Some of the ideas for Tonys Call for Innovation
Purecloud can be integrated with Outlook and Zoom in order to provide a unified communication experience to the Users.
- Outlook Calendar events integration
- Integrating the Company updates and notification
- Zoom meeting integration
Below items can be added as widgets for better user experience.
- Integrating live news feeds on the subscribed topic
- Todo List for User who wants to save message from Purecloud Chat and add personal notes
- Announcement from Supervisor / Admin can be displayed as a scroller message to the Agents
See the original Discussion#ReaderSubmissions #ChennaiR&D
Team:
@Shiny Ponmani Navaraj @Rajasree Sivakumar @Phani Kaushik Enamandram @Subramaniyan Hariharan