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    Genesys Cloud WEM: Automated Inline Surveys for Messaging ...

    By: Jenna Berris , yesterday
    Posted in: Workforce Engagement Management

    To learn more, visit our library entry here . #CustomerSurveys ------------------------------ Jenna Berris Product Marketing Manager, WEM ------------------------------

    2 people like this.
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    Deprecation Update - ACD Chat v2.0 - Chat Widgets 1.1 ...

    By: Developer Community , 10 months ago
    Posted in: Genesys Cloud - Developer Announcements!

    Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...

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    Data Loss in Analytics Aggregate user events for Long-Duration ...

    By: Jaganathan Balraj , 2 hours ago
    Posted in: Genesys Cloud - Main

    Configured AWS EventBridge to receive events from v2.analytics.users.{id}.aggregates we observed that some user events are missing when an agent remains in the same status for more than five 30-minute intervals and then changes their status. In such ...

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