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    New Q&A Show, New Genesys Cloud Copilot!

    By: Nicole Milliken , 3 days ago
    Posted in: Genesys Cloud - Main

    For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

    8 people like this.
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    Trivia Tower: Sustainability is LIVE!

    By: Nicole Milliken , 3 days ago
    Posted in: Genesys Casual

    Head on over to the Trivia Tower to play in the new event. The topic is "Sustainability" in honor of Earth Day. No Googling, please! We want this to be fair for everyone. You have until Friday, April 24th to get your answers in. Winner with most ...

    3 people like this.
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    🎯 New Release: Increased PG to SG Limits, Added ...

    By: Belinda Herrera , 5 days ago
    Posted in: Workforce Engagement Management

    Enhancements to Capacity Planning Flexibility & Forecasting Horizon 🚀Enhancements to Capacity Planning Flexibility & Forecasting Horizon We're rolling out several enhancements to Capacity Planning and Staffing Configuration designed to ...

    3 people like this.

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