PureEngage On-Premises

is it possible to write disposition codes into a database table

In general, the disposition codes are stored within database (on Genesys level). So, you can use that database as a source for your needs. Or you can achieve that using the customization (on agent app level for example)

hi there, thanks but what i require is to attach the disposition code per interaction ID. So i need to be able to obtain the selected disposition code per interaction ID

By default the disposition code is stored together with InteractionID - try to look at UCS database structure.

Hi Jakub,

I'm searching any data in UCS database with dispositioncode, but the only that i got is the column AllAttributes in some strange format. About last, that attributes are been inserted to UCS DB as flexible_properties in AllAttributes columb in Interaction table, and it's needed a "Converting from BLOB" with a cmd command script, is that correct?

Regards,

Alejandro