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how to check if an interaction is routed succesfully to an agent in logs

  • 1.  how to check if an interaction is routed succesfully to an agent in logs

    Posted 01-01-2015 07:51
    I would like to know how to verify if a specific agent is recieving emails or not in the logs


  • 2.  RE: how to check if an interaction is routed succesfully to an agent in logs

    Posted 01-07-2015 23:12
    HI.

    you should be able to see the EventRouteUsed on the T-Sever/URS Logs containing the agent ID, extension and other details.

    Regards,
    Amauri Oliveira
    amauri912@gmail.com