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Is possible redirect a call to another external site when the usage limit is exceeded in the IVR profile ?

  • 1.  Is possible redirect a call to another external site when the usage limit is exceeded in the IVR profile ?

    Posted 08-11-2016 22:31
    When the usage limit is exceeded in the IVR profile, the call is rejected  but I need this call can be redirected to another external site like Asterix. Is possible?


  • 2.  RE: Is possible redirect a call to another external site when the usage limit is exceeded in the IVR profile ?

    Posted 08-12-2016 14:15
    Are you using URS-centric IVR/GVP? If yes, you can easily read the response from IVR (that the limit is exceeded) and route the call to the specific destination, according to your configuration.


  • 3.  RE: Is possible redirect a call to another external site when the usage limit is exceeded in the IVR profile ?

    Posted 08-12-2016 14:22
    Thanks Jakub for the answer. No,I use Trunk Groups.