I'm currently deploying an outbound system and we have user defined fields that are altered by agents through IWS after the call has ended. When the update is made, the notes that they record into the user defined fields (such as a CB_Notes varchar field) is only applied to the first item in the chain. When a callback is requested for another item in the chain, the CB_Notes are not properly displayed because the chain is only made to chain_n = 0 in the database. I'm wondering if there is a field setting (or other configuration) that will ensure that when a change is made to one itme in the chain, it is made to all itmes in the chain.