#Reporting/Analytics

#ArchitectureandDesign

#ArchitectureandDesign

Hi, 

On May 27 we release the first of part of our Genesys Cloud Coaching feature. This enables Quality Manager/Supervisors to create Coaching Appointment with Agents to help bridge ...

#ArchitectureandDesign
#Unsure/Other

#ConnectwithaCustomer(NEW)
#Implementation
#Integrations
#PlatformAdministration
#RemoteWorkEnablement
#Roadmap/NewFeatures
#SystemAdministration

#Integrations
#SIP/VolP
#Telephony

#Reporting/Analytics
#Roadmap/NewFeatures