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    Genessentials - Week of May 11th, 2026

    By: Jason Kleitz , 5 days ago
    Posted in: Welcome Community

    Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New BETA Opportunities, Register Below: WebRTC Alerting Leader - Support for multiple WebRTC clients Chrome OS Screen ...

    4 people like this.
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    Deprecation Update - ACD Chat v2.0 - Chat Widgets 1.1 ...

    By: Developer Community , one year ago
    Posted in: Genesys Cloud - Developer Announcements!

    Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...

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    Upcoming Content Retirement - Agent Assist Courses

    By: Ronan Conneely , yesterday
    Posted in: Certification and Training

    Hi All! This is a notification to inform all learners that we will be retiring Agent Assist courses on the Education platform as of the 1st of June, 2026. The following courses are impacted: Genesys Cloud: AI - Agent Assist - Analytics and Best ...

    1 person likes this.

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