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Yeah, monitor is really the only thing you can do for remote. Or go through past interaction recordings with screen recordings. ------------------------------ Lisa Calandra Messer LLC ------------------------------

Hi Nicholas (Are you in Bethlehem, PA? I'm from Nazareth, PA!)- I train agents and found the best solution is to have aux jack headphones/earbuds for both agents and purchase an aux splitter. I found cheap ones on Amazon. Then the trainer agent will have to set up a new audio profile for the splitter. ...

Hi, thank you!! Taste of Raleigh, please! ------------------------------ Lisa Calandra Messer LLC ------------------------------

Thanks for creating this! Looking forward to being in the loop on new features and fixes. ------------------------------ Lisa Calandra Messer LLC ------------------------------

I'll take 4/7 please​ ------------------------------ Lisa Calandra Messer LLC ------------------------------

Found this while searching for the same answer myself. I tried putting a space, then x, then the extension right after the main number and it seems to work. The sample csv they have is wrong- it shows that you put an x with the extension and no space. ------------------------------ Lisa C - ...