Introduction. The Genesys Customer Advocacy Program (“GCAP”) is a program to incentivize GCAP participants to share experiences, information, and feedback about the Genesys services. This program is available to employees of all Genesys customers in good standing, as well as prospects and partners. There is no cost to join.
Enrollment. Enrollment in GCAP is done by an individual (“Participant”), and not by the company or account that is a Genesys customer. This means that these terms are binding on the Participant as an individual, and not on the Participant’s employer. Participants may join GCAP by completing the following steps:
- The individual completes the first enrollment form activity and submits for verification.
New members will receive an email confirming enrollment in the program. This email contains a link to the GCAP portal for participation. Genesys shall determine the eligibility of any Participant for GCAP in its sole discretion. Please note that a business email address must be used.
Participation. Details on how Participants engage with the platform are included within the program documentation. Individuals who belong to a Genesys business partner organization are allowed to engage in the GCAP platform through activities but are not allowed to receive rewards assigned to their advocacy tier or redeem points for rewards.
Benefits. Participants earn points for various activities in GCAP (“Points”). The GCAP program includes multiple levels of benefits (“Levels”) based on the total points earned in a calendar year. Advancement to higher Levels and the corresponding benefits are determined by the points thresholds outlined on the program page. Benefits at each Level are subject to change at our discretion.
Expiration of Points: Lifetime program points earned in GCAP will always be maintained. Annual points earned and Level status will be reset annually at the end of the calendar year. Participants must re-earn points and achieve Levels each year to maintain or advance their status. Any unused points will expire December 31st of the year following the year in which they were earned.
Program Changes. Genesys may, in its discretion, change the GCAP terms, awards, and offers at any time without notice. Genesys may to end the GCAP at any time without prior notice. GCAP Points have no monetary value, do not constitute property of the GCAP participant, and are not transferable. Genesys may modify a Participants Points in its discretion at any time.
Rewards. On occasion, points may be redeemed for rewards or benefits. Redemption options are subject to availability and may change without prior notice. Certain rewards may have limitations, including but not limited to one-time use, expiration dates, and geographic restrictions.
Participants acknowledge that they are responsible for any potential tax implications of receiving gifts or merchandise. Participants must adhere to their own corporate policies pertaining to gifts, taxation, personal income, and payola around merchandise and gift card redemptions. Points may not be pooled across Participants without written consent of Genesys.
Terms of Use. Participant will not submit feedback or information that (i) infringes the intellectual property of Genesys or any third party; (ii) is defamatory, harassing, hateful or otherwise damaging to any person or group of people; or (iii) violates any applicable law. Any feedback relating to Genesys' products and services will become the sole property of Genesys, and Participant hereby assigns to Genesys any ownership rights Participant may have in any inventions or developments resulting from the feedback. Genesys may, in its sole discretion, terminate any Participant from GCAP without prior notice. Genesys may also terminate a Participant’s access or suspend their eligibility for GCAP, without notice, for any conduct that Genesys, in its sole discretion, believes is in violation of this section or is otherwise harmful to the interests of Genesys. Upon termination, all accumulated and remaining Points shall become void and irredeemable.
Liability. GCAP participants expressly waive any rights or claims of liability against Genesys and/or any of its employees or agents for any awards or other benefits provided under the GCAP. In no event shall Genesys be liable to any GCAP participant for any direct, indirect or consequential damages, or lost revenue or profits, arising out of Genesys acts or omissions in connection with GCAP. To the extent the limitation on liability in this section is not enforceable under applicable law, Genesys' total liability will be limited to the minimum amount enforceable under applicable law.
Communications. GCAP participants also consent to email notifications about communications received through the GCAP platform. This can be adjusted in the platform settings. Please contact GCAE@genesys.com for any questions about the GCAP program.