Bounty Board

Answer questions on the board, get GCAP points.

You may have noticed a segment called "Stump the Expert" on the Q&A Show. When a question stumps our ragtag experts, there's only one place for it: The Bounty Board.

Receive "Best Answer" for a question on the board, claim some GCAP Points. It's that simple.

Meet the Usual Experts

George Ganahl

otherwise known as

Fireball

George.jpg

A staple in our expert stable, not even George knows everything. Here's what he's missed. 

1K GCAP Bounty

Posted: 9/03/19
Stumped By:
e-mail queues - Looking for Customer Examples

Posted: 9/16/19
Stumped By:
Generating Custom Action authorization codes

Posted: 10/15/19
Stumped By:
Is it possible to force agent to only make ACD calls?
User Level Queue Activity



Jordan Robinson-Rucker

otherwise known as

Resource Rebel

George.jpg

Member of the Resource Center gang, specializing in reporting. Can you teach her a thing or two?

1K GCAP Bounty

Posted: 7/02/19
Stumped By:
People - Relationships - Two supervisors managing four Team Leaders - Answered
Can not install two Apps (standalone, widget) at a time



What's in it for me?

It's pretty simple, if you know a thing or two about one of the questions that our expert couldn't answer, try giving the question a reply. If your comment receives a "Best Answer" denotation by the member who asked the question or one of the community's moderators, you get a tip of the hat and the bounty. Fair 'nuff?

Where do these "bounty" questions hail from?

In episodes of the Q&A Show, we do our best to try to stump our experts and, from time to time, we succeed. The questions on the board are the dirty dozen (give or take) that our experts couldn't answer. So the community wants to know: Will you be our hero?


Bounty Overview

  • Who's Eligible? Only community members can provide replies.
  • Do I Have to be a Member of GCAP to participate? No. Everyone is encouraged to share their knowledge.
  • What Prizes or Value-Add Options Can I Redeem GCAP Points for? Options change constantly, members can view available options in the GCAP Member Hub. In the past, value-add options included: Genesys University classes, Professional Services offerings, free tickets to CX19, and gift cards.
  • Have questions about the Bounty Board? Ask them in the Genesys Casual Community.

FAQs about GCAP

  • Who can join? Membership into GCAP, the Genesys Customer Advisory Program, is limited to Customer participation only.
  • Are there any membership fees? Membership for GCAP is free.  
  • Can I win GCAP Points even if I am not in GCAP? Yes! Though you must be a GCAP Member to redeem points, your points will be held for you until you join the program, at which time you will be eligible to redeem your points for value add-options.
  • Can points be gifted to another user? No, only you can redeem the points that you earn.  
  • What prizes or value-add options can I redeem GCAP Points for? Options change frequently, members can view available options in the GCAP Member Hub. In the past, value-add options included: Genesys University classes, Professional Services offerings, and gift cards. 

Want to Learn More?

To learn more about GCAP, email customermarketing@genesys.com or 
Join GCAP Today!