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Anyone know how the Statistics Gadget work? I'm looking for a feature with the Desktop Workspace edition to alert agents currently engaged in calls when a call is waiting.

  • 1.  Anyone know how the Statistics Gadget work? I'm looking for a feature with the Desktop Workspace edition to alert agents currently engaged in calls when a call is waiting.

    Posted 08-10-2016 21:25
    I can't/don't want to start the implementation process until I know this does what we want it to do.