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  • 1.  Q&A Show: New Async Messaging Feature!

    Posted 06-09-2026 11:41
    Edited by Nicole Milliken 06-09-2026 14:33

    Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product experts on the topic. This feature went live on April 20th, 2026, so it's ready for you to implement. A huge thank you to @Angelo Cicchitto, @Anthony Romero and @David Kempl for sharing your expertise!

    Chapters: 
    0:00 - 0:30: Intro
    0:31 - 6:02: Deck presentation on Async Messaging
    6:03 - 10:55 - Demo of Async Messaging
    10:56 - 18:22: Q&A Session 1
    8:23     - 18:42: Outro

    Resource Links: 
    Messenger Configuration Guide:
    https://help.genesys.cloud/articles/configure-messenger/

    Web Messaging Customer Stories:
    https://www.genesys.com/customer-stories?tax_capability=web+messaging

    10 Web Messaging and In-App Features You Need Now:
    https://www.genesys.com/blog/post/10-web-messaging-and-in-app-features-you-need-now


    #CommunityVideos(TAM,QA,etc.)

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    Nicole Milliken
    Senior Online Community Video Specialist
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  • 2.  RE: Q&A Show: New Async Messaging Feature!

    Posted 22 days ago

    How far behind is Open Messaging in comparison? Eg the Guest Session configuration, will that be coming to Open Messaging or will that remain at 72hours?



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    Anton Vroon
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  • 3.  RE: Q&A Show: New Async Messaging Feature!
    Best Answer

    Posted 22 days ago

    Hello Anton, 

    Open Messaging integrations remain limited to the 72-hour maximum threading timeline configuration. If you need something like this it might be worth looking in the ideas lab. I don't see anything like this currently. 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 4.  RE: Q&A Show: New Async Messaging Feature!

    Posted 13 days ago

    Hey Cameron,

    thank you on pointing out this. When exactly is the 72-hour max thread timeline "re-started". Is it when the customer sends again an inbound message or is it also "re-started" when the customer would receive an message from service center, especially for the open-messaging-scenario.

    Thank you for clarifying this, very much appreciated.



    ------------------------------
    BR,
    Uzay
    ------------------------------

    Original Message


  • 5.  RE: Q&A Show: New Async Messaging Feature!

    Posted 14 days ago

    Great demo. We had a couple of customers requesting this so really cool it is here!



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    Jonathan Nolan
    President
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  • 6.  RE: Q&A Show: New Async Messaging Feature!

    Posted 4 days ago

    Thanks and great deck presentation.



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    Raja Sridhar Nagella
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  • 7.  RE: Q&A Show: New Async Messaging Feature!

    Posted 4 days ago

    Nice to Watch.



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    Rohit Yadav
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  • 8.  RE: Q&A Show: New Async Messaging Feature!

    Posted 3 days ago

    Thankyou for the Nicole Milliken



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    Satish Huzuru
    Infra Transformation Associate Manager
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  • 9.  RE: Q&A Show: New Async Messaging Feature!

    Posted 19 hours ago

    Thankyou for the info Nicole Milliken



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    Satish Huzuru
    Infra Transformation Associate Manager
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