Result ...