Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product experts on the topic. This feature went live on April 20th, 2026, so it's ready for you to implement. A huge thank you to @Angelo Cicchitto, @Anthony Romero and @David Kempl for sharing your expertise!
Chapters:
0:00 - 0:30: Intro
0:31 - 6:02: Deck presentation on Async Messaging
6:03 - 10:55 - Demo of Async Messaging
10:56 - 18:22: Q&A Session 1
8:23 - 18:42: Outro
Resource Links:
Messenger Configuration Guide:
https://help.genesys.cloud/articles/configure-messenger/
Web Messaging Customer Stories:
https://www.genesys.com/customer-stories?tax_capability=web+messaging
10 Web Messaging and In-App Features You Need Now:
https://www.genesys.com/blog/post/10-web-messaging-and-in-app-features-you-need-now
#CommunityVideos(TAM,QA,etc.)
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Nicole Milliken
Senior Online Community Video Specialist
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