Hi there!

Have you noticed the recent changes in the community? If not, here's a quick rundown.





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Build a Bot Webinar ...

PureCloud Q&A Show (API Special) - Episode 7 Questions:




How to check how many agents are on Queue or not using API (I would cover the analytics query, not the additional bit ...

#Telephony

Join Community Manager Matt and PureCloud Legend George Ganahl in Phoenix as they discuss burning questions from Genesys' PureCloud Community. This week's questions include:

System ...

It’s critical that development, QA and operations teams collaborate in the contact center environment. But even with careful planning, technology failures or disruptions can impact ...