Genesys Cloud - Main

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product experts on the topic. This feature went live on April 20th, 2026, so it's ready for you to implement. A huge thank you to @Angelo Cicchitto, @Anthony Romero and @David Kempl for sharing your expertise!

Chapters: 
0:00 - 0:30: Intro
0:31 - 6:02: Deck presentation on Async Messaging
6:03 - 10:55 - Demo of Async Messaging
10:56 - 18:22: Q&A Session 1
8:23 - 18:42: Outro

Resource Links: 
Messenger Configuration Guide:
https://help.genesys.cloud/articles/configure-messenger/

Web Messaging Customer Stories:
https://www.genesys.com/customer-stories?tax_capability=web+messaging

10 Web Messaging and In-App Features You Need Now:
https://www.genesys.com/blog/post/10-web-messaging-and-in-app-features-you-need-now

#CommunityVideos(TAM,QA,etc.)

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

How far behind is Open Messaging in comparison? Eg the Guest Session configuration, will that be coming to Open Messaging or will that remain at 72hours?

Hello Anton, 

Open Messaging integrations remain limited to the 72-hour maximum threading timeline configuration. If you need something like this it might be worth looking in the ideas lab. I don't see anything like this currently.