Library Entries

252 Entries

2 days ago

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RE: Email Attachment Type Routing

by Melissa Bailey in PureCloud

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2 days ago

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RE: IWS Toast Customization

by Gaetano Gala in PureEngage On-Premises

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4 days ago

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Cloud services survey!

by Randolph Carter in Xperience19 Community

#Announcements
#GeneralQuestions

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6 days ago

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Deep Dive - PureCloud NON-ACD Call to be rerouted skill-based to another agent

by Matt Lawson in PureCloud

Welcome to our First Deep Dive!

Sometimes George gets a little overzealous in his explanations/walkthroughs and can't be used in our episode. Some of these outtakes will be available ...

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6 days ago

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RE: Group Ring Sequential and handling a second call

by Jorge Negri in PureCloud

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6 days ago

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Agent Performance View possessed?

by Darryn Chang in PureCloud

#Outbound
#Reporting/Analytics
#Unsure/Other

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10 days ago

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PureCloud Community Q&A Show - Episode 2

by Cole Callahan in PureCloud

PureCloud Q&A Show - Episode 2 Questions:

Group Ring Sequential and handling a second call (Using Ideas Lab) - 1:10

Groups feature (with Walkthrough) - 4:07

Member ...

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