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  • 1.  Receiving calls when in NotReady mode or ACW mode

    Posted 07-22-2016 18:48
    I am getting incoming calls eventhough I am set to NOTReady mode or ACW mode. Someone help please.


  • 2.  RE: Receiving calls when in NotReady mode or ACW mode

    Posted 07-25-2016 08:18
    What type of switch are you using? If SIP, check if the call was directly dialled to the DN/Extension and not through routing for example.


  • 3.  RE: Receiving calls when in NotReady mode or ACW mode

    Posted 07-25-2016 15:09
    It is SIP switch. Is there a way to avoid this... directly dialing to extension?


  • 4.  RE: Receiving calls when in NotReady mode or ACW mode

    Posted 08-30-2016 06:23
    Hey, 
    Following are the scenarios may be create issue -
    1. Make sure Dn has been gone in notready mode , there are possibilties while you try to set notready mode its sometimes take times to sent the query to sip server and stat server meanwhile if the call flow level high then there is chances to get call received on these mode. 
    2. Check network performance and system performance as well .
    3. Check in sip log what is the state of dn at that particaular time. make sure check logs before 2 min and after 2 min it will help you to understand the dn status at that time.