Using game mechanics, recognition and social media concepts, Genesys nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, ...

Creating effective and flexible schedules is the first step to maximizing your workforce management. It's also a necessary component to making the most out of your Genesys nGAGEMENT ...

Keep your agents engaged, in both mind and spirit! Tools like quizzes and contests offer a different approach to assessing and bettering agent knowledge and performance, allowing users ...

Gamification is not about playing games but using game concepts to enhance your agents experience. By gamifying KPIs and setting customized goals (or Sparks), contact center leadership ...

As humans, we naturally desire things like status and competition. Genesys nGAGEMENT allows organizations to harness those intrinsic motivations to spur higher performance, continued ...

Crafting a powerful agent experience isn’t that far off from creating a satisfying user experience. Genesys nGAGEMENT aims to create a gamification environment that agents will find ...