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Latest Discussions

  • Profile Picture

    New Q&A Show, New Genesys Cloud Copilot!

    By: Nicole Milliken , 3 days ago
    Posted in: Genesys Cloud - Main

    For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

    8 people like this.
  • Profile Picture

    Trivia Tower: Sustainability is LIVE!

    By: Nicole Milliken , 3 days ago
    Posted in: Genesys Casual

    Head on over to the Trivia Tower to play in the new event. The topic is "Sustainability" in honor of Earth Day. No Googling, please! We want this to be fair for everyone. You have until Friday, April 24th to get your answers in. Winner with most ...

    3 people like this.
  • Profile Picture

    Happy Earth Day- What "green" activities do you do ...

    By: Nicole Milliken , 3 days ago
    Posted in: Genesys Casual

    Hi Everyone! Today is Earth Day and in honor of our global mother earth, I wanted to ask you: What green initiatives do you take part in to make a difference? Answer this question and you'll get three (3) extra points in our Sustainability ...

    10 people like this.

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Join the Genesys Customer Advocacy Program (GCAP). You can earn points for your company that are redeemable for a host of Genesys benefits. As a member of the GCAP community, we help promote your CX transformation initiatives, deliver insights into industry news and trends, and facilitate networking with other thought leaders and peers.

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